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Windows 7 won't load past the first icon.

Discussion in 'Windows 7' started by tg2288, Apr 28, 2017.

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  1. tg2288

    tg2288 Thread Starter

    Joined:
    Apr 28, 2017
    Messages:
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    Hi whoever answers
    I need help desperately.
    my laptop wont load past the initial windows icon (of which the icon itself won't even load).
    I have tried pressing escape at the start of the hp screen and i ran a hard drive short test or something and it came back with a failed short DST test. the error code was 9E714M-0008KP-XD7WMG-60SR03
    I then attempted to start the computer again in safe mode, but this failed.
    i have now successfully started the computer in repair your computer mode, and have reached the system recovery options. my operating system is not listed in the whit box and I don't have a system image to restore my computer to.
    Please help me and thank you very much

    PS it is a HP probook
     
  2. plodr

    plodr

    Joined:
    Jun 27, 2014
    Messages:
    18,887
    First Name:
    Liz
    Then I'd say you are out of luck.
    Add to that the fact that the hard drive failed the short test, translate to You need to replace the hard drive.

    You might want to contact HP and see if you can purchase recovery disks, if you did not create any.
    https://support.hp.com/us-en/document/bph07143
     
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