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windows 7 wont load...stuck on black screen

Discussion in 'Windows 7' started by PuertoRiKo, Jan 14, 2014.

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  1. PuertoRiKo

    PuertoRiKo Thread Starter

    Joined:
    Jan 14, 2014
    Messages:
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    Ok, i have a hp notebook. It has Windows 7 and I guess a Splashtop thing. I turn on my laptop and it loads splashtop, does a little count down and windows 7 usually loads up... now it doesnt. splashtop comes up and when it tries to load up windows it gives me a black screen and the only way i can use my laptop is through splashtop only to get online which is how im able to write this post, but nothing else works...I need help getting my windows 7 to work so i can use my laptop again. plz and thank you
     
  2. rodeognome

    rodeognome

    Joined:
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    Messages:
    1,366
    Splashtop as in the remote access program?
     
  3. PuertoRiKo

    PuertoRiKo Thread Starter

    Joined:
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    idk, um when i first got the laptop from the store splashtop was already on the laptop. all i know is that when i press the power button before windows loaded up, splashtop loads up first, and can go online or listen to music without windows loading. all i would have to do is hit home and then windows 7 would load up like normal. now, every time i turn on my laptop it only goes to splashtop, if i try to load up windows i get a black screen. splashtop might be a quick access os...not sure tho
     
  4. TheShooter93

    TheShooter93 Malware Specialist

    Joined:
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    Messages:
    11,241
    First Name:
    Cody
    Hello PuertoRiKo,

    Splashtop is in fact a Remote Desktop Software and instant-on operating system. You can read more about it at its Wiki page here.

    What store did you purchase this laptop from? If the system was advertised as a Windows 7 machine, there is no need for this operating system to be present.

    ---------------------------------------------------------------------------------------------------

    When you boot the machine, press F8 repeatedly until a black screen with white text appears.

    Please let me know what options are displayed on this screen.
     
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