Windows 7

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dlbowen111

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Dec 18, 2010
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Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows 7 Professional , 32 bit
Processor: AMD Phenom(tm) II X4 805 Processor, x64 Family 16 Model 4 Stepping 2
Processor Count: 4
RAM: 3326 Mb
Graphics Card: ATI Radeon HD 4300/4500 Series , 512 Mb
Hard Drives: C: Total - 104155 MB, Free - 39494 MB; H: Total - 59318 MB, Free - 28777 MB; J: Total - 109999 MB, Free - 68956 MB; L: Total - 224996 MB, Free - 174741 MB; M: Total - 57223 MB, Free - 19592 MB;
Motherboard: Gigabyte Technology Co., Ltd., GA-MA790X-UD4P, x.x,
Antivirus: AVG Anti-Virus Free Edition 2011, Updated and Enabled
I have a problem with Windows Explorer shutting down when I go to video files for Real Player ,and Real Player also has a shut down problem.This problem only happens with those files and with Real Player,doesn't matter what app. I use to view them.I have tried un-installing RP have tried putting those files on another drive,have run many different kinds of virus and spyware programs,have even dropped back a version or 2 to v.12 from v.14 because Microsoft says its compatible with version 12, and cannot seem to fix the problem.Wasn't always like this.The event ID is 1000.Error 12/18/2010 5:35:33 PM Application Error 1000 (100)
 
Joined
Aug 4, 2010
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Do you remember when you started encountering the error? Did you download any software recently?

And, just to make sure I'm understanding you correctly, you're struggling because 1) you're not able to access the file, and 2) you're not able to play the files? Correct?

Cheers,
Kim
 
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