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Windows 8.1 Audio Interface Installer Failing

Discussion in 'All Other Software' started by VirgilHawkins, Jul 15, 2014.

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  1. VirgilHawkins

    VirgilHawkins Thread Starter

    Joined:
    Jul 15, 2014
    Messages:
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    Hi, my name is Virgil . I have been dealing with this problem for about 2 weeks now and it is very frustrating.
    I just brought all my recording studio equipment and software including a Presonus 22VSL Audio Interface.
    Before I brought the Presonus 22VSL I had 3 other interfaces (M-track, Scarlett, and The Presonus USB) .
    The interfaces are usually USB plug and play which means really it should work on any windows or mac .

    -The 22VSL came with a intaller CD which I have tried to install plenty of times but it keeps giving me the same error and say the installer has ended prematurely or has just not installed correctly.

    -I thought maybe the audio interfaces were not compatible with my windows 8.1 but it is according to this official Presonus/Windows Post (http://support.presonus.com/entries/22526204-Windows-8-1-Compatibility-Updated-November-8-2013).

    -I have a Windows 8.1 (PreInstalled) Intel Core i7-4500U 64-Bit On UBS 3.0

    If anyone can help me i would definelty appreciate it I have contacted windows and they couldnt help and presonus wont contact me back.


    Thanks

    -Virgil
     
  2. Triple6

    Triple6 Moderator

    Joined:
    Dec 26, 2002
    Messages:
    52,854
    First Name:
    Rob
    While the hardware products may be compatible with Windows 8.1 if the software discs were made before Windows 8.1 they may not be compatible without an update. Have you tried downloading the drivers/software from the manufacturer's website and installing those? According to the website you need version 1.2.2 to be compatible Windows 8.1, download it from here: http://www.presonus.com/support/downloads/AudioBox-22VSL
     
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