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Windows 8.1 crashes after log in

Discussion in 'Virus & Other Malware Removal' started by Starfalls, Jan 11, 2015.

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  1. Starfalls

    Starfalls Thread Starter

    Joined:
    Jan 10, 2015
    Messages:
    36
    Hi I really hope someone can help me. Windows started to act strange about a day ago it froze at the log in screen (but my mouse still worked) and after a hard restart it would crash anywhere from instantly to about five minutes into being on. At first it just seemed to hang and "think" but then the screen would go blank, strangely the mouse always works and stay visible even when the screen goes blank (usually pure black or white with only the mouse still visible)

    I built my own computer about a year ago and it's ran great till about three weeks ago. The first problem I had was easily fixed (The bios stopped recognizing my hard drive but I could go into bios and reset that and it fixed the problem) Now Windows started crashing and I haven't added any new hardware or program in over a week.

    My sytem info
    Intel Core i5-4440 3.1GHz Quad-Core Processor
    ASRock B85M Pro4 Micro ATX LGA1150 Motherboard
    G.Skill Ripjaws X Series 8GB (2 x 4GB) DDR3-1600 Memory x2
    Seagate Barracuda 1TB 3.5" 7200RPM Internal Hard Drive
    Asus GeForce GTX 770 2GB DirectCU II Video Card
    Rosewill Challenger-U3 ATX Mid Tower Case
    Antec TruePower Classic 650W 80+ Gold Certified ATX Power Supply
    Microsoft Windows 8.1 (OEM) (64-bit)
    Corsair Vengeance K70 Wired Gaming Keyboard
    ASUS DGX XONAR sound card

    I installed the new sound card (ASUS DGX XONAR) about week ago and didn't have any problem until now. I tried uninstalling the drivers with no change. Any help would be greatly appreciated.
     
  2. KomputerKid

    KomputerKid

    Joined:
    Dec 25, 2014
    Messages:
    1,081
    Hi Starfalls :), Please download and run Speccy http://www.piriform.com/speccy
    and also
    Please download MiniToolBox , save it to your desktop and run it.

    Checkmark the following checkboxes:
    List last 10 Event Viewer log
    List Installed Programs
    List Users, Partitions and Memory size.

    Click Go and paste the content into your next post.
     
  3. Starfalls

    Starfalls Thread Starter

    Joined:
    Jan 10, 2015
    Messages:
    36
    Thanks fo your help. I Ran Speccy but it said: CPU dll init failed (error 2) Some information will not be displayed!

    Operating System
    Windows 8.1 64-bit
    CPU
    Cannot initialize SPC dll
    RAM
    Cannot initialize SPC dll
    Motherboard
    Cannot initialize SPC dll
    Graphics
    Cannot initialize SPC dll
    Storage
    931GB Seagate ST31000528AS (SATA) 25 °C
    Optical Drives
    DTSOFT Virtual CdRom Device
    ASUS DRW-24B1ST i
    Audio
    No audio card detected



    MiniToolBox by Farbar Version: 30-11-2014
    Ran by Me (administrator) on 11-01-2015 at 23:49:09
    Running from "C:\Users\Me\Desktop"
    Microsoft Windows 8.1 (X64)
    Boot Mode: Network
    ***************************************************************************

    ========================= Event log errors: ===============================

    Application errors:
    ==================
    Error: (01/11/2015 11:46:11 PM) (Source: PerfNet) (User: )
    Description:

    Error: (01/11/2015 11:46:11 PM) (Source: PerfNet) (User: )
    Description:

    Error: (01/11/2015 11:44:10 PM) (Source: Perflib) (User: )
    Description: WmiApRplC:\Windows\system32\wbem\wmiaprpl.dll8

    Error: (01/11/2015 11:44:10 PM) (Source: Perflib) (User: )
    Description: C:\Windows\System32\winspool.drvSpooler8

    Error: (01/11/2015 11:44:10 PM) (Source: PerfNet) (User: )
    Description:

    Error: (01/11/2015 11:44:06 PM) (Source: Perflib) (User: )
    Description: BITSC:\Windows\System32\bitsperf.dll8

    Error: (01/11/2015 11:36:30 PM) (Source: HiRezSoftwareManagerSvc) (User: )
    Description: Service cannot be started. System.Xml.XmlException: Root element is missing.
    at System.Xml.XmlTextReaderImpl.Throw(Exception e)
    at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
    at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)
    at System.Xml.XmlDocument.Load(XmlReader reader)
    at System.Xml.XmlDocument.Load(String filename)
    at Hirez.Utilities.HirezConfigSettings.LoadConfigDocument(String filePath)
    at Hirez.Utilities.HirezConfigSettings.ReadSetting(String filePath, String key)
    at Hirez.Patcher.PatchNetworkClient.(NewMessageCallback )
    at Hirez.Patcher.PatchNetworkClient..ctor(String appConfigFilePath, NewMessageCallback logCallback)
    at Hirez.Patcher.HiPatchService.InternalStart()
    at Hirez.Patcher.HiPatchService.OnStart(String[] badDontWorkMicrosoftBugArgs)
    at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

    Error: (01/11/2015 11:36:29 PM) (Source: BstHdAndroidSvc) (User: )
    Description: Service cannot be started. System.ApplicationException: Cannot start service. Service did not stop gracefully the last time it was run.
    at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
    at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

    Error: (01/11/2015 11:36:27 PM) (Source: NvStreamSvc) (User: )
    Description: NvStreamSvcNvVAD initialization failed [0]

    Error: (01/11/2015 11:36:27 PM) (Source: NvStreamSvc) (User: )
    Description: NvStreamSvcFailed to open Audio Capture session [6]


    System errors:
    =============
    Error: (01/11/2015 11:47:56 PM) (Source: DCOM) (User: PC)
    Description: 1084WSearchUnavailable{9E175B6D-F52A-11D8-B9A5-505054503030}

    Error: (01/11/2015 11:47:54 PM) (Source: DCOM) (User: PC)
    Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}

    Error: (01/11/2015 11:47:42 PM) (Source: DCOM) (User: NT AUTHORITY)
    Description: 1084wuauservUnavailable{E60687F7-01A1-40AA-86AC-DB1CBF673334}

    Error: (01/11/2015 11:47:42 PM) (Source: DCOM) (User: NT AUTHORITY)
    Description: 1084wuauservUnavailable{E60687F7-01A1-40AA-86AC-DB1CBF673334}

    Error: (01/11/2015 11:45:32 PM) (Source: DCOM) (User: PC)
    Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}

    Error: (01/11/2015 11:45:02 PM) (Source: DCOM) (User: PC)
    Description: 1084wuauservUnavailable{E60687F7-01A1-40AA-86AC-DB1CBF673334}

    Error: (01/11/2015 11:44:57 PM) (Source: DCOM) (User: PC)
    Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}

    Error: (01/11/2015 11:44:12 PM) (Source: DCOM) (User: PC)
    Description: 1084wuauservUnavailable{E60687F7-01A1-40AA-86AC-DB1CBF673334}

    Error: (01/11/2015 11:44:02 PM) (Source: DCOM) (User: PC)
    Description: 1084WSearchUnavailable{9E175B6D-F52A-11D8-B9A5-505054503030}

    Error: (01/11/2015 11:44:02 PM) (Source: DCOM) (User: PC)
    Description: 1084WSearchUnavailable{9E175B6D-F52A-11D8-B9A5-505054503030}


    Microsoft Office Sessions:
    =========================
    Error: (01/11/2015 11:46:11 PM) (Source: PerfNet)(User: )
    Description:

    Error: (01/11/2015 11:46:11 PM) (Source: PerfNet)(User: )
    Description:

    Error: (01/11/2015 11:44:10 PM) (Source: Perflib)(User: )
    Description: WmiApRplC:\Windows\system32\wbem\wmiaprpl.dll8

    Error: (01/11/2015 11:44:10 PM) (Source: Perflib)(User: )
    Description: C:\Windows\System32\winspool.drvSpooler8

    Error: (01/11/2015 11:44:10 PM) (Source: PerfNet)(User: )
    Description:

    Error: (01/11/2015 11:44:06 PM) (Source: Perflib)(User: )
    Description: BITSC:\Windows\System32\bitsperf.dll8

    Error: (01/11/2015 11:36:30 PM) (Source: HiRezSoftwareManagerSvc)(User: )
    Description: Service cannot be started. System.Xml.XmlException: Root element is missing.
    at System.Xml.XmlTextReaderImpl.Throw(Exception e)
    at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
    at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)
    at System.Xml.XmlDocument.Load(XmlReader reader)
    at System.Xml.XmlDocument.Load(String filename)
    at Hirez.Utilities.HirezConfigSettings.LoadConfigDocument(String filePath)
    at Hirez.Utilities.HirezConfigSettings.ReadSetting(String filePath, String key)
    at Hirez.Patcher.PatchNetworkClient.(NewMessageCallback )
    at Hirez.Patcher.PatchNetworkClient..ctor(String appConfigFilePath, NewMessageCallback logCallback)
    at Hirez.Patcher.HiPatchService.InternalStart()
    at Hirez.Patcher.HiPatchService.OnStart(String[] badDontWorkMicrosoftBugArgs)
    at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

    Error: (01/11/2015 11:36:29 PM) (Source: BstHdAndroidSvc)(User: )
    Description: Service cannot be started. System.ApplicationException: Cannot start service. Service did not stop gracefully the last time it was run.
    at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
    at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

    Error: (01/11/2015 11:36:27 PM) (Source: NvStreamSvc)(User: )
    Description: NvStreamSvcNvVAD initialization failed [0]

    Error: (01/11/2015 11:36:27 PM) (Source: NvStreamSvc)(User: )
    Description: NvStreamSvcFailed to open Audio Capture session [6]



    =========================== Installed Programs ============================
    7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
    Abyss Odyssey (HKLM-x32\...\Steam App 255070) (Version: - ACE Team)
    ACDSee Free (HKLM-x32\...\ACDSee Free) (Version: 1.1.21 - ACD Systems International Inc.)
    Adobe Flash Player 15 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 15.0.0.246 - Adobe Systems Incorporated)
    Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
    Adobe Refresh Manager (x32 Version: 1.8.0 - Adobe Systems Incorporated) Hidden
    ASUS GPU Tweak (HKLM-x32\...\InstallShield_{532F6E8A-AF97-41C3-915F-39F718EC07D1}) (Version: 2.4.9.2 - ASUSTek COMPUTER INC.)
    ASUS GPU Tweak (x32 Version: 2.4.9.2 - ASUSTek COMPUTER INC.) Hidden
    ASUS Product Register Program (HKLM-x32\...\{C87D79F6-F813-4812-B7A9-CCCAAB8B1188}) (Version: 1.0.025 - ASUSTek Computer Inc.)
    Attribute Changer 7.10b (HKLM-x32\...\{27263813-8BDE-4CD2-84D3-02536743428A}_is1) (Version: 7.10b - Romain Petges)
    BitRaider Web Client (HKLM-x32\...\BitRaider Web Client) (Version: 1.1.9.9 - BitRaider, LLC)
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    BlueStacks Notification Center (HKLM-x32\...\{0BED0B96-70B8-4893-884B-DC485DC8C1B7}) (Version: 0.8.10.3096 - BlueStack Systems, Inc.)
    Borderlands (HKLM-x32\...\Steam App 8980) (Version: - Gearbox Software)
    Borderlands 2 (HKLM-x32\...\Steam App 49520) (Version: - Gearbox Software)
    Child of Light (HKLM-x32\...\Steam App 256290) (Version: - Ubisoft Montréal)
    CorsairM40 Gaming Mouse Driver V1.0 (HKLM-x32\...\{1568A41E-C15F-4CA7-BF43-BF7D3CDAD7F6}}_is1) (Version: 1.00.00.15 - )
    CPUID CPU-Z 1.71.1 (HKLM\...\CPUID CPU-Z_is1) (Version: - )
    Creation Kit (HKLM-x32\...\Steam App 202480) (Version: - bgs.bethsoft.com)
    DAEMON Tools Lite (HKLM-x32\...\DAEMON Tools Lite) (Version: 4.49.1.0356 - Disc Soft Ltd)
    Don't Starve (HKLM-x32\...\Steam App 219740) (Version: - Klei Entertainment)
    FaceGen Exchange v0.5b (HKLM-x32\...\{387164CF-826B-44FF-8B5C-EDF7793C0581}) (Version: 0.5 - Scanti)
    Fallout: New Vegas (HKLM-x32\...\Steam App 22380) (Version: - Obsidian Entertainment)
    Far Cry® 3 Blood Dragon (HKLM-x32\...\Steam App 233270) (Version: - Ubisoft Montreal)
    GECK - New Vegas Edition (HKLM-x32\...\Steam App 22480) (Version: - )
    Google Chrome (HKLM-x32\...\Google Chrome) (Version: 39.0.2171.95 - Google Inc.)
    GPUTweakStreaming (HKLM-x32\...\InstallShield_{D2A41AA7-4313-43D5-AA39-7E3FBBE0556D}) (Version: 1.0.3.5 - ASUS)
    GPUTweakStreaming (x32 Version: 1.0.3.5 - ASUS) Hidden
    HiAlgo SWITCH 1.0 (HKCU\...\HiAlgoSWITCH) (Version: 1.0 - HiAlgo Inc.)
    Hi-Rez Studios Authenticate and Update Service (HKLM-x32\...\{3C87E0FF-BC0A-4F5E-951B-68DC3F8DF1FC}) (Version: 3.0.0.0 - Hi-Rez Studios)
    Intel(R) Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1011 - Intel Corporation)
    Intel(R) Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.14.1724 - Intel Corporation)
    Intel(R) Network Connections 18.5.54.0 (HKLM\...\PROSetDX) (Version: 18.5.54.0 - Intel)
    Intel(R) Network Connections 18.5.54.0 (Version: 18.5.54.0 - Intel) Hidden
    Intel(R) Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.8.0.1016 - Intel Corporation)
    Intel(R) Rapid Storage Technology (Version: 12.8.0.1016 - Intel Corporation) Hidden
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    Intel® Trusted Connect Service Client (Version: 1.28.487.1 - Intel Corporation) Hidden
    Java 7 Update 67 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F03217067FF}) (Version: 7.0.670 - Oracle)
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    Java Auto Updater (x32 Version: 2.8.20.26 - Oracle Corporation) Hidden
    Java SE Development Kit 8 Update 5 (64-bit) (HKLM\...\{64A3A4F4-B792-11D6-A78A-00B0D0180050}) (Version: 8.0.50 - Oracle Corporation)
    Just Cause 2 (HKLM-x32\...\Steam App 8190) (Version: - Avalanche)
    Kingdoms of Amalur: Reckoning™ (HKLM-x32\...\Steam App 102500) (Version: - Big Huge Games)
    League of Legends (HKLM-x32\...\League of Legends 3.0.0) (Version: 3.0.0 - Riot Games)
    League of Legends (x32 Version: 3.0.0 - Riot Games) Hidden
    Lichdom: Battlemage (HKLM-x32\...\Steam App 261760) (Version: - Xaviant)
    LOOT (HKLM-x32\...\LOOT) (Version: 0.6.0 - LOOT Development Team)
    Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
    Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
    Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
    Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
    Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{A49F249F-0C91-497F-86DF-B2585E8E76B7}) (Version: 8.0.50727.42 - Microsoft Corporation)
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    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610 (HKLM-x32\...\{a1909659-0a08-4554-8af1-2175904903a1}) (Version: 11.0.60610.1 - Microsoft Corporation)
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610 (HKLM-x32\...\{95716cce-fc71-413f-8ad5-56c2892d4b3a}) (Version: 11.0.60610.1 - Microsoft Corporation)
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.60610 (Version: 11.0.60610 - Microsoft Corporation) Hidden
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.60610 (Version: 11.0.60610 - Microsoft Corporation) Hidden
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.60610 (x32 Version: 11.0.60610 - Microsoft Corporation) Hidden
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.60610 (x32 Version: 11.0.60610 - Microsoft Corporation) Hidden
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 (x32 Version: 12.0.21005 - Microsoft Corporation) Hidden
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 (x32 Version: 12.0.21005 - Microsoft Corporation) Hidden
    Microsoft Works (HKLM-x32\...\{416D80BA-6F6D-4672-B7CF-F54DA2F80B44}) (Version: 08.04.0623 - Microsoft Corporation)
    Mozilla Firefox 28.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 28.0 (x86 en-US)) (Version: 28.0 - Mozilla)
    Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 28.0 - Mozilla)
    Nekro (HKLM-x32\...\Steam App 246400) (Version: - darkForge Games LLC)
    Nexus Mod Manager (HKLM\...\6af12c54-643b-4752-87d0-8335503010de_is1) (Version: 0.52.3 - Black Tree Gaming)
    Notepad++ (HKLM-x32\...\Notepad++) (Version: 6.6.8 - Notepad++ Team)
    NVIDIA 3D Vision Controller Driver 347.09 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 347.09 - NVIDIA Corporation)
    NVIDIA 3D Vision Driver 347.09 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 347.09 - NVIDIA Corporation)
    NVIDIA Control Panel 347.09 (Version: 347.09 - NVIDIA Corporation) Hidden
    NVIDIA GeForce Experience 2.1.5 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.1.5 - NVIDIA Corporation)
    NVIDIA GeForce Experience Service (Version: 16.18.9 - NVIDIA Corporation) Hidden
    NVIDIA Graphics Driver 347.09 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 347.09 - NVIDIA Corporation)
    NVIDIA HD Audio Driver 1.3.33.0 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.33.0 - NVIDIA Corporation)
    NVIDIA Install Application (Version: 2.1002.172.1357 - NVIDIA Corporation) Hidden
    NVIDIA LED Visualizer 1.0 (Version: 1.0 - NVIDIA Corporation) Hidden
    NVIDIA Miracast Virtual Audio 347.09 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Miracast.VirtualAudio) (Version: 347.09 - NVIDIA Corporation)
    NVIDIA Network Service (Version: 2.1 - NVIDIA Corporation) Hidden
    NVIDIA PhysX (x32 Version: 9.14.0702 - NVIDIA Corporation) Hidden
    NVIDIA PhysX System Software 9.14.0702 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.14.0702 - NVIDIA Corporation)
    NVIDIA ShadowPlay 16.18.9 (Version: 16.18.9 - NVIDIA Corporation) Hidden
    NVIDIA Stereoscopic 3D Driver (x32 Version: 7.17.12.6514 - NVIDIA Corporation) Hidden
    NVIDIA Update 16.18.9 (Version: 16.18.9 - NVIDIA Corporation) Hidden
    NVIDIA Update Core (Version: 16.18.9 - NVIDIA Corporation) Hidden
    NVIDIA Virtual Audio 1.2.27 (Version: 1.2.27 - NVIDIA Corporation) Hidden
    OpenAL (HKLM-x32\...\OpenAL) (Version: - )
    Origin (HKLM-x32\...\Origin) (Version: 9.5.2.2829 - Electronic Arts, Inc.)
    Pando Media Booster (HKLM-x32\...\{980A182F-E0A2-4A40-94C1-AE0C1235902E}) (Version: 2.6.0.7 - Pando Networks Inc.)
    Path of Exile (HKLM-x32\...\Steam App 238960) (Version: - Grinding Gear Games)
    Planet Explorers (HKLM-x32\...\Steam App 237870) (Version: - Pathea Games)
    PlanetSide 2 (HKLM-x32\...\Steam App 218230) (Version: - Sony Online Entertainment)
    Prime World (HKLM-x32\...\Steam App 235340) (Version: - Nival)
    Reus (HKLM-x32\...\Steam App 222730) (Version: - Abbey Games)
    Shadow Warrior (HKLM-x32\...\Steam App 233130) (Version: - Flying Wild Hog)
    SHIELD Streaming (Version: 3.1.3000 - NVIDIA Corporation) Hidden
    SHIELD Wireless Controller Driver (Version: 16.18.9 - NVIDIA Corporation) Hidden
    Smite (HKLM-x32\...\{3C87E0FF-BC0A-4F5E-951B-68DC3F8DF017}) (Version: 1.0.2298.12 - Hi-Rez Studios)
    Speccy (HKLM\...\Speccy) (Version: 1.27 - Piriform)
    Star Wars The Old Republic (HKLM-x32\...\swtor_swtor) (Version: 7.0.0.40 - Bioware/EA)
    Star Wars: The Old Republic (HKLM-x32\...\{3B11D799-48E0-48ED-BFD7-EA655676D8BB}) (Version: 1.00 - Electronic Arts, Inc.)
    Starbound (HKLM-x32\...\Steam App 211820) (Version: - )
    Steam (HKLM-x32\...\Steam) (Version: - Valve Corporation)
    The Elder Scrolls V: Skyrim (HKLM-x32\...\Steam App 72850) (Version: - Bethesda Game Studios)
    Titanfall™ (HKLM-x32\...\{347EE0C3-0690-48F6-A231-53853C2A80D6}) (Version: 1.0.8.10 - Electronic Arts)
    Uplay (HKLM-x32\...\Uplay) (Version: 4.3 - Ubisoft)
    VC_CRT_x64 (Version: 1.02.0000 - Intel Corporation) Hidden
    VLC media player 2.1.3 (HKLM-x32\...\VLC media player) (Version: 2.1.3 - VideoLAN)
    Vuze (HKLM\...\8461-7759-5462-8226) (Version: 5.3.0.0 - Azureus Software, Inc.)
    Warframe (HKLM-x32\...\Steam App 230410) (Version: - Digital Extremes)
    Yahoo! Messenger (HKLM-x32\...\Yahoo! Messenger) (Version: - Yahoo! Inc.)
    Yahoo! Software Update (HKLM-x32\...\Yahoo! Software Update) (Version: - )
    Yahoo! Toolbar (HKLM-x32\...\Yahoo! Companion) (Version: - Yahoo! Inc.)

    ========================= Memory info: ===================================

    Percentage of memory in use: 8%
    Total physical RAM: 16303.08 MB
    Available physical RAM: 14947.8 MB
    Total Pagefile: 18735.08 MB
    Available Pagefile: 17471.37 MB
    Total Virtual: 4095.88 MB
    Available Virtual: 3984.29 MB

    ========================= Partitions: =====================================

    1 Drive c: () (Fixed) (Total:931.17 GB) (Free:561.25 GB) NTFS

    ========================= Users: ========================================

    User accounts for \\PC

    Administrator Guest Me


    **** End of log ****
     
  4. KomputerKid

    KomputerKid

    Joined:
    Dec 25, 2014
    Messages:
    1,081
    I should have explained better. On the Speccy report, when it's done you click File then Publish Snapshot. That'll give you a link to post here. I apologize for not being clear.
     
  5. KomputerKid

    KomputerKid

    Joined:
    Dec 25, 2014
    Messages:
    1,081
    I am going to request that this be moved to the malware Removal Forum.
     
  6. Starfalls

    Starfalls Thread Starter

    Joined:
    Jan 10, 2015
    Messages:
    36
  7. Starfalls

    Starfalls Thread Starter

    Joined:
    Jan 10, 2015
    Messages:
    36
    Should I just make a new thread in the malware Removal Forum?
     
  8. KomputerKid

    KomputerKid

    Joined:
    Dec 25, 2014
    Messages:
    1,081
    No, a moderator will review it and move it him or herself to avoid confusion.
     
  9. Starfalls

    Starfalls Thread Starter

    Joined:
    Jan 10, 2015
    Messages:
    36
    I see, is there anything I should be doing now or just wait?

    Thank you for your help by the way, I really appreciate it.
     
  10. valis

    valis Moderator

    Joined:
    Sep 24, 2004
    Messages:
    77,571
    let's try this; this is a can from Malware Expert Mark1956, and I'm asking him to swing by as well.

    SCAN 1
    Click on this link to download : ADWCleaner Click on the Download Now button and save it to your desktop.

    NOTE: If using Internet Explorer and you get an alert that stops the program downloading click on Tools > Smartscreen Filter > Turn off Smartscreen Filter then click on OK in the box that opens. Then click on the link again.

    Close your browser and double click on this icon on your desktop: [​IMG]

    You will then see the screen below, click on the Scan button (as indicated), accept any prompts that appear and allow it to run, it may take several minutes to complete, when it is done click on the Clean button, accept any prompts that appear and allow the system to reboot. You will then be presented with the report, Copy & Paste it into your next post.
     
  11. Starfalls

    Starfalls Thread Starter

    Joined:
    Jan 10, 2015
    Messages:
    36
    Thank you for your help. I ran the scan and clean but my system crashed again on reboot I can only run the system from safe mode.

    I'm not sure which report you wanted so I'll post All of them. I ran it twice (accidentally) and the quarantine report.

    # AdwCleaner v4.107 - Report created 12/01/2015 at 23:06:03
    # Updated 07/01/2015 by Xplode
    # Database : 2015-01-12.3 [Live]
    # Operating System : Windows 8.1 (64 bits)
    # Username : Me - PC
    # Running from : C:\Users\Me\Desktop\AdwCleaner.exe
    # Option : Scan

    ***** [ Services ] *****

    Service Found : YahooAUService

    ***** [ Files / Folders ] *****

    File Found : C:\END
    File Found : C:\Users\Me\AppData\Roaming\Mozilla\Firefox\Profiles\4tz286t7.default\searchplugins\Ask.xml
    File Found : C:\Users\Me\AppData\Roaming\Mozilla\Firefox\Profiles\4tz286t7.default\user.js
    Folder Found : C:\ProgramData\Yahoo! Companion
    Folder Found : C:\Users\Me\AppData\LocalLow\Yahoo! Companion

    ***** [ Scheduled Tasks ] *****


    ***** [ Shortcuts ] *****


    ***** [ Registry ] *****

    Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
    Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
    Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
    Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{058F0E48-61CA-4964-9FBA-1978A1BB060D}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{058F0E48-61CA-4964-9FBA-1978A1BB060D}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{18F33C35-8EF2-40D7-8BA4-932B0121B472}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{18F33C35-8EF2-40D7-8BA4-932B0121B472}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{81017EA9-9AA8-4A6A-9734-7AF40E7D593F}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
    Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
    Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
    Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
    Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Yahoo! Companion
    Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Yahoo! Toolbar
    Value Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]

    ***** [ Browsers ] *****

    -\\ Internet Explorer v11.0.9600.17416


    -\\ Mozilla Firefox v28.0 (en-US)

    [4tz286t7.default] - Line Found : user_pref("aol_toolbar.strbundle.msg", "AOL Toolbar");
    [4tz286t7.default] - Line Found : user_pref("browser.search.defaulturl", "hxxp://search.aol.com/aolcom/search?invocationType=tb50ffTB50CLie7&query=");
    [4tz286t7.default] - Line Found : user_pref("extensions.snipit.chromeURL", "hxxp://toolbar.ask.com/toolbarv/askRedirect?o=10607&gct=&gc=1&q={searchTerms}&crm=1");
    [4tz286t7.default] - Line Found : user_pref("freecauseafe43e800abc4df281a03fe44b74abe8.AutoSearchEventData", "auto%20search");
    [4tz286t7.default] - Line Found : user_pref("freecauseafe43e800abc4df281a03fe44b74abe8.ClearCacheDate", 29);
    [4tz286t7.default] - Line Found : user_pref("freecauseafe43e800abc4df281a03fe44b74abe8.DisplayEULA", false);
    [4tz286t7.default] - Line Found : user_pref("freecauseafe43e800abc4df281a03fe44b74abe8.DnsCatchEventData", "dns%20catch");
    [4tz286t7.default] - Line Found : user_pref("freecauseafe43e800abc4df281a03fe44b74abe8.FirstLaunchShown", true);
    [4tz286t7.default] - Line Found : user_pref("freecauseafe43e800abc4df281a03fe44b74abe8.LoadLayoutDate.62781", 29);
    [4tz286t7.default] - Line Found : user_pref("freecauseafe43e800abc4df281a03fe44b74abe8.NewTabSearchEventData", "tab%20search");
    [4tz286t7.default] - Line Found : user_pref("freecauseafe43e800abc4df281a03fe44b74abe8.ShowRecommendedOptions", true);
    [4tz286t7.default] - Line Found : user_pref("freecauseafe43e800abc4df281a03fe44b74abe8.StateReportDate", "1343501043408");
    [4tz286t7.default] - Line Found : user_pref("freecauseafe43e800abc4df281a03fe44b74abe8.TopRightSearchEventData", "top%20right%20search");
    [4tz286t7.default] - Line Found : user_pref("freecauseafe43e800abc4df281a03fe44b74abe8.beforeInstallSaved", true);
    [4tz286t7.default] - Line Found : user_pref("freecauseafe43e800abc4df281a03fe44b74abe8.beforeinstall.homepage", "hxxp%3A//www.google.com");
    [4tz286t7.default] - Line Found : user_pref("freecauseafe43e800abc4df281a03fe44b74abe8.beforeinstall.search", "Yahoo");
    [4tz286t7.default] - Line Found : user_pref("freecauseafe43e800abc4df281a03fe44b74abe8.customNewTab", true);
    [4tz286t7.default] - Line Found : user_pref("freecauseafe43e800abc4df281a03fe44b74abe8.helpUsImprove", true);
    [4tz286t7.default] - Line Found : user_pref("freecauseafe43e800abc4df281a03fe44b74abe8.hideOthers", false);
    [4tz286t7.default] - Line Found : user_pref("freecauseafe43e800abc4df281a03fe44b74abe8.processAddrBar", true);
    [4tz286t7.default] - Line Found : user_pref("freecauseafe43e800abc4df281a03fe44b74abe8.restoreSearch", false);
    [4tz286t7.default] - Line Found : user_pref("freecauseafe43e800abc4df281a03fe44b74abe8.searchHistory", true);
    [4tz286t7.default] - Line Found : user_pref("freecauseafe43e800abc4df281a03fe44b74abe8.session", "F4B613F214F19BBA71AB8A60DF2996354362723FF0D07FEE951CCFDF138A9AD26DDA2C45629ABF697807A8F6D2A758BC8104320523F9EBC390AAD06D8CE4BBDD");
    [4tz286t7.default] - Line Found : user_pref("freecauseafe43e800abc4df281a03fe44b74abe8.showFirstLaunchOptions", false);
    [4tz286t7.default] - Line Found : user_pref("freecauseafe43e800abc4df281a03fe44b74abe8.tb_lang", "en");
    [4tz286t7.default] - Line Found : user_pref("freecauseafe43e800abc4df281a03fe44b74abe8.tool_id", "62781");
    [4tz286t7.default] - Line Found : user_pref("freecauseafe43e800abc4df281a03fe44b74abe8.user_id", "79307443");
    [4tz286t7.default] - Line Found : user_pref("freecauseafe43e800abc4df281a03fe44b74abe8.user_key", "ffa7531cde5c6df0e0322c391db79c5483121dee");
    [4tz286t7.default] - Line Found : user_pref("freecauseafe43e800abc4df281a03fe44b74abe8.user_layouts", "62781");
    [4tz286t7.default] - Line Found : user_pref("freecauseafe43e800abc4df281a03fe44b74abe8.user_lnames", "Gamers%20Unite%21%20Snag%20Bar");
    [4tz286t7.default] - Line Found : user_pref("freecauseafe43e800abc4df281a03fe44b74abe8.xml_service_url", "64e3a27980eeceb34248bc3e680b4e63");
    [4tz286t7.default] - Line Found : user_pref("freecauseafe43e800abc4df281a03fe44b74abe8.yahooSearch", true);

    -\\ Google Chrome v39.0.2171.95


    *************************

    AdwCleaner[R0].txt - [6595 octets] - [12/01/2015 23:06:03]

    ########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [6655 octets] ##########


    # AdwCleaner v4.107 - Report created 12/01/2015 at 23:15:45
    # Updated 07/01/2015 by Xplode
    # Database : 2014-12-21.4 [Local]
    # Operating System : Windows 8.1 (64 bits)
    # Username : Me - PC
    # Running from : C:\Users\Me\Desktop\AdwCleaner.exe
    # Option : Scan

    ***** [ Services ] *****


    ***** [ Files / Folders ] *****


    ***** [ Scheduled Tasks ] *****


    ***** [ Shortcuts ] *****


    ***** [ Registry ] *****


    ***** [ Browsers ] *****

    -\\ Internet Explorer v11.0.9600.17416


    -\\ Mozilla Firefox v28.0 (en-US)

    [4tz286t7.default] - Line Found : user_pref("extensions.snipit.chromeURL", "hxxp://toolbar.ask.com/toolbarv/askRedirect?o=10607&gct=&gc=1&q={searchTerms}&crm=1");
    [4tz286t7.default] - Line Found : user_pref("freecauseafe43e800abc4df281a03fe44b74abe8.yahooSearch", true);

    -\\ Google Chrome v39.0.2171.95


    *************************

    AdwCleaner[R0].txt - [6735 octets] - [12/01/2015 23:06:03]
    AdwCleaner[R1].txt - [942 octets] - [12/01/2015 23:15:45]
    AdwCleaner[S0].txt - [7034 octets] - [12/01/2015 23:09:54]

    ########## EOF - C:\AdwCleaner\AdwCleaner[R1].txt - [1061 octets] ##########

    C:\ProgramData\Yahoo! Companion\bootstrap.ini->C:\AdwCleaner\Quarantine\C\ProgramData\Yahoo! Companion\bootstrap.ini.vir
    C:\END->C:\AdwCleaner\Quarantine\C\END.vir
    C:\Users\Me\AppData\Roaming\Mozilla\Firefox\Profiles\4tz286t7.default\searchplugins\Ask.xml->C:\AdwCleaner\Quarantine\C\Users\Me\AppData\Roaming\Mozilla\Firefox\Profiles\4tz286t7.default\searchplugins\Ask.xml.vir
    C:\Users\Me\AppData\Roaming\Mozilla\Firefox\Profiles\4tz286t7.default\user.js->C:\AdwCleaner\Quarantine\C\Users\Me\AppData\Roaming\Mozilla\Firefox\Profiles\4tz286t7.default\user.js.vir
     
  12. valis

    valis Moderator

    Joined:
    Sep 24, 2004
    Messages:
    77,571
    you have a lot of stuff cleaned up there......I'm going to request a malware expert to swing by......
     
  13. Starfalls

    Starfalls Thread Starter

    Joined:
    Jan 10, 2015
    Messages:
    36
    Thank you again.
     
  14. Mark1956

    Mark1956

    Joined:
    May 7, 2011
    Messages:
    14,142
    Hi Starfalls, please follow the instructions below so I can take a closer look at what is on your system.

    Please download Farbar Recovery Scan Tool (FRST) and save it to your desktop. You must select the 64bit version. Do not get tempted to download and use any other software that may be advertised on the page.

    Note: If you get a warning that the download could harm your system, please ignore it and allow the download to go ahead. FRST is perfectly safe and we would never ask you to download anything that isn't.


    • Double-click on FRST to run it. When the tool opens click Yes to the disclaimer.
    • Press the Scan button. DO NOT check any of the Optional Scan options unless requested.
    • It will make a log (FRST.txt) in the same directory the tool is run from. Please copy and paste it into your next reply.
    • The first time the tool is run, it makes another log (Addition.txt). Please also copy and paste that into your reply.
     
  15. valis

    valis Moderator

    Joined:
    Sep 24, 2004
    Messages:
    77,571
    Mark, many thanks for stopping by. :)

    Starfalls, Mark1956 has forgotten more than I will ever learn in a zillion lifetimes, over to him now.
     
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