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Windows 8.1 Internet Issue

Discussion in 'Networking' started by cruegirl, Jan 11, 2015.

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  1. cruegirl

    cruegirl Thread Starter

    Joined:
    Dec 26, 2014
    Messages:
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    *TSG Info at bottom of page*




    I have been having internet problems since day one of having this computer.(My computer is a Toshiba C55t-A5222) I love this computer and that's why I never returned it. Basically I can't download anything without the internet going out or it becomes limited after 20 minutes of use. Here is a list of everything I have tried:



    • Resetting the router
    • Unchecking the box "Allow this computer to turn this device off to save power"
    • The "ipconfig /release" then "ipconfig /renew" then restart computer
    • The Reset WINSOCK entries to installation defaults: netsh winsock reset catalog
      Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log
      Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

    Network Adapter: "Realtek RTL8188E Wireless LAN 802.11n PCI-E NIC


    Also, when I get the yellow triangle I go to diagnose and sometimes (if I am lucky) will reset and say something like "the default getway is not available" then sometimes I'm not lucky and I will say no networks available and have to shut down my computer



    I guess I can also mention the IPv6 Connectivity goes out first says "Not Connected" then like 5 minutes later IPv4 Goes out then I have to do the above ^



    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 8.1, 64 bit
    Processor: Intel(R) Celeron(R) CPU 1005M @ 1.90GHz, Intel64 Family 6 Model 58 Stepping 9
    Processor Count: 2
    RAM: 3975 Mb
    Graphics Card: Microsoft Basic Display Adapter
    Hard Drives: C: Total - 464708 MB, Free - 402932 MB;
    Motherboard: TOSHIBA, Portable PC
    Antivirus: Windows Defender, Disabled
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,728
    First Name:
    Frank
    I've never used Windows 8.1 and never will, so my input here is limited.

    Here is the support site for the Toshiba Satellite C55T-A5222 laptop.

    You should add and save this site in your browser's favorites/bookmarks list so you can quickly refer to it when needed.

    It looks like it came with Windows 8, so I'm guessing you upgraded it to Windows 8.1.

    ------------------------------------------------------

    You should click the orange "Report" link and then request to be moved to the "Networking" forum.

    There are several networking experts there who can help you.

    ------------------------------------------------------
     
  3. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,371
    First Name:
    Wayne
    have you updated the driver for the adapter?

    can you run xirrus and post a screen shot
    you should do a download and see if it disconnects and when it does - can you then post the screen shot please

    ------------------------------------------------------------------------
    Run Xirrus Wi-Fi Inspector
    Download and install

    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file to the faulty PC and install the program.
    You will now need to take a screen shot and copy that back to the working PC and attach the screen shot in a reply on the forum here.

    If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply

    http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
    Download this file "DOWNLOAD WI-FI INSPECTOR Vx.xx "
    ( the site now appears to allow webbased emails like gmail, hotmail, outlook and yahoo now )

    There is also a xirrus gadget, But that does not have all the fuctionality "DOWNLOAD GADGET Vx.xx

    Alternative links - Use the links below


    http://www.softpedia.com/progDownload/Xirrus-Wi-Fi-Monitor-Download-99109.html

    Then run and install the program - on a wireless enabled PC/Laptop
    if you get an error - You will need to have NET Framework installed for the WiFi Inspector to function.
    On windows 8 - (i do not have windows 8) but, it would appear that, When you first try to run, you may get a message that .net framework is needed, and included in that message is a link to download/install.

    Run the program

    A user guide is available here
    http://www.xirrus.com/cdn/pdf/xirruswifiinspectorguide1-2-0

    post a screen shot of the program running.
    if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information.

    post which SSID name is yours, its located in the list, under network "Adapter Name" (1st column)


    Note:
    For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better. "A desirable signal level for a robust Wi-Fi connection will be green".
    note: the signal level is a negative number, so for example -88 is worst and -40 is better

    To post a screen shot of the active window.

    Windows XP
    Hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.

    Vista or Windows 7
    you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool
    http://www.bleepingcomputer.com/tutorials/how-to-use-the-windows-snipping-tool/

    Windows 8
    you can use the snipping tool > Open Snipping Tool (From the Windows 8 Start Screen, type "snip" and press enter.
    >Press the Esc. key.
    >go back to your Windows 8 start screen - Swipe from left or press Window Button
    >Press Ctrl+PrntScr button to use Snipping Tool
    see here
    http://www.pcadvisor.co.uk/opinion/windows/3415854/how-take-screenshot-in-windows-8/
    http://www.pcadvisor.co.uk/how-to/windows/3405830/how-take-screenshot-in-windows-8/


    To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
    Full details are available here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot
     
  4. cruegirl

    cruegirl Thread Starter

    Joined:
    Dec 26, 2014
    Messages:
    8
    Yes, I did update the driver. This is gonna take me a bit I think
     
  5. cruegirl

    cruegirl Thread Starter

    Joined:
    Dec 26, 2014
    Messages:
    8
    Not sure if there was anything I should block out, but here.
    And my SSID is KIMMY38
     

    Attached Files:

  6. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,371
    First Name:
    Wayne
    now you have the tool - you can see the graph running along the bottom , i was expecting to see an issue on the graph when you lost connection.
    As i did say
    the idea was to have the program running so the graph is working and then try to reproduce the issue and when it does then go back to the xirrus tool and take a screen shot

    is that what you did ?
    if not , any chance you can do that
    if thats what you did do - then we have a few more tests to try out
     
  7. chrislou94

    chrislou94

    Joined:
    Jan 8, 2015
    Messages:
    6
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