Windows 8.1 Major Problems

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PleaseHelpMeNot

Thread Starter
Joined
Jan 9, 2015
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14
Hi, Guys!

This is my first post. And I'm really new to TechGuy.

English is not my first language so please bear with it :)

I don't know much about computers and windows 8.1 . That's why I really need someone's help.
I have really lots of major problems in my Asus Transformers T100 Windows 8.1 (TechGuy Detailed Info at bottom)

I cannot remember most of how I got the problem. That's why I won't explain because it would take too long and some details may not be precise due to long period of time elapsed. I just want to know the possible solutions.

~Stating problems~

#1
cmd or command prompt missing, or broken (cannot be open unless at system advanced boot options)

#2
built-in apps are missing or not working (shows a "x" mark at start and says "needs to be reinstalled")

#3
control panel and all it's branches, everything connected to control panel, cannot be opened or to be more accurate it shows a blank white page.
(sometimes it says "failed to load page")

#4
Change PC Settings cannot be accessed. (When I click "Change PC Settings" I go back to start. Normally If I press windows key at start it opens the Change PC Settings but it only shows the Icon and returns to start. Like it cannot load or cannot go into. Because of this many more possible solutions are blocked!!

#5
Folder Options. I don't know how to explain this but I think when I try to change settings regarding file explorers after I open a new folder it automatically changes back. Example: I set my folders in my anime to Extra Large Icons when I open something and returns it goes back before I changed the setting. Really ANNOYING!!

#6
Many more problems. I can't possibly remember all. That's how many problems my laptop has.

~Looking for possible solutions~

Since I can't go to Change PC Settings, I cannot do PC Refresh and Reset.
There is another way to PC Refresh and Reset.
System Advanced Options (you hold shift and press restart)

There I can see PC Refresh and Reset but it asks me a code. (It needs 6 digits per - and i think it was at least five or six 6 digits.)
It says there I can go to http://windows.microsoft.com/recoverykeyfaq and ask for a recovery key but when I go there there is nothing there.

I just want my laptop to restore to the very beginning without affecting my files. Also I can't do PC Reset because it will delete all my files (lots of important files worth 220GB+) and I have no extra external hard drive.

And, very important info that may help:
I actually remember how I got the control panel problem, it's because I installed a custom win8 theme.
For the folder options, my netbook suddenly shuts down while charging. When I reboot it, that's it.
And for the others, I'm not really sure.

Please Help Me! :D
I will check this thread daily. (Twice a day)
You may contact me here anytime 24/7
[email addresses removed by mod]

I know you will get nothing in return for helping me. If one thing there is, it would be just my sincere thanks from the very bottom of my heart. :cool:

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 32 bit
Processor: Intel(R) Atom(TM) CPU Z3740 @ 1.33GHz, x64 Family 6 Model 55 Stepping 3
Processor Count: 4
RAM: 1933 Mb
Graphics Card: Intel(R) HD Graphics, 1030 Mb
Hard Drives: C: Total - 28890 MB, Free - 1511 MB; E: Total - 476938 MB, Free - 249676 MB;
Motherboard: ASUSTeK COMPUTER INC., T100TA
Antivirus: Windows Defender, Disabled
 

TerryNet

Terry
Moderator
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Mar 23, 2005
Messages
81,408
Removed the email addresses. They just attract spam to you, and all help must be on the public forums here.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,168
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 32 bit
Processor: Intel(R) Atom(TM) CPU Z3740 @ 1.33GHz, x64 Family 6 Model 55 Stepping 3
Processor Count: 4
RAM: 1933 Mb
Graphics Card: Intel(R) HD Graphics, 1030 Mb
Hard Drives: C: Total - 28890 MB, Free - 1511 MB; E: Total - 476938 MB, Free - 249676 MB;
Motherboard: ASUSTeK COMPUTER INC., T100TA
Antivirus: Windows Defender, Disabled
ASUS Transformer Book T100TA 10.1" Windows Tablet

----------------------------------------------------------
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,168
I just want my laptop to restore to the very beginning without affecting my files. Also I can't do PC Reset because it will delete all my files (lots of important files worth 220GB+) and I have no extra external hard drive.
Personal data that's important and irreplaceable to you should be backed up on a regular basis.

Waiting until your computer has problems is not the time to decide to do it.

OS Version: Microsoft Windows 8.1, 32 bit
Motherboard: ASUSTeK COMPUTER INC., T100TA
I've never used Windows 8.1 or a tablet-type computer.

------------------------------------------------------------
 

peterh40

Peter
Joined
Apr 15, 2007
Messages
1,478
Try this instead.
1. Get hold of a Linux Live DVD such as Ubuntu or Linux Mint, boot into desktop and attach a USB Disk or drive to the machine. Backup/Copy your files from your C:\Users\username\ folder to the USB disk. If you don;t have one I would recommended getting one before starting a refresh, if they are important - have a BACKUP.
2. Boot into windows and and select option to Reset and Refresh .You only need a product key which will be on the Windows DVD disc or on a sticker on the computer.
3. Preform the refresh, then resinstall the applications and copy back the data.
 
Joined
Apr 10, 2006
Messages
2,609
Try this instead.
1. Get hold of a Linux Live DVD such as Ubuntu or Linux Mint, boot into desktop and attach a USB Disk or drive to the machine. Backup/Copy your files from your C:\Users\username\ folder to the USB disk. If you don;t have one I would recommended getting one before starting a refresh, if they are important - have a BACKUP.
2. Boot into windows and and select option to Reset and Refresh .You only need a product key which will be on the Windows DVD disc or on a sticker on the computer.
3. Preform the refresh, then resinstall the applications and copy back the data.
Could someone who "..... don't know much about computers ...." really do this..?

T.
 

PleaseHelpMeNot

Thread Starter
Joined
Jan 9, 2015
Messages
14
Try this instead.
2. Boot into windows and and select option to Reset and Refresh .You only need a product key which will be on the Windows DVD disc or on a sticker on the computer.
.
A product key from windows DVD disc? I think I don't have it this netbook was just given by my mother. Also there is no sticker on my computer.
 
Joined
Dec 5, 2013
Messages
1,768
With the tablet fully off, hold down the F9 key and press the power button. Hold the key until you see the recovery screen. If for whatever reason it boots into Windows normally try restarting and as soon as the screen goes black hold down the F9 key again. This should put you into recovery.

This may take a couple attempts because of Win 8 having fast boot enabled.

Also
You won't have a product key (CoA) sticker as most machines that come with Win 8 have it embedded into the UEFI/BIOS firmware vs having a sticker.
 

PleaseHelpMeNot

Thread Starter
Joined
Jan 9, 2015
Messages
14
With the tablet fully off, hold down the F9 key and press the power button. Hold the key until you see the recovery screen. If for whatever reason it boots into Windows normally try restarting and as soon as the screen goes black hold down the F9 key again. This should put you into recovery.

This may take a couple attempts because of Win 8 having fast boot enabled.

Also
You won't have a product key (CoA) sticker as most machines that come with Win 8 have it embedded into the UEFI/BIOS firmware vs having a sticker.
I'm not really sure what you mean but if it's going to system recovery I have no problems just that it asks me a code or something and I don't know where that is and what is that embedded into the UEFI/BIOS firmware vs having a sticker.
 
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2,609
With the release of W8 (OEM version), Microsoft changed the procedure from having a Product Key on a sticker to imbedding the Product Key in the BIOS. If the User has to reinstall Windows the installation process extracts the Product Key from the BIOS. This eliminates the need for the User to manually enter long and sometimes a difficult to read PK.

It must be remembered that the OEM installed versions of Windows are "locked" to the Motherboard and therefore also to the BIOS. In practice the Motherboard and the OEM pre-installed Windows form a unit. OEM pre-installed versions of Windows is the most common version in the consumer market. Obviously this does not apply if you purchase Windows separately from your local computer shop - but very few consumers acquire Windows that way.

If your product is still under warranty then the supplier will be able to provide you with the PK. If your product is out-of-warranty then you may be able to retrieve the PK using a 3rd-party PK retrieval utility. But I am unable to recommend such a utility as I have not actually used such a utility personally or in my work.

T.
 
Joined
Dec 5, 2013
Messages
1,768
The product key we keep talking about is not what you need, so just forget about that for now. What you need is the 6 digit key (BitLocker). Without this you will not be able to do a refresh restore, but only a full factory reset which of course will wipe all data (OK we know this already).

Now when the BitLocker key first gets setup on a tablet it typically gets linked with an email account from Microsoft (hotmail, live etc..) if you are able you could look at any email accounts that may have been linked to this tablet and check for an email from Microsoft that contains the key. (Yes this can be a pain)

Another thought,
In Windows press the Windows flag key + R and in the open field type: rstrui.exe (press enter or click okay) Follow the prompts to see if you can do a restore point prior to the problem happening. Not sure if the key will be asked for or not, let alone if any restore points have ever been created.

Also as Steve pointed out you could create a live Linux distro. on a USB thumb-drive and boot it up, from there you could save the documents you want from Windows and then do a full factory reset on Windows. Of course this requires having portable storage devices, especially one that can hold 220+ GB of data.
 
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Messages
2,609
PleaseHelpMeNot posted : ..... OS Version: Microsoft Windows 8.1, 32 bit .....
CoolBurn wrote : ..... The product key we keep talking about is not what you need, so just forget about that for now. What you need is the 6 digit key (BitLocker)......
BitLocker is available on W8.1 32 bit...?

That is news to me. The Microsoft literature says that for W8.1 BitLocker is only available on the Pro and Enterprise versions. I would like to understand why the problem is associated with BitLocker.

T.
 
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