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Solved Windows 8.1 OS got corrupted -- can boot in Safe Mode only.

Discussion in 'Windows 8' started by Seaoharewhy, Jul 16, 2016.

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  1. Seaoharewhy

    Seaoharewhy Thread Starter

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    cory
    Hi All,

    Thanks so much for this excellent site, first of all. I'm hoping to get some help reinstalling my operating system. Here is the issue:

    I'm using an HP Envy Core i7, 16gb RAM, and a 1 TB SSD drive on Windows 8.1 -- if you need more info, please let me know. The machine is about 2 years old

    The last few times I restarted my system, I noticed it took slightly longer to reboot. Then it took several minutes, and I was about to take it in to be looked at when it stopped booting at all. I am able to boot it now only in safe mode, by tapping shift + f8 on a restart, and then selecting the 5th option (restart with network and safe mode -- something like that). Unfortunately, I can not seem to do a factory reset or a system recovery/restore, as none of these options are available to me in this mode.

    I have backed up all my data so I would just like to do a clean wipe and re-install of WIn 8.1 (or even Win 10), but I can't figure out how to do it from here. HP wanted to charge me $150 and have me send it in (out of warranty) and the obnoxious PC repair guy down the street wants $200 to do this. My hunch is that there must be a way I can do it myself, whether that means making a bootable OS on a USB or something else?

    Would anyone be willing to help me out with this one? I'd be super grateful and will be happy to buy you a virtual beer! :)

    Thanks in advance,
    Cory
     
  2. lochlomonder

    lochlomonder

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    You can download the 8.1 ISO here, and either put it on a USB drive or DVD (the former's faster for re-installs). Do you have the product key handy? If not, and the laptop came pre-installed, it's likely stored in the BIOS and a re-install will pull it from there.
     
  3. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    full model details please of HP Envy please
    What happens when you try and boot normally
    Is any message displayed
    Black screen with cursor
    etc.
    To which screen does it go
    please provide full details

    On advanced options before selecting start up settings have you tried automatic repair AND in case it is a graphics problem have you tried low resolution video

    Usually when windows will load only in safe mode it is a driver issue or third party software, as in safe mode only a minimal number of drivers and services are loaded

    Before you consider a reinstall - we need to try and ascertain why the present problem exists.

    Reference the post above from my colleague here is the link he mentions for the download of the 8.1 install media
    https://www.microsoft.com/en-gb/software-download/windows8
     
  4. lochlomonder

    lochlomonder

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    Thank you, Macboatmaster. It would've helped if I'd C&P'ed the hyperlink properly. Mea culpa!
     
  5. Seaoharewhy

    Seaoharewhy Thread Starter

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    Hi Bacboatmaster,

    Thanks for responding. Its a HP ENVY 15t-j000 Quad Edition CTO Notebook PC. When I try to restart normally, the blue HP logo comes up, and then it goes to a black screen and just stays there - nothing else happens. Im not sure where the advanced options youre referring to are, and no, I haven't tried anything with the low res video (don't know how to do that). I hope this is helpful. Thanks


     
  6. Seaoharewhy

    Seaoharewhy Thread Starter

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    Hi lochlomonder,

    Thank you for responding. When I tried to get 8.1 from the link you recommended, I got the following messgae: "The download task did not complete. The dependency service or group failed to start"

    I selected US English, Windows 8.1, and 64 bit. Not sure what went wrong...
     
  7. Seaoharewhy

    Seaoharewhy Thread Starter

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    But if I can manage to download it elsewhere, how to I then reinstall it? That's what I am confused about. Can I try to torent Win 8.1 from somewhere, or would that not be advisable?
     
  8. flavallee

    flavallee Trusted Advisor

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    HP ENVY 15t-j000 Quad Edition CTO Notebook PC

    From what I can determine, all of the HP ENVY 15t-j000 custom-to-order notebooks come with Windows 8 64-bit.

    What's the exact product number(P/N) on yours?

    --------------------------------------------------------------
     
  9. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    it is no use trying to download it on that Envy download it on another computer

    However - what options are available to you on F8

    torrents are out of the question and you use only the authorised Microsoft download
    If you have been torrenting that may very well be the cause of your problems
    You are more or less certain to acquire all manner of unwanted software

    You download it and create media then bring the media to this computer
     
  10. Seaoharewhy

    Seaoharewhy Thread Starter

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    THe PN is C8P47AV
     
  11. Seaoharewhy

    Seaoharewhy Thread Starter

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    These are the options available to me with F8:
     

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  12. Seaoharewhy

    Seaoharewhy Thread Starter

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    I haven't been torrenting, but I read that it might be possible to torrent an OS, that's why I was asking -- but if you advise against it, I won't do that.

    So if I can download it on another laptop, how to i "create media and bring media to this computer?"
     
  13. lochlomonder

    lochlomonder

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    If you look at the link Macboatmaster provided, click on Download Tool Now. This is the Media Creation Tool which, when run, can save the ISO to a DVD or flash drive for you on another PC, to be used on your laptop.
     
  14. Seaoharewhy

    Seaoharewhy Thread Starter

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    I'm unable to use the download now tool -- I keep getting an error message (please see above in the thread) I think its because I can't get out of safe mode
     
  15. flavallee

    flavallee Trusted Advisor

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    There's a Windows 8 64-bit recovery media disc kit available for that HP notebook.
    What's the exact serial number on yours?

    ------------------------------------------------------------
     
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