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Windows 8 Blank Tiles

Discussion in 'Windows 8' started by PennKen2009, Jan 22, 2013.

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  1. PennKen2009

    PennKen2009 Thread Starter

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    Half the tiles on my metro screen are blank. I've already been through Microsoft's forums and they were no help. I checked the screen resolution and haven't installed any new software that could cause them to stop working. One of the apps that isn't working is the Microsoft Store. If I search for it, it's found but says that it can't open and I should try refreshing my PC. When I try to do this it wants me to insert the install media. The problem is, I downloaded from Microsoft so I don't have install media and can't find it on my computer anywhere, though I may be missing it possibly. I have an active virus scanner, I've made sure all Windows updates are up to date. I don't remember when this started happening because 90% of the time I'm only on the desktop so never really noticed metro not working. It started when I needed to update Skype to the Windows 8 version and couldn't get to the store.

    I have everything backed up so I'm even willing to just reset my PC too, but again, I need the install media to do this. Can someone help me to find this install media or to get this issue resolved? Thank you.
     
  2. Macboatmaster

    Macboatmaster Trusted Advisor

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    if it was the windows 8 pro upgrade you downloaded, although it is a little late now, what you should have done was to take the option of create media
    You cannot do that on an xp to 8 upgrade as the option is not available - but you simply download the 8 on another installation and then create media and install on the xp


    However all is not lost
    GO HERE
    http://windows.microsoft.com/en-US/windows-8/upgrade-product-key-only

    You have the product key from the previous purchase
    when the file has completed the download
    When the file has finished downloading, double-click on the Windows8-Setup.exe icon. This will start the Windows 8 Upgrade, which we will use to create a Windows 8 DVD. When the program starts you will be at a screen asking you to enter your Windows 8 product Key.

    THIS TIME ensure you click on install by creating media
    As we want to create a DVD and not install Windows 8, please select the Install by creating media option and then click on the Next button. You will now be at a screen asking if you wish to copy the files to a USB drive or create an ISO image that can be burned to a DVD.

    The only other point you need to be aware of is - if your installation is 64 bit you must do the above on a 64 bit or if it is 32 bit on a 32 bit
    The download knows what the computer is
    Therefore it does not have to be done on the windows 8 computer
     
  3. Triple6

    Triple6 Rob Moderator

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  4. Macboatmaster

    Macboatmaster Trusted Advisor

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    There is one more detail that comes to my notice
    Windows 8 comes with Windows defender - as part of the installation.
    WD has on 8 replaced Microsoft Security Essentials.
    MSE must NOT be installed on 8
    WD which was previously largely only a spyware prevention is now a full AV protection

    What have you installed please
     
  5. Macboatmaster

    Macboatmaster Trusted Advisor

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    PenKen2009

    It is now three days since you asked for assistance
    Have you seen the replies please and have you made progress
    An update from you would be greatly appreciated
     
  6. PennKen2009

    PennKen2009 Thread Starter

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    I apologize that it took me so long to write back. I had to go out of town for an unexpected funeral over the weekend. I'm working today and am then going to try and re-download Windows 8 tomorrow, having re-backed up everything on an extra drive just in case. I got my product key and will update once I have attempted to re-install Windows 8. To answer one of the other questions, I have Norton free through my ISP. I wasn't aware Windows Defender was included with Windows 8, having never seen an icon for it or anything, though it might just not be on my desktop but hidden in Metro somewhere.
     
  7. TerryNet

    TerryNet Terry Moderator

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    You can get to Windows Defender through the Control Panel. I thought there is also an icon in the Notification Area, but am not on 8 now so can't check that.
     
  8. Macboatmaster

    Macboatmaster Trusted Advisor

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    If Windows 8 detects another AV it will disable Defender
    As my colleague TerryNet has said
    it may be found in Control Panel and in applications

    see screenshots

    from either location it may be opened.
    If Norton is installed I suspect you will find it is turned off
    DO NOT turn it on with Norton they will conflict
    That said - your choice - but I would NOT use the free Norton - or should I say IMHO ANY NORTON.
    That is only my opinion. I view it is not too bad as protection and excellent at slowing down the system.
     

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  9. PennKen2009

    PennKen2009 Thread Starter

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    Hi, so I used my product key and tried re-installing Windows 8 and when I did so it got to 100% and said 'Access is Denied' and closes. I've tried a few times with no luck.
     
  10. Macboatmaster

    Macboatmaster Trusted Advisor

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    when you see the screen what type of installation - what are you selecting please

    AND originally you said
    so I sent you the link on how to create the install media
    I know you did mention on post 6 your intention to reinstall completely

    However I did not see that and responded only to the Windows defender question as per my post 8.
     
  11. PennKen2009

    PennKen2009 Thread Starter

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    I'm not selecting anything. I downloaded the windows 8 install file from Microsoft in the first reply above. I submitted my product key, it went on to download without having me select anything and then it says 'access denied' and I can do nothing but click close.
     
  12. Macboatmaster

    Macboatmaster Trusted Advisor

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    I apologise I took that information from another site
    I hope you will appreciate that this is still a little new
    On the email receipt for your windows 8 there is a line
    Try it there please I am not sure if it is any different

    The link above is clickable
     
  13. Macboatmaster

    Macboatmaster Trusted Advisor

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  14. PennKen2009

    PennKen2009 Thread Starter

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    Thanks for the help, I'm trying the above steps. One problem though, when I try to rerun the windows 8 installer from above, it somehow has my product key saved and goes right to downloading, won't give me the option to restart from the beginning. any way to retry that? Thanks
     
  15. Macboatmaster

    Macboatmaster Trusted Advisor

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    Well that is right you download but this time create the install media
    So after the download you have this screen

    see screenshot
     

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