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Windows 8 blue screen error memory dump

Discussion in 'Windows 8' started by Agopaye, Dec 21, 2012.

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  1. Agopaye

    Agopaye Thread Starter

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    I have a 3 wk old toshiba laptop. I ha e installed iTunes to tether with my iPhone and ha e been on the net a handful of times. I frequently get a blue screen that reads your computer had an error a d needs to restart. C:\Windows mini dump
    c\users\jen\appdata\local\temp
    C:\windows\memorydump. I have read in some forums that this is normal. Although I ha e a hard time bieving a new laptop should normally crash. Can you help me understand if I have a bad laptop or is this win 8 OS and how to correct it. If it is going to be a common problem I am thinking of getting another laptop with win 7. Any help would be greatly appreciated.
     
  2. dai

    dai

    Joined:
    Mar 6, 2003
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    11,198
  3. Agopaye

    Agopaye Thread Starter

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    Dec 21, 2012
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    I hope I'm doing this correctly. Dia, I am not sure what you mean by put the dump in here and post result. I am not tech savvy, but I learn quickly. Could you give
    Me some more
    Details on what to do please. I thank you so much for your help!
     
  4. Agopaye

    Agopaye Thread Starter

    Joined:
    Dec 21, 2012
    Messages:
    5
    I hope I'm doing this correctly. Dia, I am not sure what you mean by put the dump in here and post result. I am not tech savvy, but I learn quickly. Could you give
    Me some more
    Details on what to do please. I thank you so much for your help!
     
  5. Agopaye

    Agopaye Thread Starter

    Joined:
    Dec 21, 2012
    Messages:
    5
    I hope I'm doing this correctly. Dia, I am not sure what you mean by put the dump in here and post result. I am not tech savvy, but I learn quickly. Could you give
    Me some more
    Details on what to do please. I thank you so much!
     
  6. dai

    dai

    Joined:
    Mar 6, 2003
    Messages:
    11,198
    open up the viewer

    click on options

    then advanced options

    load the dumps using the top option

    then copy and paste the result or save and load as a attachment,using the go advanced button instead of the quick reply button
     
  7. Agopaye

    Agopaye Thread Starter

    Joined:
    Dec 21, 2012
    Messages:
    5
    "%programfiles%\Debugging Tools for Windows\DumpChk.exe" "%1"
    Dia is this what was needed?
     
  8. dai

    dai

    Joined:
    Mar 6, 2003
    Messages:
    11,198
    you d/load the program

    click on options/advanced options

    select the dump

    then when they come up in the main box

    click on copy selected items

    and paste them into the reply box here
     
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