1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Windows 8 OS, Overdrive Media Console Windows Media Player Security Upgrade

Discussion in 'Multimedia' started by kbill4jbill, Mar 3, 2013.

Thread Status:
Not open for further replies.
  1. kbill4jbill

    kbill4jbill Thread Starter

    Joined:
    Mar 3, 2013
    Messages:
    1
    I am trying to download an audiobook from my local library. I generally use Overdrive Media Console to do this. When I try to download the book I get an error message letting me know that my Windows Media Player needs a Security Upgrade in order to play the DRM files. It tells me to click on TOOLS in the Overdrive toolbar and then Windows Media Player Security Upgrade. When I do this, a dialog box appears and tells me to make sure I am connected to the internet (I am) and click OK. When I click OK - nothing happens. When I read the Windows Help file - it indicates that when I click OK in the dialog box in Overdrive, it is supposed to open WMP and another dialog box. It never does.
    The Help file gives me a web site to go to where I can upgrade manually - this appears to be a Microsoft website. The Upgrade button here is grayed out.
    I made sure I was using IE as the browser.
    I opened WMP manually to see if there was anything I could upgrade manually there.
    I can't even determine what version of WMP I have since the Properties button is grayed out.
    I just bought this computer yesterday... it's running windows 8

    If anyone can help me I would greatly appreciate it! I very much miss my audiobooks and I am literally banging my head against the wall trying to figure this out!!!

    thanks,
    Krista
     
  2. Oddba11

    Oddba11

    Joined:
    May 12, 2011
    Messages:
    7,739
    First Name:
    Jim
    Are you using an Admin account?
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1091732

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice