Windows 8 PC can't connect to wireless network?

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lotoazul

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Joined
Jan 7, 2013
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2
i just bought a new windows 8 PC in the united states last week and so far it has connected fine to every network i've wanted to connect to (hotels, airports, etc). now that i've come back home (in europe), i can't connect to my dorm's wireless network.

i'm pretty sure it's not the password being wrong or having changed, as i have typed the password several times to make sure it was correct and moreover, my phone connected automatically without a problem with the same password. the network has a couple of bars of connectivity, which is what i usually connected with in my old PC (it ran on windows 7) and it never had a problem that couldn't be solved with the troubleshooter. i tried running the troubleshooter this time but it simply tells me the problem is that i'm not connected to a wireless network (which is completely unhelpful as that's the very thing i'm trying to do). the only thing windows 8 tells me when i try to connect is "could not connect to this network" so i'm not sure where the problem might be.

i can't actually manage/tinker with the router itself as i'm on a dorm. any help is appreciated.
 

TerryNet

Terry
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Mar 23, 2005
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Please attach a screen shot of the Networks page (don't collapse the Radar, Connection or Signal History) of the Xirrus Wi-Fi Inspector. If you need help with that see TSG Posting a Screenshot. FWIW to take screen shots with Windows 7 or Vista I prefer to use the built-in Snipping Tool.

Identify the desired network and also show ...

Open a (black) Command Prompt window:
Hold the Windows logo key and press r; in the Run box type cmd and click on OK.

Type the following command:

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.
 

peterh40

Peter
Joined
Apr 15, 2007
Messages
1,482
Does your wireless network have any restrictions enabled? Such as hardware,ethernet or MAC address limitations? You will also need to know your wireless' name and password to connect up.
 

lotoazul

Thread Starter
Joined
Jan 7, 2013
Messages
2
@peterh40-- yes, i do know the network name and password, i could connect just fine with my phone, just not on my computer. i'm also not aware of any restrictions on the network, like i said it's not a network i set up, it was already in place when i moved into this dorm. i never had any problems on my old computer though.

@TerryNet-- i've attached the screenshot. the network i'm trying to connect to is H21wlan. the results from the ipconfig command were the following:

Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.

C:\Users\Carla>IPCONFIG /ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : Cali-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Anchorfree HSS VPN Adapter
Physical Address. . . . . . . . . : 00-FF-8D-69-5C-61
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 1A-94-23-7E-51-6F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Qualcomm Atheros AR5BMD222 Wireless Netwo
rk Adapter
Physical Address. . . . . . . . . : 68-94-23-7E-51-6F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::b16b:77f2:2e38:8dc3%16(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.115(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, January 9, 2013 5:04:31 PM
Lease Expires . . . . . . . . . . : Thursday, January 10, 2013 5:04:30 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 375952419
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-12-27-50-20-6A-8A-64-C3-97

DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 68-94-23-7E-51-70
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:73b8:3cd1:13f7:a77f:7bd2(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::3cd1:13f7:a77f:7bd2%18(Preferred)
Default Gateway . . . . . . . . . : ::
DHCPv6 IAID . . . . . . . . . . . : 503316480
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-12-27-50-20-6A-8A-64-C3-97

NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{752D71A6-57E0-45D9-9CFF-96D97FFD5E70}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
like i said before, i don't think it's a problem with the network adapter because i've been able to connect to every other network i've tried (i'm currently using sharing my phone's connection through a hotspot). it's just this one that's giving me problems.
 

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peterh40

Peter
Joined
Apr 15, 2007
Messages
1,482
It looks like it has connected to the Wireless network as it has picked up an IP address from the DHCP server on the router.
Try connecting to the wireless box via browser to http://192.168.1.1 and check the settings in particular for ADSI or WLAN settings for connection to internet to your ISP.
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
81,431
the network i'm trying to connect to is H21wlan
As Peter said you are connected, but not to H21wlan. That network's signal is too weak for a reliable connection. See if you can find a location with a stronger signal.
 
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