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Solved Windows 8 PC with 7 viruses Found with Eset online scanner

Discussion in 'Virus & Other Malware Removal' started by bsacco, Nov 3, 2013.

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  1. bsacco

    bsacco Thread Starter

    Joined:
    Jun 11, 2003
    Messages:
    860
    OK, I'm infected...Isn't this the first step to recovery...just admitting it? lol;)

    My PC starting running slow and I also noticed that I no longer could type URL address into the URL address bar without it being hijacked to some stupid site that redirected me...so i experience a takeover of some sort. I also noticed that my Hard drives malfunctioned and required a check-disk type of repair...so there was some kind of physical damage going on....very nasty. This PC is a i7 haswell but is running super slow so I know something is wrong...

    I'm running Windows 8 PC and need to set it up properly to avoid viruses in the future.

    I was hoping you guys could review my logs and suggest what programs to install to ensure a virus-free experience...

    Thanks,
    bob

    --------------------------------

    HiJackThis log:

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 10:06:25 AM, on 11/3/2013
    Platform: Unknown Windows (WinNT 6.02.1008)
    MSIE: Internet Explorer v10.0 (10.00.9200.16537)
    Boot mode: Normal

    Running processes:
    C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
    C:\Program Files (x86)\IObit\Start Menu 8\StartMenu8.exe
    C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
    C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe
    C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe
    C:\Program Files\CrashPlan\CrashPlanTray.exe
    C:\Program Files (x86)\Canon\Canon IJ Network Scan Utility\CNMNSUT.exe
    C:\Program Files (x86)\TechSmith\Snagit 11\Snagit32.exe
    C:\Users\bob\AppData\Roaming\Dropbox\bin\Dropbox.exe
    C:\Program Files (x86)\TechSmith\Snagit 11\TSCHelp.exe
    C:\Program Files (x86)\Common Files\Apple\Internet Services\APSDaemon.exe
    C:\Program Files (x86)\TechSmith\Snagit 11\snagiteditor.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    C:\Users\bob\Downloads\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://dell13.msn.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    F2 - REG:system.ini: UserInit=userinit.exe,
    O4 - HKLM\..\Run: [RemoteControl10] "C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe"
    O4 - HKLM\..\Run: [IJNetworkScanUtility] C:\Program Files (x86)\Canon\Canon IJ Network Scan Utility\CNMNSUT.exe
    O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
    O4 - HKCU\..\Run: [DellSystemDetect] C:\Users\bob\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Dell\Dell System Detect.appref-ms
    O4 - HKCU\..\Run: [uTorrent] "C:\Users\bob\AppData\Roaming\uTorrent\uTorrent.exe" /MINIMIZED
    O4 - HKCU\..\Run: [iCloudServices] C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
    O4 - HKCU\..\Run: [ApplePhotoStreams] C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe
    O4 - HKCU\..\Run: [Spotify] "C:\Users\bob\AppData\Roaming\Spotify\Spotify.exe" /uri spotify:autostart
    O4 - HKCU\..\Run: [Amazon Cloud Player] C:\Users\bob\AppData\Local\Amazon Cloud Player\Amazon Music Helper.exe
    O4 - HKLM\..\Policies\Explorer\Run: [BtvStack] "C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\BtvStack.exe"
    O4 - Startup: Dropbox.lnk = bob\AppData\Roaming\Dropbox\bin\Dropbox.exe
    O4 - Global Startup: CrashPlan Tray.lnk = C:\Program Files\CrashPlan\CrashPlanTray.exe
    O4 - Global Startup: Snagit 11.lnk = C:\Program Files (x86)\TechSmith\Snagit 11\Snagit32.exe
    O4 - Global Startup: Windows Home Server.lnk = ?
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL
    O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
    O15 - Trusted Zone: *.dell.com
    O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} (OnlineScanner Control) - http://download.eset.com/special/eos/OnlineScanner.cab
    O18 - Protocol: osf-roaming - {C57E9882-B128-4E07-BA2D-FF83B8989C76} - C:\Users\bob\Microsoft Office 15\root\Office15\MSOSB.DLL
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
    O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
    O18 - Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - (no file)
    O23 - Service: Andrea RT Filters Service (AERTFilters) - Andrea Electronics Corporation - C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
    O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
    O23 - Service: AtherosSvc - Qualcomm Atheros Commnucations - C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\adminservice.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: CrashPlan Backup Service (CrashPlanService) - CrashPlan - C:\Program Files\CrashPlan\CrashPlanService.exe
    O23 - Service: Dell Digital Delivery Service (DellDigitalDelivery) - Dell Products, LP. - c:\Program Files (x86)\Dell Digital Delivery\DeliveryService.exe
    O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: HPMSSConnectorService (HPMSSConnectorSvc) - HP - C:\Program Files\Hewlett-Packard\HP MediaSmart Server\MSSConnectorService.exe
    O23 - Service: Intel(R) Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
    O23 - Service: IconMan_R - Realsil Microelectronics Inc. - C:\Program Files (x86)\Realtek\Realtek USB 2.0 Card Reader\RIconMan.exe
    O23 - Service: Intel(R) Capability Licensing Service Interface - Intel(R) Corporation - c:\Program Files\Intel\iCLS Client\HeciServer.exe
    O23 - Service: Intel(R) Capability Licensing Service TCP IP Interface - Intel(R) Corporation - c:\Program Files\Intel\iCLS Client\SocketHeciServer.exe
    O23 - Service: Intel(R) ME Service - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\FWService\IntelMeFWService.exe
    O23 - Service: Intel(R) Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
    O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
    O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
    O23 - Service: MediaCollectorService - Hewlett-Packard Company - C:\Program Files\Hewlett-Packard\HP MediaSmart Server\MediaCollectorClient.exe
    O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: NMSAccessU - Unknown owner - C:\Program Files (x86)\Illustrate\dBpoweramp\NMSAccessU.exe
    O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
    O23 - Service: Realtek Audio Service (RtkAudioService) - Realtek Semiconductor - C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: SoftThinks Agent Service (SftService) - SoftThinks SAS - C:\Program Files (x86)\Dell Backup and Recovery\SftService.exe
    O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
    O23 - Service: StartMenu8 Service (StartMenuService) - IObit - C:\Program Files (x86)\IObit\Start Menu 8\StartMenuServices.exe
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
    O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
    O23 - Service: ZAtheros Wlan Agent - Atheros - C:\Program Files (x86)\Dell Wireless\Ath_WlanAgent.exe

    --
    End of file - 12581 bytes


    -------------------------------------------------------

    DDS LOG:

    DDS (Ver_2012-11-20.01) - NTFS_AMD64
    Internet Explorer: 10.0.9200.16537
    Run by bob at 10:15:47 on 2013-11-03
    Microsoft Windows 8 6.2.9200.0.1252.1.1033.18.8128.4767 [GMT -8:00]
    .
    AV: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    .
    ============== Running Processes ===============
    .
    C:\Windows\system32\svchost.exe -k DcomLaunch
    C:\Windows\system32\svchost.exe -k RPCSS
    C:\Windows\system32\atiesrxx.exe
    C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\Windows\system32\dwm.exe
    C:\Windows\system32\svchost.exe -k netsvcs
    C:\Windows\system32\svchost.exe -k LocalService
    C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    C:\Windows\system32\atieclxx.exe
    C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe
    C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
    C:\Windows\system32\svchost.exe -k NetworkService
    C:\Windows\System32\spoolsv.exe
    C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
    C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
    C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\adminservice.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\CrashPlan\CrashPlanService.exe
    C:\Windows\system32\dashost.exe
    C:\Program Files\Hewlett-Packard\HP MediaSmart Server\MSSConnectorService.exe
    C:\Windows\system32\taskhostex.exe
    C:\Windows\Explorer.EXE
    c:\Program Files\Intel\iCLS Client\HeciServer.exe
    C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
    C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
    C:\Program Files (x86)\Illustrate\dBpoweramp\NMSAccessU.exe
    C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
    C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
    C:\Program Files (x86)\IObit\Start Menu 8\StartMenuServices.exe
    C:\Windows\system32\svchost.exe -k imgsvc
    C:\Program Files\Windows Defender\MsMpEng.exe
    C:\Program Files (x86)\Dell Wireless\Ath_WlanAgent.exe
    C:\Program Files\Hewlett-Packard\HP MediaSmart Server\MediaCollectorClient.exe
    C:\Program Files\Windows Home Server\WHSConnector.exe
    C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
    C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
    C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.0.1119.516_x64__8wekyb3d8bbwe\LiveComm.exe
    C:\Windows\System32\WUDFHost.exe
    C:\Windows\system32\SearchIndexer.exe
    C:\Windows\System32\svchost.exe -k LocalServicePeerNet
    C:\Windows\system32\SearchProtocolHost.exe
    C:\Program Files (x86)\IObit\Start Menu 8\StartMenu8.exe
    C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\BtvStack.exe
    C:\Program Files (x86)\IObit\Start Menu 8\InstallServices64.exe
    C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe
    C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\ActivateDesktop.exe
    C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
    C:\Windows\System32\RuntimeBroker.exe
    C:\Windows\Microsoft.NET\Framework64\v4.0.30319\dfsvc.exe
    C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
    C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe
    C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe
    C:\Program Files\CrashPlan\CrashPlanTray.exe
    C:\Program Files (x86)\Canon\Canon IJ Network Scan Utility\CNMNSUT.exe
    C:\Program Files (x86)\TechSmith\Snagit 11\Snagit32.exe
    C:\Program Files (x86)\IObit\Start Menu 8\StartMenu_Hook.exe
    C:\Program Files\Windows Home Server\WHSTrayApp.exe
    C:\Users\bob\AppData\Roaming\Dropbox\bin\Dropbox.exe
    C:\Program Files (x86)\TechSmith\Snagit 11\TSCHelp.exe
    C:\Program Files (x86)\Common Files\Apple\Internet Services\APSDaemon.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Users\bob\AppData\Local\Apps\2.0\XYGPXERC.8EP\6RJQ4VGB.LNY\dell..tion_0f612f649c4a10af_0005.0003_d2152cbf7ce307ec\DellSystemDetect.exe
    C:\Program Files (x86)\TechSmith\Snagit 11\SnagPriv.exe
    C:\Program Files (x86)\TechSmith\Snagit 11\snagiteditor.exe
    C:\Windows\splwow64.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
    C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\BtTray.exe
    c:\Program Files (x86)\Dell Digital Delivery\DeliveryService.exe
    C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Program Files (x86)\Realtek\Realtek USB 2.0 Card Reader\RIconMan.exe
    C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\FWService\IntelMeFWService.exe
    C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
    C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
    C:\Program Files (x86)\Dell Backup and Recovery\SftService.exe
    C:\Program Files\Windows Media Player\wmpnetwk.exe
    C:\Program Files\My Dell\uaclauncher.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    C:\Windows\System32\Macromed\Flash\FlashUtil_ActiveX.exe
    C:\Program Files (x86)\ESET\ESET Online Scanner\OnlineCmdLineScanner.exe
    C:\Program Files (x86)\ESET\ESET Online Scanner\OnlineCmdLineScanner.exe
    C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
    C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
    C:\Users\bob\Downloads\HijackThis.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Dell Backup and Recovery\TOASTER.EXE
    C:\Program Files (x86)\Dell Backup and Recovery\Components\Shell\DBRCrawler.exe
    C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    C:\Windows\system32\SearchFilterHost.exe
    C:\Windows\system32\taskhost.exe
    C:\Program Files\Windows Defender\MpCmdRun.exe
    C:\Windows\System32\cscript.exe
    .
    ============== Pseudo HJT Report ===============
    .
    uStart Page = hxxp://www.google.com/
    uDefault_Page_URL = hxxp://dell13.msn.com
    mWinlogon: Userinit = userinit.exe,
    uRun: [DellSystemDetect] C:\Users\bob\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Dell\Dell System Detect.appref-ms
    uRun: [uTorrent] "C:\Users\bob\AppData\Roaming\uTorrent\uTorrent.exe" /MINIMIZED
    uRun: [iCloudServices] C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
    uRun: [ApplePhotoStreams] C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe
    uRun: [Spotify] "C:\Users\bob\AppData\Roaming\Spotify\Spotify.exe" /uri spotify:autostart
    uRun: [Amazon Cloud Player] C:\Users\bob\AppData\Local\Amazon Cloud Player\Amazon Music Helper.exe
    mRun: [RemoteControl10] "C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe"
    mRun: [IJNetworkScanUtility] C:\Program Files (x86)\Canon\Canon IJ Network Scan Utility\CNMNSUT.exe
    mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
    mExplorerRun: [BtvStack] "C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\BtvStack.exe"
    StartupFolder: C:\Users\bob\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\bob\AppData\Roaming\Dropbox\bin\Dropbox.exe
    StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\StartUp\CRASHP~1.LNK - C:\Program Files\CrashPlan\CrashPlanTray.exe
    StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\StartUp\SNAGIT~1.LNK - C:\Program Files (x86)\TechSmith\Snagit 11\Snagit32.exe
    StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\StartUp\WINDOW~1.LNK - C:\Windows\Installer\{21E49794-7C13-4E84-8659-55BD378267D5}\WHSTrayApp.exe
    mPolicies-System: DisableCAD = dword:1
    IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
    Trusted Zone: dell.com
    DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
    TCP: NameServer = 75.75.75.75 75.75.76.76
    TCP: Interfaces\{04AAAC81-4BDD-4D17-9949-6C483E200BB6} : DHCPNameServer = 75.75.75.75 75.75.76.76
    TCP: Interfaces\{B60BCD14-6C4B-4E14-A7B6-E44B8F2F0696} : DHCPNameServer = 75.75.75.75 75.75.76.76
    Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - <orphaned>
    Handler: osf-roaming - {C57E9882-B128-4E07-BA2D-FF83B8989C76} - C:\Users\bob\Microsoft Office 15\root\office15\MSOSB.DLL
    Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
    Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
    SSODL: WebCheck - <orphaned>
    mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\30.0.1599.101\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
    x64-BHO: CIESpeechBHO Class: {8D10F6C4-0E01-4BD4-8601-11AC1FDF8126} - C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\IEPlugIn.dll
    x64-BHO: BrowserHelper Class: {9A065C65-4EE7-4DDD-9918-F129089A894A} - C:\Program Files\Windows Home Server\WHSDeskBands.dll
    x64-TB: Home Server Banner: {D73E76A3-F902-45BD-8FC8-95AE8E014671} - C:\Program Files\Windows Home Server\WHSDeskBands.dll
    x64-Run: [IAStorIcon] "C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIconLaunch.exe" "C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe" 60
    x64-Run: [BtPreLoad] "C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\BtPreLoad.exe"
    x64-Run: [RTHDVCPL] "C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe" -s
    x64-Run: [RtHDVBg] "C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe" /MAXX5REC
    x64-ExplorerRun: [BtvStack] "C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\BtvStack.exe"
    x64-mPolicies-System: DisableCAD = dword:1
    x64-IE: {7815BE26-237D-41A8-A98F-F7BD75F71086} - {8D10F6C4-0E01-4BD4-8601-11AC1FDF8126} - C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\IEPlugIn.dll
    x64-Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - <orphaned>
    x64-Handler: osf-roaming - {C57E9882-B128-4E07-BA2D-FF83B8989C76} - <orphaned>
    x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
    x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
    x64-SSODL: WebCheck - <orphaned>
    .
    ============= SERVICES / DRIVERS ===============
    .
    R0 iaStorA;iaStorA;C:\Windows\System32\Drivers\iaStorA.sys [2013-7-26 677360]
    R1 CLVirtualDrive;CLVirtualDrive;C:\Windows\System32\Drivers\CLVirtualDrive.sys [2013-7-26 92536]
    R2 AERTFilters;Andrea RT Filters Service;C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe [2013-9-27 98208]
    R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2013-9-27 241152]
    R2 AtherosSvc;AtherosSvc;C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\AdminService.exe [2012-12-28 226944]
    R2 CrashPlanService;CrashPlan Backup Service;C:\Program Files\CrashPlan\CrashPlanService.exe [2013-4-8 222720]
    R2 DellDigitalDelivery;Dell Digital Delivery Service;C:\Program Files (x86)\Dell Digital Delivery\DeliveryService.exe [2013-8-7 199176]
    R2 HPMSSConnectorSvc;HPMSSConnectorService;C:\Program Files\Hewlett-Packard\HP MediaSmart Server\MSSConnectorService.exe [2009-8-11 20480]
    R2 IAStorDataMgrSvc;Intel(R) Rapid Storage Technology;C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe [2013-4-30 15344]
    R2 IconMan_R;IconMan_R;C:\Program Files (x86)\Realtek\Realtek USB 2.0 Card Reader\RIconMan.exe [2013-9-27 2451456]
    R2 Intel(R) Capability Licensing Service Interface;Intel(R) Capability Licensing Service Interface;C:\Program Files\Intel\iCLS Client\HeciServer.exe [2012-12-10 732160]
    R2 Intel(R) ME Service;Intel(R) ME Service;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\FWService\IntelMeFWService.exe [2013-7-26 129336]
    R2 jhi_service;Intel(R) Dynamic Application Loader Host Interface Service;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\Jhi_service.exe [2013-7-26 167736]
    R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2013-8-26 418376]
    R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2013-8-26 701512]
    R2 MediaCollectorService;MediaCollectorService;C:\Program Files\Hewlett-Packard\HP MediaSmart Server\MediaCollectorClient.exe [2009-8-11 83968]
    R2 RtkAudioService;Realtek Audio Service;C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe [2013-9-27 224840]
    R2 SftService;SoftThinks Agent Service;C:\Program Files (x86)\Dell Backup and Recovery\SftService.exe [2013-7-26 1915480]
    R2 StartMenuService;StartMenu8 Service;C:\Program Files (x86)\IObit\Start Menu 8\StartMenuServices.exe [2013-10-20 75584]
    R2 WHSConnector;Windows Home Server Connector Service;C:\Program Files\Windows Home Server\WHSConnector.exe [2009-10-7 489832]
    R2 ZAtheros Wlan Agent;ZAtheros Wlan Agent;C:\Program Files (x86)\Dell Wireless\Ath_WlanAgent.exe [2013-9-27 81536]
    R3 AthBTPort;Qualcomm Atheros Virtual Bluetooth Class;C:\Windows\System32\Drivers\btath_flt.sys [2012-12-28 89320]
    R3 AtiHDAudioService;AMD Function Driver for HD Audio Service;C:\Windows\System32\Drivers\AtihdW86.sys [2013-9-27 94208]
    R3 BTATH_A2DP;Bluetooth A2DP Audio Driver;C:\Windows\System32\Drivers\btath_a2dp.sys [2012-12-28 345832]
    R3 btath_avdt;Qualcomm Atheros Bluetooth AVDT Service;C:\Windows\System32\Drivers\btath_avdt.sys [2012-12-28 115432]
    R3 BTATH_BUS;Qualcomm Atheros Bluetooth Bus;C:\Windows\System32\Drivers\btath_bus.sys [2012-12-28 33944]
    R3 BTATH_HCRP;Bluetooth HCRP Server driver;C:\Windows\System32\Drivers\btath_hcrp.sys [2012-12-28 179432]
    R3 BTATH_LWFLT;Bluetooth LWFLT Device;C:\Windows\System32\Drivers\btath_lwflt.sys [2012-12-28 77464]
    R3 BTATH_RCP;Bluetooth AVRCP Device;C:\Windows\System32\Drivers\btath_rcp.sys [2012-12-28 136424]
    R3 BtFilter;BtFilter;C:\Windows\System32\Drivers\btfilter.sys [2012-12-28 578792]
    R3 BthLEEnum;Bluetooth Low Energy Driver;C:\Windows\System32\Drivers\BthLEEnum.sys [2012-7-25 202752]
    R3 lvpopf64;Logitech POP Suppression Filter;C:\Windows\System32\Drivers\lvpopf64.sys [2007-5-11 1361952]
    R3 LVUSBS64;Logitech USB Monitor Filter;C:\Windows\System32\Drivers\LVUSBS64.sys [2007-5-11 50208]
    R3 LVUVC64;@oem16.inf,%PID_08C5_DD%(UVC);Logitech QuickCam Pro 5000(UVC);C:\Windows\System32\Drivers\lvuvc64.sys [2007-5-11 3612704]
    R3 MBAMProtector;MBAMProtector;C:\Windows\System32\Drivers\mbam.sys [2013-8-26 25928]
    R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\Drivers\RtsUStor.sys [2013-9-27 252048]
    R3 RTL8168;Realtek 8168 NT Driver;C:\Windows\System32\Drivers\Rt630x64.sys [2013-7-26 723088]
    R3 WSDScan;WSD Scan Support;C:\Windows\System32\Drivers\WSDScan.sys [2013-6-26 23552]
    S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-7-25 162672]
    S3 HipShieldK;McAfee Inc. HipShieldK;C:\Windows\System32\Drivers\HipShieldK.sys [2012-5-28 197264]
    S3 Intel(R) Capability Licensing Service TCP IP Interface;Intel(R) Capability Licensing Service TCP IP Interface;C:\Program Files\Intel\iCLS Client\SocketHeciServer.exe [2012-12-10 803872]
    S3 PCDSRVC{D3412D80-CF3B4A27-06020200}_0;PCDSRVC{D3412D80-CF3B4A27-06020200}_0 - PCDR Kernel Mode Service Helper Driver;C:\Program Files\My Dell\pcdsrvc_x64.pkms [2013-5-2 25584]
    .
    =============== Created Last 30 ================
    .
    2013-11-03 15:28:30 10280728 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{5A6B1B16-8597-4FD5-8779-5FFEB6320FA2}\mpengine.dll
    2013-11-03 11:01:39 10280728 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\Backup\mpengine.dll
    2013-11-03 03:34:27 -------- d-----w- C:\Users\bob\AppData\Roaming\TonePrintEditor
    2013-10-31 12:22:06 304304 ----a-w- C:\ProgramData\Microsoft\Windows\Sqm\Manifest\Sqm10223.bin
    2013-10-30 15:45:28 -------- d-----w- C:\Program Files (x86)\ESET
    2013-10-29 22:22:23 -------- d-----w- C:\Users\bob\AppData\Local\Rogue Amoeba
    2013-10-29 22:22:14 -------- d-----w- C:\Program Files (x86)\Airfoil
    2013-10-29 09:21:02 -------- d-----w- C:\Windows Home Server Drivers for Restore
    2013-10-19 14:14:11 -------- d-----w- C:\Program Files\CCleaner
    2013-10-19 00:17:21 -------- d-----w- C:\ProgramData\CrashPlan
    2013-10-19 00:17:21 -------- d-----w- C:\Program Files\CrashPlan
    2013-10-19 00:15:12 -------- d-----w- C:\Users\bob\AppData\Roaming\CrashPlan
    2013-10-17 17:31:49 -------- d-----w- C:\Users\bob\AppData\Roaming\com.amazon.music.uploader
    2013-10-17 17:31:43 -------- d-----w- C:\Program Files (x86)\Amazon
    2013-10-17 17:31:20 -------- d-----w- C:\Users\bob\AppData\Local\Adobe
    2013-10-17 17:26:21 -------- d-----w- C:\Users\bob\AppData\Local\Amazon Cloud Player
    2013-10-12 21:31:51 -------- d-----w- C:\Users\bob\AppData\Local\Spotify
    2013-10-12 21:31:35 -------- d-----w- C:\Users\bob\AppData\Roaming\Spotify
    2013-10-10 10:39:56 652288 ----a-w- C:\Windows\System32\comctl32.dll
    2013-10-10 10:38:59 785624 ----a-w- C:\Windows\System32\drivers\Wdf01000.sys
    .
    ==================== Find3M ====================
    .
    2013-10-02 01:38:13 78296 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
    2013-10-02 01:38:13 694232 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
    2013-09-28 13:31:08 175176 ----a-w- C:\Windows\SysWow64\AirfoilInject3.dll
    2013-09-27 21:21:45 173944 ----a-w- C:\Windows\SysWow64\SpoonUninstall.exe
    2013-09-22 23:28:06 1767936 ----a-w- C:\Windows\SysWow64\wininet.dll
    2013-09-22 23:27:49 2876928 ----a-w- C:\Windows\SysWow64\jscript9.dll
    2013-09-22 22:55:10 2241024 ----a-w- C:\Windows\System32\wininet.dll
    2013-09-22 22:54:51 3959296 ----a-w- C:\Windows\System32\jscript9.dll
    2013-08-23 05:11:57 4040192 ----a-w- C:\Windows\System32\win32k.sys
    2013-08-16 05:41:13 58200 ----a-w- C:\Windows\System32\drivers\dam.sys
    2013-08-16 05:39:26 2371728 ----a-w- C:\Windows\System32\WSService.dll
    2013-08-16 05:32:48 209200 ----a-w- C:\Windows\System32\NotificationUI.exe
    2013-08-16 05:22:22 40448 ----a-w- C:\Windows\System32\wuapp.exe
    2013-08-16 05:22:11 4917760 ----a-w- C:\Windows\System32\sppsvc.exe
    2013-08-16 05:20:30 105984 ----a-w- C:\Windows\System32\WinSetupUI.dll
    2013-08-15 22:43:21 35328 ----a-w- C:\Windows\SysWow64\wuapp.exe
    2013-08-15 22:43:07 84992 ----a-w- C:\Windows\SysWow64\wudriver.dll
    2013-08-15 22:43:07 126976 ----a-w- C:\Windows\SysWow64\wuwebv.dll
    2013-08-15 22:43:03 562688 ----a-w- C:\Windows\SysWow64\WSShared.dll
    2013-08-15 22:43:03 159232 ----a-w- C:\Windows\SysWow64\WSSync.dll
    2013-08-15 22:43:02 83968 ----a-w- C:\Windows\SysWow64\OEMLicense.dll
    2013-08-15 22:43:02 167424 ----a-w- C:\Windows\SysWow64\WSClient.dll
    2013-08-15 22:43:02 143872 ----a-w- C:\Windows\SysWow64\Windows.ApplicationModel.Store.dll
    2013-08-15 22:43:02 124928 ----a-w- C:\Windows\SysWow64\Windows.ApplicationModel.Store.TestingFramework.dll
    2013-08-15 22:42:52 76800 ----a-w- C:\Windows\SysWow64\setupcln.dll
    2013-08-15 22:42:47 91648 ----a-w- C:\Windows\SysWow64\sppc.dll
    2013-08-10 05:21:51 448512 ----a-w- C:\Windows\System32\SettingSync.dll
    2013-08-10 05:21:51 128512 ----a-w- C:\Windows\System32\SettingSyncInfo.dll
    2013-08-10 03:58:51 356352 ----a-w- C:\Windows\SysWow64\SettingSync.dll
    2013-08-07 05:15:02 144896 ----a-w- C:\Windows\System32\tssdisai.dll
    .
    ============= FINISH: 10:16:52.48 ===============



    ------------------------

    ATTACH.txt LOG:

    .
    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT
    .
    DDS (Ver_2012-11-20.01)
    .
    Microsoft Windows 8
    Boot Device: \Device\HarddiskVolume1
    Install Date: 8/26/2013 2:17:00 PM
    System Uptime: 11/3/2013 9:41:46 AM (1 hours ago)
    .
    Motherboard: Dell Inc. | | 0KWVT8
    Processor: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz | CPU 1 | 3401/100mhz
    .
    ==== Disk Partitions =========================
    .
    C: is FIXED (NTFS) - 919 GiB total, 653.888 GiB free.
    D: is CDROM ()
    E: is Removable
    F: is Removable
    G: is Removable
    H: is Removable
    I: is FIXED (NTFS) - 1863 GiB total, 0.012 GiB free.
    J: is CDROM ()
    K: is FIXED (NTFS) - 3726 GiB total, 166.306 GiB free.
    L: is FIXED (NTFS) - 2048 GiB total, 554.968 GiB free.
    Y: is FIXED (NTFS) - 0 GiB total, 0.201 GiB free.
    .
    ==== Disabled Device Manager Items =============
    .
    ==== System Restore Points ===================
    .
    RP14: 10/18/2013 5:17:06 PM - Installed CrashPlan
    RP15: 10/27/2013 3:04:32 AM - Scheduled Checkpoint
    RP16: 11/3/2013 3:08:39 AM - Scheduled Checkpoint
    .
    ==== Installed Programs ======================
    .
    µTorrent
    Adobe AIR
    Airfoil
    Amazon Cloud Player
    Amazon Music Importer
    AMD Accelerated Video Transcoding
    AMD APP SDK Runtime
    AMD Catalyst Install Manager
    Apple Software Update
    Bonjour
    Canon IJ Network Scan Utility
    Canon IJ Network Tool
    Canon MX870 series MP Drivers
    Catalyst Control Center
    Catalyst Control Center - Branding
    Catalyst Control Center InstallProxy
    Catalyst Control Center Localization All
    ccc-utility64
    CCC Help Chinese Standard
    CCC Help Chinese Traditional
    CCC Help Czech
    CCC Help Danish
    CCC Help Dutch
    CCC Help English
    CCC Help Finnish
    CCC Help French
    CCC Help German
    CCC Help Greek
    CCC Help Hungarian
    CCC Help Italian
    CCC Help Japanese
    CCC Help Korean
    CCC Help Norwegian
    CCC Help Polish
    CCC Help Portuguese
    CCC Help Russian
    CCC Help Spanish
    CCC Help Swedish
    CCC Help Thai
    CCC Help Turkish
    CCleaner
    CDBurnerXP
    CrashPlan
    CyberLink LabelPrint 2.5
    CyberLink Media Suite 10
    CyberLink Media Suite Essentials
    CyberLink Power2Go 8
    CyberLink PowerDirector 10
    CyberLink PowerDVD 10
    D3DX10
    dBpoweramp Batch Ripper
    dBpoweramp CD Writer
    dBpoweramp CD Writer Limited User Burning Service
    dBpoweramp DSP Effects
    dBpoweramp Music Converter
    Dell Backup and Recovery
    Dell Backup and Recovery - Support Software
    Dell Digital Delivery
    Dell System Detect
    Dell System Detect Bootstrapper
    Dell WLAN and Bluetooth Client Installation
    Dropbox
    DSC/AA Factory Installer
    ESET Online Scanner v3
    Gmail Backup
    Google Chrome
    Google Update Helper
    GSmartControl
    Hard Disk Low Level Format Tool 4.25
    HitmanPro 3.7
    HP MediaSmart Server 3.0 (x64)
    iCloud
    Intel(R) Manageability Engine Firmware Recovery Agent
    Intel(R) Management Engine Components
    Intel(R) Rapid Storage Technology
    Intel® Trusted Connect Service Client
    Kernel Outlook PST Viewer ver 11.05.01
    Malwarebytes Anti-Malware version 1.75.0.1300
    Microsoft Application Error Reporting
    Microsoft Office
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office Excel MUI (English) 2007
    Microsoft Office Office 64-bit Components 2007
    Microsoft Office on Demand Browser Add-ons
    Microsoft Office Outlook MUI (English) 2007
    Microsoft Office PowerPoint MUI (English) 2007
    Microsoft Office Proof (English) 2007
    Microsoft Office Proof (French) 2007
    Microsoft Office Proof (Spanish) 2007
    Microsoft Office Proofing (English) 2007
    Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
    Microsoft Office Publisher MUI (English) 2007
    Microsoft Office Shared 64-bit MUI (English) 2007
    Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
    Microsoft Office Shared MUI (English) 2007
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    Microsoft Office Small Business 2007
    Microsoft Office Word MUI (English) 2007
    Microsoft Silverlight
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Movie Maker
    Mozilla Maintenance Service
    Mozilla Thunderbird 24.0 (x86 en-US)
    MSVCRT
    MSVCRT110
    MSVCRT110_amd64
    My Dell
    Photo Common
    Photo Gallery
    Qualcomm Atheros Bluetooth Suite (64)
    Realtek High Definition Audio Driver
    Realtek USB 2.0 Card Reader
    SeaTools for Windows
    Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2597973) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2687309) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2760411) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2760585) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2760591) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2827326) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2827329) 32-Bit Edition
    Security Update for Microsoft Office Excel 2007 (KB2827324) 32-Bit Edition
    Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
    Security Update for Microsoft Office Outlook 2007 (KB2825999) 32-Bit Edition
    Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
    Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
    Security Update for Microsoft Office Publisher 2007 (KB2597971) 32-Bit Edition
    Security Update for Microsoft Office Word 2007 (KB2827330) 32-Bit Edition
    Shared C Run-time for x64
    Skype™ 6.7
    Slice Audio File Splitter
    Snagit 11
    Spotify
    Start Menu 8
    Update for 2007 Microsoft Office System (KB967642)
    Update for Microsoft Office 2007 Help for Common Features (KB963673)
    Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
    Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
    Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
    Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
    Update for Microsoft Office Excel 2007 Help (KB963678)
    Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
    Update for Microsoft Office Outlook 2007 Help (KB963677)
    Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2827325) 32-Bit Edition
    Update for Microsoft Office Powerpoint 2007 Help (KB963669)
    Update for Microsoft Office Publisher 2007 Help (KB963667)
    Update for Microsoft Office Script Editor Help (KB963671)
    Update for Microsoft Office Word 2007 Help (KB963665)
    WavePad Sound Editor
    Winamp
    Winamp Detector Plug-in
    Windows Home Server Connector
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live Installer
    Windows Live Photo Common
    Windows Live PIMT Platform
    Windows Live SOXE
    Windows Live SOXE Definitions
    Windows Live UX Platform
    Windows Live UX Platform Language Pack
    .
    ==== Event Viewer Messages From Past Week ========
    .
    11/3/2013 9:42:06 AM, Error: Microsoft-Windows-Ntfs [98] - Volume I: (\Device\HarddiskVolume9) needs to be taken offline to perform a Full Chkdsk. Please run "CHKDSK /F" locally via the command line, or run "REPAIR-VOLUME <drive:>" locally or remotely via PowerShell.
    11/3/2013 9:41:32 AM, Error: disk [11] - The driver detected a controller error on \Device\Harddisk7\DR7.
    11/3/2013 9:41:32 AM, Error: disk [11] - The driver detected a controller error on \Device\Harddisk6\DR6.
    11/3/2013 9:41:32 AM, Error: disk [11] - The driver detected a controller error on \Device\Harddisk5\DR5.
    11/3/2013 9:41:32 AM, Error: disk [11] - The driver detected a controller error on \Device\Harddisk4\DR4.
    11/3/2013 9:39:19 AM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID {7022A3B3-D004-4F52-AF11-E9E987FEE25F} and APPID {ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D} to the user Dell8700\bob SID (S-1-5-21-2209406391-1415407880-3894088312-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
    11/3/2013 9:35:05 AM, Error: Service Control Manager [7031] - The Windows Defender Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
    11/3/2013 10:00:02 AM, Error: Ntfs [137] - The default transaction resource manager on volume I: encountered a non-retryable error and could not start. The data contains the error code.
    11/2/2013 2:24:25 PM, Error: Microsoft-Windows-Ntfs [98] - Volume I: (\Device\HarddiskVolume20) needs to be taken offline to perform a Full Chkdsk. Please run "CHKDSK /F" locally via the command line, or run "REPAIR-VOLUME <drive:>" locally or remotely via PowerShell.
    11/1/2013 10:28:57 PM, Error: Microsoft-Windows-Ntfs [98] - Volume I: (\Device\HarddiskVolume19) needs to be taken offline to perform a Full Chkdsk. Please run "CHKDSK /F" locally via the command line, or run "REPAIR-VOLUME <drive:>" locally or remotely via PowerShell.
    10/27/2013 8:59:24 PM, Error: disk [11] - The driver detected a controller error on \Device\Harddisk3\DR3.
    10/27/2013 8:59:24 PM, Error: disk [11] - The driver detected a controller error on \Device\Harddisk2\DR2.
    10/27/2013 8:59:24 PM, Error: disk [11] - The driver detected a controller error on \Device\Harddisk1\DR1.
    .
    ==== End Of File ===========================


    --------------------------------------------------------------------

    GMER LOG:


    .
    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT
    .
    DDS (Ver_2012-11-20.01)
    .
    Microsoft Windows 8
    Boot Device: \Device\HarddiskVolume1
    Install Date: 8/26/2013 2:17:00 PM
    System Uptime: 11/3/2013 9:41:46 AM (1 hours ago)
    .
    Motherboard: Dell Inc. | | 0KWVT8
    Processor: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz | CPU 1 | 3401/100mhz
    .
    ==== Disk Partitions =========================
    .
    C: is FIXED (NTFS) - 919 GiB total, 653.888 GiB free.
    D: is CDROM ()
    E: is Removable
    F: is Removable
    G: is Removable
    H: is Removable
    I: is FIXED (NTFS) - 1863 GiB total, 0.012 GiB free.
    J: is CDROM ()
    K: is FIXED (NTFS) - 3726 GiB total, 166.306 GiB free.
    L: is FIXED (NTFS) - 2048 GiB total, 554.968 GiB free.
    Y: is FIXED (NTFS) - 0 GiB total, 0.201 GiB free.
    .
    ==== Disabled Device Manager Items =============
    .
    ==== System Restore Points ===================
    .
    RP14: 10/18/2013 5:17:06 PM - Installed CrashPlan
    RP15: 10/27/2013 3:04:32 AM - Scheduled Checkpoint
    RP16: 11/3/2013 3:08:39 AM - Scheduled Checkpoint
    .
    ==== Installed Programs ======================
    .
    µTorrent
    Adobe AIR
    Airfoil
    Amazon Cloud Player
    Amazon Music Importer
    AMD Accelerated Video Transcoding
    AMD APP SDK Runtime
    AMD Catalyst Install Manager
    Apple Software Update
    Bonjour
    Canon IJ Network Scan Utility
    Canon IJ Network Tool
    Canon MX870 series MP Drivers
    Catalyst Control Center
    Catalyst Control Center - Branding
    Catalyst Control Center InstallProxy
    Catalyst Control Center Localization All
    ccc-utility64
    CCC Help Chinese Standard
    CCC Help Chinese Traditional
    CCC Help Czech
    CCC Help Danish
    CCC Help Dutch
    CCC Help English
    CCC Help Finnish
    CCC Help French
    CCC Help German
    CCC Help Greek
    CCC Help Hungarian
    CCC Help Italian
    CCC Help Japanese
    CCC Help Korean
    CCC Help Norwegian
    CCC Help Polish
    CCC Help Portuguese
    CCC Help Russian
    CCC Help Spanish
    CCC Help Swedish
    CCC Help Thai
    CCC Help Turkish
    CCleaner
    CDBurnerXP
    CrashPlan
    CyberLink LabelPrint 2.5
    CyberLink Media Suite 10
    CyberLink Media Suite Essentials
    CyberLink Power2Go 8
    CyberLink PowerDirector 10
    CyberLink PowerDVD 10
    D3DX10
    dBpoweramp Batch Ripper
    dBpoweramp CD Writer
    dBpoweramp CD Writer Limited User Burning Service
    dBpoweramp DSP Effects
    dBpoweramp Music Converter
    Dell Backup and Recovery
    Dell Backup and Recovery - Support Software
    Dell Digital Delivery
    Dell System Detect
    Dell System Detect Bootstrapper
    Dell WLAN and Bluetooth Client Installation
    Dropbox
    DSC/AA Factory Installer
    ESET Online Scanner v3
    Gmail Backup
    Google Chrome
    Google Update Helper
    GSmartControl
    Hard Disk Low Level Format Tool 4.25
    HitmanPro 3.7
    HP MediaSmart Server 3.0 (x64)
    iCloud
    Intel(R) Manageability Engine Firmware Recovery Agent
    Intel(R) Management Engine Components
    Intel(R) Rapid Storage Technology
    Intel® Trusted Connect Service Client
    Kernel Outlook PST Viewer ver 11.05.01
    Malwarebytes Anti-Malware version 1.75.0.1300
    Microsoft Application Error Reporting
    Microsoft Office
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office Excel MUI (English) 2007
    Microsoft Office Office 64-bit Components 2007
    Microsoft Office on Demand Browser Add-ons
    Microsoft Office Outlook MUI (English) 2007
    Microsoft Office PowerPoint MUI (English) 2007
    Microsoft Office Proof (English) 2007
    Microsoft Office Proof (French) 2007
    Microsoft Office Proof (Spanish) 2007
    Microsoft Office Proofing (English) 2007
    Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
    Microsoft Office Publisher MUI (English) 2007
    Microsoft Office Shared 64-bit MUI (English) 2007
    Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
    Microsoft Office Shared MUI (English) 2007
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    Microsoft Office Small Business 2007
    Microsoft Office Word MUI (English) 2007
    Microsoft Silverlight
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Movie Maker
    Mozilla Maintenance Service
    Mozilla Thunderbird 24.0 (x86 en-US)
    MSVCRT
    MSVCRT110
    MSVCRT110_amd64
    My Dell
    Photo Common
    Photo Gallery
    Qualcomm Atheros Bluetooth Suite (64)
    Realtek High Definition Audio Driver
    Realtek USB 2.0 Card Reader
    SeaTools for Windows
    Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2597973) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2687309) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2760411) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2760585) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2760591) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2827326) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2827329) 32-Bit Edition
    Security Update for Microsoft Office Excel 2007 (KB2827324) 32-Bit Edition
    Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
    Security Update for Microsoft Office Outlook 2007 (KB2825999) 32-Bit Edition
    Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
    Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
    Security Update for Microsoft Office Publisher 2007 (KB2597971) 32-Bit Edition
    Security Update for Microsoft Office Word 2007 (KB2827330) 32-Bit Edition
    Shared C Run-time for x64
    Skype™ 6.7
    Slice Audio File Splitter
    Snagit 11
    Spotify
    Start Menu 8
    Update for 2007 Microsoft Office System (KB967642)
    Update for Microsoft Office 2007 Help for Common Features (KB963673)
    Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
    Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
    Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
    Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
    Update for Microsoft Office Excel 2007 Help (KB963678)
    Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
    Update for Microsoft Office Outlook 2007 Help (KB963677)
    Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2827325) 32-Bit Edition
    Update for Microsoft Office Powerpoint 2007 Help (KB963669)
    Update for Microsoft Office Publisher 2007 Help (KB963667)
    Update for Microsoft Office Script Editor Help (KB963671)
    Update for Microsoft Office Word 2007 Help (KB963665)
    WavePad Sound Editor
    Winamp
    Winamp Detector Plug-in
    Windows Home Server Connector
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live Installer
    Windows Live Photo Common
    Windows Live PIMT Platform
    Windows Live SOXE
    Windows Live SOXE Definitions
    Windows Live UX Platform
    Windows Live UX Platform Language Pack
    .
    ==== Event Viewer Messages From Past Week ========
    .
    11/3/2013 9:42:06 AM, Error: Microsoft-Windows-Ntfs [98] - Volume I: (\Device\HarddiskVolume9) needs to be taken offline to perform a Full Chkdsk. Please run "CHKDSK /F" locally via the command line, or run "REPAIR-VOLUME <drive:>" locally or remotely via PowerShell.
    11/3/2013 9:41:32 AM, Error: disk [11] - The driver detected a controller error on \Device\Harddisk7\DR7.
    11/3/2013 9:41:32 AM, Error: disk [11] - The driver detected a controller error on \Device\Harddisk6\DR6.
    11/3/2013 9:41:32 AM, Error: disk [11] - The driver detected a controller error on \Device\Harddisk5\DR5.
    11/3/2013 9:41:32 AM, Error: disk [11] - The driver detected a controller error on \Device\Harddisk4\DR4.
    11/3/2013 9:39:19 AM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID {7022A3B3-D004-4F52-AF11-E9E987FEE25F} and APPID {ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D} to the user Dell8700\bob SID (S-1-5-21-2209406391-1415407880-3894088312-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
    11/3/2013 9:35:05 AM, Error: Service Control Manager [7031] - The Windows Defender Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
    11/3/2013 10:00:02 AM, Error: Ntfs [137] - The default transaction resource manager on volume I: encountered a non-retryable error and could not start. The data contains the error code.
    11/2/2013 2:24:25 PM, Error: Microsoft-Windows-Ntfs [98] - Volume I: (\Device\HarddiskVolume20) needs to be taken offline to perform a Full Chkdsk. Please run "CHKDSK /F" locally via the command line, or run "REPAIR-VOLUME <drive:>" locally or remotely via PowerShell.
    11/1/2013 10:28:57 PM, Error: Microsoft-Windows-Ntfs [98] - Volume I: (\Device\HarddiskVolume19) needs to be taken offline to perform a Full Chkdsk. Please run "CHKDSK /F" locally via the command line, or run "REPAIR-VOLUME <drive:>" locally or remotely via PowerShell.
    10/27/2013 8:59:24 PM, Error: disk [11] - The driver detected a controller error on \Device\Harddisk3\DR3.
    10/27/2013 8:59:24 PM, Error: disk [11] - The driver detected a controller error on \Device\Harddisk2\DR2.
    10/27/2013 8:59:24 PM, Error: disk [11] - The driver detected a controller error on \Device\Harddisk1\DR1.
    .
    ==== End Of File ===========================

    -----------------------
     
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