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Windows 8 Running very slow.

Discussion in 'Windows 8' started by 6006, Jul 27, 2013.

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  1. 6006

    6006 Thread Starter

    Joined:
    Aug 15, 2010
    Messages:
    36
    Hello,
    I have a desktop about 3 months old with windows 8 operating system. After a while it runs very slow.


    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 8, 64 bit
    Processor: Intel(R) Core(TM) i3-3220 CPU @ 3.30GHz, Intel64 Family 6 Model 58 Stepping 9
    Processor Count: 4
    RAM: 6015 Mb
    Graphics Card: Intel(R) HD Graphics, -1984 Mb
    Hard Drives: C: Total - 945998 MB, Free - 855030 MB;
    Motherboard: Dell Inc., 0XR1GT
    Antivirus: Kaspersky Internet Security, Updated and Enabled
     
  2. Mark1956

    Mark1956

    Joined:
    May 7, 2011
    Messages:
    14,142
    Is it slow with everything or just internet use?

    You could try uninstalling Kaspersky and using the built in Anti Virus 'Defender' which is quite adequate protection and will use less system resources.
     
  3. 6006

    6006 Thread Starter

    Joined:
    Aug 15, 2010
    Messages:
    36
    Hi,
    I am on the machine 6-8 hrs a day, it takes a while but eventually everything seems to run slow. I had the machine about 5 months and the first few months it ran fine. I subscribe to Kaspersky and it was always on the machine.
     
  4. Mark1956

    Mark1956

    Joined:
    May 7, 2011
    Messages:
    14,142
    In your first post you said the PC was only 3 months old, in the post above that has changed to 5 months. Anyway, I think we should run a few scans to see what might be going wrong.

    I suggested removing Kaspersky just to see what happened and to eliminate it as a possible cause.

    Please run these four scans and post all six of the logs requested:


    SCAN 1
    Please download Farbar Recovery Scan Tool and save it to your desktop. Do not get tempted to download Regclean Pro.

    Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

    • Double-click to run it. When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
    • The first time the tool is run, it makes another log (Addition.txt). Please also copy and paste that into your reply.



    SCAN 2
    Click on this link to download : ADWCleaner and save it to your desktop.

    NOTE: If using Internet Explorer and you get an alert that stops the program downloading click on Tools > Smartscreen Filter > Turn off Smartscreen Filter then click on OK in the box that opens. Then click on the link again.

    Close your browser and click on this icon on your desktop: [​IMG]

    You will then see the screen below, click on the Delete button (as indicated), accept any prompts that appear and allow it to reboot the PC. When the PC has rebooted you will be presented with the report, copy & paste it into your next post. If the log does not appear you should find it on your C: drive, using Windows Explorer, as ADWCleaner[S1].

    [​IMG]



    SCAN 3
    Download RogueKiller (by tigzy) and save direct to your Desktop.
    On the web page select the 32bit or 64bit button to match the bit rate of your version of Windows.

    • Quit all running programs.
    • Start RogueKiller.exe by double clicking on the icon.
    • Wait until Prescan has finished.
    • Ensure all boxes are ticked under "Report" tab.
    • Click on Scan.
    • Click on Report when complete. Copy/paste the contents of the report and paste into your next reply.
    • NOTE: DO NOT attempt to remove anything that the scan detects.

    [​IMG]


    SCAN 4
    Please download RKill
    There are three buttons to choose from with different names on, select the first one and save it to your desktop.


    • Double-click on the Rkill desktop icon to run the tool.
    • If using Vista or Windows 7, right-click on it and Run As Administrator.
    • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
    • A log pops up at the end of the run. This log file is located at C:\rkill.log. Please post this in your next reply.
    • If you do not see the black box flash on the screen delete the icon from the desktop and go back to the link for the download, select the next button and try to run the tool again, continue to repeat this process using the remaining buttons until the tool runs. You will find further links if you scroll down the page with other names, try them one at a time.
    • If the tool does not run from any of the links provided, please let me know.

    DO NOT reboot, run Malwarebytes, let it update and run a full scan. Select everything it finds for deletion and post the resulting log. If it finds nothing, post that log instead.

    You can download Malwarebytes from here if you do not have it: Malwarebytes
     
  5. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    23,086
    I agree with my colleague Mark1956.

    It may have been on the computer all the time you have had it, but it has a reputation on 8 for causing problems

    http://forum.kaspersky.com/index.php?showtopic=258277
     
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