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Windows 8 touchpad gestures are not working. Tried everything I could think of!

Discussion in 'Windows 8' started by _David, Jan 22, 2013.

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  1. _David

    _David Thread Starter

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    Laptop: Toshiba Satellite C655D-S5518
    OS: Windows 8 Pro (clean install)

    I recently purchased and updated to Windows 8 Pro. The touchpad works just fine but noticed gestures are not working. I did a Windows update, gestures still do not work. Weird how it's providing an older driver but I still tried it.

    I then went to Synaptics website and downloaded and installed the lastest Windows 8 driver. I'm still not getting any gestures.

    Under mouse settings in the control panel, my only options to configure buttons are left/right. No gesture settings. Other screenshots of this window I have seen have all kinds of gesture options.

    Anyone have any suggestions to get gestures working for my laptop? Simple scrolling gesture would be nice!

    If any other info is needed that I didn't already explain, please ask. Thanks!



    [​IMG]
     
  2. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    I do NOT know why they are not working specifically but I do not think you have installed the correct software
    I know there is not the driver readily listed at Toshiba as I have checked myself
    This MAY help
    you will see that the image they provide does not compare with yours
    http://www.csd.toshiba.com/cgi-bin/...inDetail.jsp?pf=true&soid=3368363#Application and Driver Installer


    on that link please see
    http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/bulletinDetail.jsp?pf=true&soid=3368363#Clickpad Gesture Control
     
  3. _David

    _David Thread Starter

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    The driver on Toshiba is dated a year or so ago April 2011. I have tried using each of those. I still only get left/right button config. No gestures settings. Any other suggestions?


    Jelly Bean 4.2.1 (JellyB-TSM) / Apex Pro / BreezeHD theme


    [​IMG]
     
  4. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    I am a little unsure what you are pointing out to me
    The point I am making is if you have looked at the link I sent is that you DO NOT appear to have the correct screen, as shown on the link.
    Therefore we may presume for the time being that the driver is to blame
    Have you used the NEW facility on 8 for DRIVER updates automatically found with Windows updates etc either from Microsoft or from the manufacturer - that may be worthwhile

    You do not of course have to opt for download and install automatically, you can choose one of the others.
    Do you know how to configure this please.

    Additionally have you tried the Toshiba utility recommended for after the install of 8 to facilitate the updating of drivers etc as necessary.

    Please do not bother quoting back to me my whole post, only any part you wish to highlight to me
     
  5. _David

    _David Thread Starter

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    Yes I have tried the driver Windows Update provides, however the driver is older than the ones off Toshiba and Synaptics. Every driver I've tried doesn't give me any options to configure gestures like in the screen shots in the link you provided. I'm asking if there is anything I'm missing or not trying? I'm out of ideas. :(

    And sorry for quoting whole post, I use Tapatalk on my Android phone and I can only quote the whole post without doing extensive editing.


    Jelly Bean 4.2.1 (JellyB-TSM) / Apex Pro / BreezeHD theme


    [​IMG]
     
  6. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Re the quote not a problem.
    Just did not know from your other reply if you had seen all the links or thought I was just directing you to a driver update

    This
    http://answers.microsoft.com/en-us/...gestures/00ff48d1-c7e0-4d55-a330-1717bc0c9189

    if it is NOT you, may provide an answer. If it is you perhaps the suggestion to contact Toshiba support may help
    Although exactly what help you will get from there I am not sure

    Have you tried this one
    http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/downloadDetail.jsp?pf=true&soid=3477460

    Other than that I am sorry I have no other suggestions for you
    NOTE I do appreciate that your model is not listed, but I doubt if it is any different and I certainly consider it worth a try
     
  7. _David

    _David Thread Starter

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    I will try that beta driver. Thanks.


    Jelly Bean 4.2.1 (JellyB-TSM) / Apex Pro / BreezeHD theme


    [​IMG]
     
  8. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    You are welcome I found it on the toshiba forums, hope it works please let us know
     
  9. _David

    _David Thread Starter

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    Same results with this beta driver. This is so stressful. =\ I cant even get a simple scroll gesture. :(

    [​IMG]
     
  10. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Well I realise, that you will most likely have seen this as well, but on the device manager - synaptics properties we have touchpad compatible on your last and touch pad on your first.
    HOWEVER then on both screenshots we have standard pointing device
    Whereas we need
    Figure 2: TouchPad Properties page
    [​IMG]

    albeit that is a different toshiba - but that is why you have the problem - that all said, - as I commented I am sure you have also seen it
    In device manager what is on the HID Human Interface Device entry

    Also from desktop press windows key - although there is no box to type in - trust me- it does work - simply start tpying
    "mouse" without the " on the screen that opens
    click the settings - option for the search
    then click mouse in the results that appear
    NOW
    Figure 4: Mouse Properties
    [​IMG]

    on yours is there the drop arrow for devices

    I did provide it before - but in case you missed it I still suggest you run this it was inside another link before
    http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/bulletin.jsp?ct=SB&soid=3520171&ref=EV
     
  11. _David

    _David Thread Starter

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  12. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Thks if you send me any more pls send them as screenshots, rather than a link which I then have to open it may seem very minor, but the amount of posts I deal with, it is far easier for me to simply look at a screenshot, whilst of course still being able to easily read the posts

    What is on the other device listed
    and
    have you tried the link I ent it is very strongly recommended on Toshiba and is shown as being compliant with your computer
     
  13. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    David
    How did you go on please
    Any progress with that - after installing 8 - recommendations from Toshiba link I sent
     
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