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Windows 8 Wifi trouble

Discussion in 'Windows 8' started by johnf92, Jan 13, 2013.

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  1. johnf92

    johnf92 Thread Starter

    Joined:
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    Recently bought a new laptop, a HP G6 2212SA and it came with windows 8 already installed
    My problem is the internet can connect sometimes but usually never , i am posting this on my old laptop which has no issues with the internet it runs windows 7 I have posted the ipconfig below if anyone can help please?

    Microsoft Windows [Version 6.2.9200]
    (c) 2012 Microsoft Corporation. All rights reserved.
    C:\Windows\system32>ipconfig/all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : JohnsPC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    Wireless LAN adapter Local Area Connection* 11:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
    Physical Address. . . . . . . . . : 12-68-9D-BE-A6-11
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Ethernet adapter Ethernet:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address. . . . . . . . . : 84-34-97-7B-97-F3
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Wireless LAN adapter WiFi:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Qualcomm Atheros AR9485 802.11b/g/n WiFi
    Adapter
    Physical Address. . . . . . . . . : 20-68-9D-BE-A6-11
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::d4d7:1168:7ba2:9000%13(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.1(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 13 January 2013 19:43:21
    Lease Expires . . . . . . . . . . : 13 January 2013 21:09:25
    Default Gateway . . . . . . . . . : 192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DHCPv6 IAID . . . . . . . . . . . : 203450525
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-83-4D-B2-84-34-97-7B-97-F3
    DNS Servers . . . . . . . . . . . : 192.168.1.254
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Tunnel adapter isatap.{5F0E46A5-4D38-4183-83FE-9EF4AD71F0E3}:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 12:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Teredo Tunneling Pseudo-Interface:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:8fe:d20c:a9d5:fd95(Prefe
    rred)
    Link-local IPv6 Address . . . . . : fe80::8fe:d20c:a9d5:fd95%17(Preferred)
    Default Gateway . . . . . . . . . : ::
    DHCPv6 IAID . . . . . . . . . . . : 603979776
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-83-4D-B2-84-34-97-7B-97-F3
    NetBIOS over Tcpip. . . . . . . . : Disabled
     
  2. TerryNet

    TerryNet Moderator

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    First Name:
    Terry
    Try a dynamic connection for the ethernet and make sure the cable is not defective.
     
  3. johnf92

    johnf92 Thread Starter

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    Jan 13, 2013
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    I am using a dynamic connection, Dont know what else to do
     
  4. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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  5. johnf92

    johnf92 Thread Starter

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    I tried the driver still not working
     
  6. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    [QUOTE]What modem/router please
    Have you checked for driver update on the AR9485

    [/QUOTE]
     
  7. johnf92

    johnf92 Thread Starter

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    My Router is with eircom and is ZyXEL P660
     
  8. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    While I have a look and you may think it sounds - WHY would that work
    TRY setting channel 11
     
  9. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Further to the above that network adapter supports both 5Ghz and 2.4Ghz however the Zyzel supports only 2.4

    2.4 is more open to interference than 5 from microwaves - bluetooth - etc
    A 5 GHz network has a lower chance of picking up interference because most wireless devices such as Bluetooth devices, cordless phones, microwave ovens, and computers use the 2.4 GHz frequency

    As you cannot use the 5Ghz as the router is only 2.4
    http://www.zyxel.com/uk/en/products_services/p_660hw_series.shtml?t=p

    change the channel as I said
    you will of course find the instructions for that if you need them on the link I have sent - basically you log on to the router which you should be able to do, even although you are having problems with the connection to the net, and then follow the guide if you need it.
     
  10. johnf92

    johnf92 Thread Starter

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    I have changed the channel to 11 but still struggling to connect
    weird thing is it shows im connected to the internet but when i try to go on to websites it wont let me and it says im not connected but right now im downloading a game of steam even though i cant go on websites?
     
  11. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    When you changed to 11 on router - you must reboot computer - usually YOU have to re-configure wireless adapter - not always but frequently

    Sounds silly but have you checked which service you are trying to connect to - it is not by any chance finding an unsecure network is it and you are trying to connect to that
     
  12. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    I am signing off - I am in the UK it is 0100
    To save me lots of typing I suggest the following
    cmd prompt
    ping and type the IP for google - or yahoo
    see if it returns 4 sent 4 received no errors
    then try
    ping google.com
    see if that returns OK

    Are you with the AV that came on the HP or have you replaced it
    If by chance it is AVG or you have replaced it with AVG do not allow the Tune Up utllities of AVG to run - you will have many more problems.

    Then depending on ping and the results of my last on 11
    work your way through this PLEASE
    http://windows.microsoft.com/en-US/windows-8/fix-network-adapter-problems


    goodnight
     
  13. johnf92

    johnf92 Thread Starter

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    Thank you for your help I returned the computer to PC world today to be told hp laptops seem to having a problem with windows 8 because they have got lot of returns I say no as I am replying to your of my new hp g6 laptop I got from a different store and works perfect thank you for trying to help me out so much
     
  14. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    So is that windows 8 as well

    My advice would have been buy an hp laptop with windows 7 installed
    You would then be eligible for a windows 8 upgrade for just £14.99 from Microsoft, to install when and if you had gained more knowledge of what the general concensus of opinion is on 8.
    You would have had to register and download the upgrade from Microsoft by February, but you do not have to install then.

    The reason I say that is that the upgrade to 8 is easier than the change back to seven if you decvide you do not like 8
    I appreciate it is all probably too late now
    If you wish any further details please just ask below is the link for the upgrade offer
    http://www.windowsupgradeoffer.com/en-GB

    Additionally the one you have bought with 8 will have UEFI - in place of the traditional BIOS that is the (Unified Extensible Firmware Interface) and if you wish to know more about the implications of that - again just ask
     
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