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Windows 98 hangs during Restart

Discussion in 'Earlier Versions of Windows' started by saunderr, Jan 18, 2002.

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  1. saunderr

    saunderr Thread Starter

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    I have Windows 98 installed on a Pent. II 266MHz w/MMX,64MB/512K Cache/6.4GB HD. (I know, it's time to upgrade!). The problem:
    When I need to do a restart (after installing software/hardware, changing settings etc.) the system shuts down, starts booting, but hangs after the full screen windows logo comes up. The only way out is to power-off.
    The system seems to run normally after a cold start (I do have a lot of problems with my CD burner software, but that's another story).

    I appreciate any ideas to solve this problem.
    Thanks!
     
  2. Rollin' Rog

    Rollin' Rog

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    Does the hang only occur after installations, etc, or with any restart?

    You are not obligated to do a "warm" restart in those instances. If you can get the system to completely shutdown and then manually power back up -- it will accomplish the same purpose.

    Typically behind the "logo" screen the autoexec.bat or windows registry is loading, you can press esc and see if anything on the screen gives a clue to what's hanging. Some AVs run scans from the autoexec.bat file, for example. But most likely an IRQ conflict is occuring, perhaps involving network or sound card devices.
     
  3. saunderr

    saunderr Thread Starter

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    The hang occurs with any restart, whether I install/uninstall/or just do nothing.
    My device manager indicates a conflict (!) with the Mpact Media Processer (under Multimedia devices). Could that be the problem, and if so how do I fix it?
    Thanks for the help.
     
  4. Rollin' Rog

    Rollin' Rog

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    Looks like a DVD device. Did you install it yourself, or did it come pre configured.

    I'm not much of a hardware person, but yes it could cause the hang. You might try removing and reinstalling the drivers, assuming you have them.

    A general troubleshooter here...

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;q296060

    You can try disabling it in its Device Manager>Properties>settings page and see if that resolves the hang. You should probably do a cold shutdown and then restart.
     
  5. saunderr

    saunderr Thread Starter

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    As it turns out, there were no conflicts, I mis-read the device manager info.
    The reason I want to do a restart is because I want to uncheck "DMA" setting for a CD-RW drive. Of course I get a message that says I need to restart for the change to take affect. Since I can't do that, I shutdown and power up again. But when I check the setting again, the DMA setting is checked again.
    Thanks again and sorry I misled you about the IRQ conflict. Back to square one!
     
  6. Rollin' Rog

    Rollin' Rog

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    It really shouldn't matter whether you warm restart or cold shutdown, the box should generally remain unchecked. There may be BIOS or motherboard issues here I don't understand. The hangs on restarting are probably the most serious issue and we could do some "cleanboot" troubleshooting to see if we can isolate the problem there.

    As for the DMA staying checked, I found a similar thread in google>groups. The poster's answer was to edit the registry directly.

    see "re cant uncheck dma..." in the following list:

    http://groups.google.com/groups?q=uncheck+dma+site:microsoft.com&hl=en&sa=N&tab=wg

    solution near the bottom of the thread.


    You can try running regedit and enter:

    DMACurrentlyUsed

    in the Edit>Find field; when getting "hits", press f3 to continue searching. Look for one associated with the device you want to modify, then right click on the entry in the right hand pane and modify the value to 0. Try a cold shutdown and startup afterwards.

    Also here is a troubleshooter for Win98 shutdown problems. The techniques and sometimes the "fixes" are the same.

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;q202633
     
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