Windows 98 Illegal operation

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Madstad G53

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Joined
Jan 5, 2006
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1
May I ask for someone's kind assistance please. My daughter's laptop runs Windows 98. At the moment she is getting no icons appear on her desktop at all when she tries to log on. A message appears on screen saying "This program has performed an illegal operation and will be shut down. If the problem persists contact the program vendor."
Selecting the Details of the error message gives the following further information:-

Explorer caused an invalid page fault in module SHELL32.DLL at 0167:66869ad4.
Registers:
EAX=004359dO CS+167 EIP=66869ad4 EFLGS=00010246
EBX=00006cZe SS=016f ESP=0059deac EBP=0059dec4
ECX=00435d45 DS=016f ESI=00435d3d FS=2f47
EDX=00004f43 ES=016f EDI=0043ac88 GS=2ece
Bytes at CS:EIP:
66 8b 17 66 83 27 00 66 89 55 08 e8 6e 36 fa ff
Stack dump:
004359d0 00435d45 00433b4c
00000004 0059df04 00000000
0059dee4
bfb86e90 004359c8 00435d3d
00433b4c 0043ac88 0059df04
8299032c
0059df18 bfb86fb5

We are stumped as to what to do but hopefully someone can point me in the right direction.
Thank you.
 

awalker0878

Removed by request
Joined
Dec 16, 2005
Messages
407
Madstad G53 said:
May I ask for someone's kind assistance please. My daughter's laptop runs Windows 98. At the moment she is getting no icons appear on her desktop at all when she tries to log on. A message appears on screen saying "This program has performed an illegal operation and will be shut down. If the problem persists contact the program vendor."
Selecting the Details of the error message gives the following further information:-

Explorer caused an invalid page fault in module SHELL32.DLL at 0167:66869ad4.
Registers:
EAX=004359dO CS+167 EIP=66869ad4 EFLGS=00010246
EBX=00006cZe SS=016f ESP=0059deac EBP=0059dec4
ECX=00435d45 DS=016f ESI=00435d3d FS=2f47
EDX=00004f43 ES=016f EDI=0043ac88 GS=2ece
Bytes at CS:EIP:
66 8b 17 66 83 27 00 66 89 55 08 e8 6e 36 fa ff
Stack dump:
004359d0 00435d45 00433b4c
00000004 0059df04 00000000
0059dee4
bfb86e90 004359c8 00435d3d
00433b4c 0043ac88 0059df04
8299032c
0059df18 bfb86fb5

We are stumped as to what to do but hopefully someone can point me in the right direction.
Thank you.
Boot into safe mode with network support, then First you should go http://housecall.trendmicro.com/ download and scan CWShredder and do a fullcan with housecall post log.

Second Get HiJack This V1.99.1 http://thespykiller.co.uk/files/hijackthis_sfx.exe - double click the DL file and click UNZIP letting it extract to its default folder C:\Program FIles\HiJackThis, run it from there, DO NOT fix anything, post the log here
 
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