Windows Booting Problem - Need Help Quickly

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wheedwacker

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I installed ZoneAlarm Free Firewall on my computer, TightVNC, and some windows updates. Then I restarted the computer and got a Blue Screen error after the desktop appeared. It disappeared instantly and the computer restarted. This happened several times.

I went into safe mode and uninstalled zonealarm and tightvnc, thinking that they might be the problem. I also ran an adaware and virus scan and removed a few low risk files with adaware. The same thing happened when I restarted. I went to safe mode and then did a system restore to the day before the problem. It still didn't work.

I tried a repair install from my windows CD. During the install there were a few errors. It was trying to find some files but couldn't. When it finished the install, it took forever for windows to load, and when it finally did, I got a different Blue Screen error, which said that athe file ialmrnt5 was caught in an infinite loop (this error stayed up, unlike the first one.)

What can I do to fix this? I don't want to reinstall, because I need the emails and stuff in OutLook. The things I need are for a business, so it won't be easy to replace everything. The other stuff on my computer was backed up by DataDeposit.

By the way, this happened on a Dell Inspiron 6000 laptop.
 

wheedwacker

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STOP: 0x000000EA (0x816808c0, 0x8226e768, 0x82297600, 0x00000001)

ialmrnt5

thats what the last blue screen error said.
 

bubblz

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It sounds like your display driver is the problem. You need to go to Dell's website and download the correct display driver for your system. What OS are you running? If XP or 2K, is the display on the Hardware Compatibility List (HCL)?
 

bubblz

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This is probably a silly question, but did you try hitting F8 and choosing LAST KNOWN GOOD CONFIGURATION?
 

wheedwacker

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i dont know if it is on the HCL, but it was running fine for almost a year. It is a dell inspiron 6000, with the built in monitor and graphics. it always worked before
 

bubblz

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What OS are you running? So you're saying that you do have the most current display driver from Dell's website? Also, an FYI -- if all you need is your emails, you can backup your *.pst files and that will save your emails (assuming you are using Outlook and not Outlook Express). I always do a search for ALL *.pst files and back them all up. I have numerous PCs and move from one to the next frequently. This allows me to take my email to whichever PC I decide to use at the time. LOL
 

wheedwacker

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it is windows xp pro

I think I have the most up to date version. I dont know though. It was working 2 days ago.
 

bubblz

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I do, but I don't have it installed on this box. Do you have Windows Messenger?
 

wheedwacker

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Jan 27, 2007
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i think it was the windows update that caused the first bsod, and then the repair install that is causing the current one. Does that sound right? Or is there some place I could take it for it to be repaired?
 
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