Windows cannot access the specified device, path or file

maircoz

Thread Starter
Joined
May 17, 2021
Messages
2
Hello, I'm not quite sure how this goes since I've never posted on here before but I'm very desperate for help with my computer. This is a last resort before I seek out professional help because I do admit I'm not the best with computers. My computer is very slow, wont open task manager, command prompt, control panel etc. This has been going on for a while but its never really bothered me. Every time I try to open one of the aforementioned programs I get an error that says "Windows cannot access this specified device path you may not have the appropriate permissions to access the items" or something along those lines. An example I can give is that recently I've been trying to download the art program krita and it gives me the same warning message, "you may not have the appropriate permissions to access the items". Its gotten to the point where I've tried factory resetting my computer on several occasions but no matter what method I use it wont work when I try to factory reset it through "reset this pc" it gives me the same error message. I can give as much NECESSARY information as possible as long as it means fixing whatever is wrong with my PC.
C__Program Files_WindowsApps_12030rocksdanister.LivelyWallpaper_1.0.38.0_x86__97hta09mmv6hy_li...png
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,536
We know nothing about your computer, so please do the following in it:

Download and save the tsginfo.exe file.
After it's been downloaded and saved, double-click it to run it.
Information about your computer will appear.
Return here to your thread, then copy-and-paste the ENTIRE text here.

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maircoz

Thread Starter
Joined
May 17, 2021
Messages
2
We know nothing about your computer, so please do the following in it:

Download and save the tsginfo.exe file.
After it's been downloaded and saved, double-click it to run it.
Information about your computer will appear.
Return here to your thread, then copy-and-paste the ENTIRE text here.

-------------------------------------------------
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 18363, Installed 20190909203720.000000-360
Processor: Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz, Intel64 Family 6 Model 158 Stepping 10, CPU Count: 6
Total Physical RAM: 8 GB
Graphics Card: NVIDIA GeForce GTX 1660
Hard Drives: C: 111 GB (13 GB Free); D: 931 GB (406 GB Free); E: 3725 GB (3031 GB Free);
Motherboard: ASRock B360M IB-R1, s/n M80-C6001902473
System: American Megatrends Inc., ver ALASKA - 1072009, s/n To Be Filled By O.E.M.
Antivirus: Bitdefender Antivirus Free Antimalware, Enabled
 

lochlomonder

Colin
Trusted Advisor
Spam Fighter
Joined
Jul 24, 2015
Messages
3,546
My computer is very slow, wont open task manager, command prompt, control panel etc. This has been going on for a while but its never really bothered me. Every time I try to open one of the aforementioned programs I get an error that says "Windows cannot access this specified device path you may not have the appropriate permissions to access the items" or something along those lines.
This looks suspiciously like you have malware on your PC, since it's locking down elements of the machine which are used when trying to diagnose and correct such issues. I would recommend moving the thread over to the Virus & Other Malware Removal thread, where one of the forum's malware specialists can assist you.

Just a side note: support for the version of Win 10 you're running (1909) just ended on May 11. You might want to consider updating it once the current issue is addressed.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,536
My computer is very slow
OS Version: Microsoft Windows 10 Home, 64 bit, Build 18363, Installed 20190909203720.000000-360
Processor: Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz, Intel64 Family 6 Model 158 Stepping 10, CPU Count: 6
Total Physical RAM: 8 GB
Graphics Card: NVIDIA GeForce GTX 1660
Hard Drives: C: 111 GB (13 GB Free); D: 931 GB (406 GB Free); E: 3725 GB (3031 GB Free);
Motherboard: ASRock B360M IB-R1, s/n M80-C6001902473
System: American Megatrends Inc., ver ALASKA - 1072009, s/n To Be Filled By O.E.M.
Antivirus: Bitdefender Antivirus Free Antimalware, Enabled
These are the performance ratings for the processor and graphics card in your computer.
cpu.JPG gpu.JPG
(click each image to enlarge and view)

Your computer has a measly 8 GB of RAM.
You need to add at least another 8 GB and run it with at least 16 GB.

Your computer has a small capacity 111 GB solid state drive which is about 88% full.
You need to replace it with a larger capacity one.

Your computer is using a third-party antivirus app - BitDefender.
You should get rid of it and stick with Windows 10's built-in antivirus app - Windows Security aka Windows Defender.
Using a third-party antivirus app can cause various issues in Windows 10.
Windows updates failing to install is one primary issue.

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