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"Windows can't communicate with device or resource (Primary DNS server).

Discussion in 'Networking' started by shailendra086, Feb 15, 2013.

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  1. shailendra086

    shailendra086 Thread Starter

    Joined:
    Nov 20, 2012
    Messages:
    23
    Hi Tech guys!

    I recently installed windows 7 (professional) for the first time.Everything is going fine except my internet connection.LAN icon continuously shows no internet access while I can access to the internet.I tried to troubleshoot the problem to find the possible reason behind it.Troubleshooter shows "Windows can't communicate with device or resource (Primary DNS server).I don't know what to do with that.

    Please reply me soon if there is a solution.

    Thank you
     
  2. jchunk

    jchunk

    Joined:
    Feb 16, 2013
    Messages:
    2
    Download minitoolbox select the below settings as seen and paste or attach results in reply






     
  3. jchunk

    jchunk

    Joined:
    Feb 16, 2013
    Messages:
    2
    ok formatting issue on my end. select flush dns , report IE and FIREFOX settings, IP Configuration, Winsocks , problem devices. Than post in reply. Also try letting windows configure you network and pinging 127.0.0.1. If all this sounds confusing i can simplify next post. I will be back on tomorrow late night i just wanted you to know someone was reading this and trying to help.
     
  4. shailendra086

    shailendra086 Thread Starter

    Joined:
    Nov 20, 2012
    Messages:
    23
    Thanx for your reply.I m sending the result....

    MiniToolBox by Farbar Version:10-01-2013
    Ran by max (administrator) on 16-02-2013 at 18:48:48
    Running from "C:\Users\max\Downloads"
    Windows 7 Professional Service Pack 1 (X64)
    Boot Mode: Normal
    ***************************************************************************

    ========================= Flush DNS: ===================================

    Windows IP Configuration

    Successfully flushed the DNS Resolver Cache.

    ========================= IE Proxy Settings: ==============================

    Proxy is not enabled.
    ProxyServer: 172.31.100.14:3128

    ========================= FF Proxy Settings: ==============================

    "network.proxy.backup.ftp", "172.31.100.29"
    "network.proxy.backup.ftp_port", 3128
    "network.proxy.backup.socks", "172.31.100.29"
    "network.proxy.backup.socks_port", 3128
    "network.proxy.backup.ssl", "172.31.100.29"
    "network.proxy.backup.ssl_port", 3128
    "network.proxy.ftp", "172.31.100.14"
    "network.proxy.ftp_port", 3128
    "network.proxy.http", "172.31.100.14"
    "network.proxy.http_port", 3128
    "network.proxy.share_proxy_settings", true
    "network.proxy.socks", "172.31.100.14"
    "network.proxy.socks_port", 3128
    "network.proxy.ssl", "172.31.100.14"
    "network.proxy.ssl_port", 3128
    "network.proxy.type", 1
    ========================= IP Configuration: ================================

    Marvell Yukon 88E8042 PCI-E Fast Ethernet Controller = Local Area Connection (Connected)
    Intel(R) WiFi Link 5100 AGN = Wireless Network Connection (Media disconnected)


    # ----------------------------------
    # IPv4 Configuration
    # ----------------------------------
    pushd interface ipv4

    reset
    set global icmpredirects=enabled
    add route prefix=0.0.0.0/0 interface="Local Area Connection" nexthop=172.31.155.65 publish=Yes
    add address name="Local Area Connection" address=172.31.155.99 mask=255.255.255.192


    popd
    # End of IPv4 configuration



    Windows IP Configuration

    Host Name . . . . . . . . . . . . : max-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Marvell Yukon 88E8042 PCI-E Fast Ethernet Controller
    Physical Address. . . . . . . . . : 18-A9-05-D4-FA-67
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::48f5:cd9:6a26:4b2c%12(Preferred)
    IPv4 Address. . . . . . . . . . . : 172.31.155.99(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.192
    Default Gateway . . . . . . . . . : 172.31.155.65
    DHCPv6 IAID . . . . . . . . . . . : 270051589
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-7F-88-93-18-A9-05-D4-FA-67
    DNS Servers . . . . . . . . . . . : 172.31.100.8
    172.31.100.9
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN
    Physical Address. . . . . . . . . : 00-26-C6-61-B0-D2
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{85B3D6E3-D59B-4AB2-B286-C80C8BDE5814}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{32FD5886-0EE7-4060-81F9-B673BA4335ED}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    DNS request timed out.
    timeout was 2 seconds.
    Server: UnKnown
    Address: 172.31.100.8

    DNS request timed out.
    timeout was 2 seconds.
    DNS request timed out.
    timeout was 2 seconds.
    DNS request timed out.
    timeout was 2 seconds.
    DNS request timed out.
    timeout was 2 seconds.
    Ping request could not find host google.com. Please check the name and try again.
    DNS request timed out.
    timeout was 2 seconds.
    Server: UnKnown
    Address: 172.31.100.8

    DNS request timed out.
    timeout was 2 seconds.
    DNS request timed out.
    timeout was 2 seconds.
    DNS request timed out.
    timeout was 2 seconds.
    DNS request timed out.
    timeout was 2 seconds.
    Ping request could not find host yahoo.com. Please check the name and try again.

    Pinging 127.0.0.1 with 32 bytes of data:
    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

    Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
    ===========================================================================
    Interface List
    12...18 a9 05 d4 fa 67 ......Marvell Yukon 88E8042 PCI-E Fast Ethernet Controller
    11...00 26 c6 61 b0 d2 ......Intel(R) WiFi Link 5100 AGN
    1...........................Software Loopback Interface 1
    15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
    16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
    ===========================================================================

    IPv4 Route Table
    ===========================================================================
    Active Routes:
    Network Destination Netmask Gateway Interface Metric
    0.0.0.0 0.0.0.0 172.31.155.65 172.31.155.99 276
    127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
    127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
    127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
    172.31.155.64 255.255.255.192 On-link 172.31.155.99 276
    172.31.155.99 255.255.255.255 On-link 172.31.155.99 276
    172.31.155.127 255.255.255.255 On-link 172.31.155.99 276
    224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
    224.0.0.0 240.0.0.0 On-link 172.31.155.99 276
    255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
    255.255.255.255 255.255.255.255 On-link 172.31.155.99 276
    ===========================================================================
    Persistent Routes:
    Network Address Netmask Gateway Address Metric
    0.0.0.0 0.0.0.0 172.31.155.65 Default
    ===========================================================================

    IPv6 Route Table
    ===========================================================================
    Active Routes:
    If Metric Network Destination Gateway
    1 306 ::1/128 On-link
    12 276 fe80::/64 On-link
    12 276 fe80::48f5:cd9:6a26:4b2c/128
    On-link
    1 306 ff00::/8 On-link
    12 276 ff00::/8 On-link
    ===========================================================================
    Persistent Routes:
    None
    ========================= Winsock entries =====================================

    Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
    Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
    Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
    Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
    Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
    Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
    Catalog5 07 C:\Windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
    Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
    Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
    Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
    Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
    Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
    Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
    Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
    Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
    Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
    Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
    Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
    x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
    x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
    x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
    x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
    x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
    x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
    x64-Catalog5 07 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
    x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
    x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
    x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
    x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
    x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
    x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
    x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
    x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
    x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
    x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
    x64-Catalog9 11 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

    ========================= Devices: ================================

    Name: mscank
    Description: mscank
    Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
    Manufacturer:
    Service: mscank
    Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
    Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
    Devices stay in this state if they have been prepared for removal.
    After you remove the device, this error disappears.Remove the device, and this error should be resolved.
     

    Attached Files:

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