Solved Windows constant freezing

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Messanger

Thread Starter
Joined
Feb 20, 2018
Messages
53
Hello,

Desperate for some help here:

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 8.1 Enterprise, 64 bit
Processor: Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz, Intel64 Family 6 Model 60 Stepping 3
Processor Count: 8
RAM: 8074 Mb
Graphics Card: Intel(R) HD Graphics 4600, 1024 Mb
Hard Drives: C: 465 GB (334 GB Free);
Motherboard: ASUSTeK COMPUTER INC., G56JR
Antivirus: Avast Antivirus, Enabled and Updated

Have dedicated GeForce GTX 760M 2gb graphics card as well.

Purchased this ROG machine used and it came with WIndows 10 and 1TB SATA HDD
Once you are in Windows it froze every 2 minutes.
By frozen I mean nothing works only hard restart.
Was so often it wasnt even possible to try and look for the issue.
SO I installed windows 7.
Frequency of freezing went from every 2 minutes to every 5-10 minutes.
However once I installed and opened torrent clients (utorrent qbittotternt) it got worse.
1-4 active downloads gave me up to 5 minutes of time.once i activated 4+ active downloads it froze pretty much right away.

Tried running windows integrated diagnostics tools-all checked out fine.
Run specified RAm diagnostics booted from start up usb-all checked out.
Done windows driver updates manually.
Tried running Windows in safe mode.
Thought maybe it is the ATK driver package (as its a gaming laptop has lit up keyboard and sound package)
Didnt install those -nothing.

Nothing helped.

After speaping with some people was advised it must be the Sata HDD and specifially the amount-1tb is no good.
On back of laptop OS is also mentioned as WIndows 8.1

So changed HDD from 1tb to 500gb and installed WIndows 8.1 as you can see in top specs.

Started ok. Browsing internet-froze. Only once per few hours. Started torrents-froze instantly.
windows installed automatic updates ,this time that killed it completely.
Constant frozen state.had to reboot in many time to tricking windows into thinking there was a problem to offer me boot options as couldnt initiate even safe mode. it simple loaded winows into a frozen state.

So run windows error diagnostics and fix from boot and back to step one again.
Stopped all windows and ATK driver updates. so far been using simple browsing for an hour with no incident.
Not sure how long will this work. but no new installs, no updates, no torrents, afraid to think about gaming.

Thought maybe to try install virtual machine box and go through all main os to test, but even if it wont freeze it will take stupid amount of time.

Please help!?

Thank you in advance
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
81,593
Between your computing habits and the operating system in your ASUS G56JR laptop, I'm not surprised that you're having issues with it.

---------------------------------------------------------------
 

Messanger

Thread Starter
Joined
Feb 20, 2018
Messages
53
Sorry, I dont understand what you mean?
Windows 1o came already installed and further 7 and 8.1 was installed in PC repair store.

What should I be doing different? Do you know what is causing the freezing?

thank you
 

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
I think he means downloading all the torrents. Before I can help you need to uninstall any torrent software.
 

Messanger

Thread Starter
Joined
Feb 20, 2018
Messages
53
I think he means downloading all the torrents. Before I can help you need to uninstall any torrent software.
Understood.
Torrent clients already uninstalled. Had gone all day without incident. Just now froze again while installing Microsoft Office package.
 

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
Okay, Have you ran any malware/virus scans? If not we need to start there.
 

Messanger

Thread Starter
Joined
Feb 20, 2018
Messages
53
Okay, Have you ran any malware/virus scans? If not we need to start there.
Avast free antivirus checks out fine.
Havent run anything else yet. Any malware /spyware free softs you could recommend?
thx
 

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
Yes, I highly recommend uninstalling the Driver pack or whatever the driver update program MBAM is referring to then. Re-run MBAM and delete all the files it finds.

Next steps are as follows:

Step 1.
Adware Cleaner
Download https://toolslib.net/downloads/finish/1/ to your desktop.
  • Important! Before starting AdwCleaner, close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Windows Vista/ 7/8 users right-click and select Run As Administrator.
  • Click on the scan button
  • When the scan is ready click on the Clean button
  • Upload or Paste the log in your next reply.

Step 2.
Junkware Removal Tool
  • Please download Junkware Removal Tool to your Desktop.
  • Please close your security software to avoid potential conflicts. See Here how to disable you security protection (Anti Virus)
  • Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete, depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
  • Please post the contents of JRT.txt into your reply
Step 3.
Please download Malwarebytes Anti-Malware to your desktop.
  • Launch Malwarebytes Anti-Malware Then click Finish.
  • If an update is found, you will be prompted to download and install the latest version.
  • Once the program has Started
  • Click on the Settings button
  • Click on Protection tab
  • Enable the Scan for rootkits
  • select Scan now. Or select the Threat Scan from the Scan menu.
  • When the scan is complete , make sure that that all Threats are selected, and click Remove Selected.
  • Reboot your computer if prompted.
  • After the restart, Open Malwarebytes
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)
 

Messanger

Thread Starter
Joined
Feb 20, 2018
Messages
53
Yes, I highly recommend uninstalling the Driver pack or whatever the driver update program MBAM is referring to then. Re-run MBAM and delete all the files it finds.

Next steps are as follows:

Step 1.
Adware Cleaner
Download https://toolslib.net/downloads/finish/1/ to your desktop.
  • Important! Before starting AdwCleaner, close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Windows Vista/ 7/8 users right-click and select Run As Administrator.
  • Click on the scan button
  • When the scan is ready click on the Clean button
  • Upload or Paste the log in your next reply.

Step 2.
Junkware Removal Tool
  • Please download Junkware Removal Tool to your Desktop.
  • Please close your security software to avoid potential conflicts. See Here how to disable you security protection (Anti Virus)
  • Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete, depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
  • Please post the contents of JRT.txt into your reply
Step 3.
Please download Malwarebytes Anti-Malware to your desktop.
  • Launch Malwarebytes Anti-Malware Then click Finish.
  • If an update is found, you will be prompted to download and install the latest version.
  • Once the program has Started
  • Click on the Settings button
  • Click on Protection tab
  • Enable the Scan for rootkits
  • select Scan now. Or select the Threat Scan from the Scan menu.
  • When the scan is complete , make sure that that all Threats are selected, and click Remove Selected.
  • Reboot your computer if prompted.
  • After the restart, Open Malwarebytes
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)
Hi there,

Ok, donwloaded other two products and run the in the order you detailed.
Please see reports attached.
 

Attachments

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
Okay everything looks clean now so we can start troubleshooting.

Step 1:
Speccy
http://filehippo.com/download_speccy

1. File > Save Snapshot. This will create a file called [hostname].speccy
2. File > Publish Snapshot. This saves your snapshot to their servers
3 Copy and Paste the link to your next Reply

Step 2:
Click on Start menu
Type in cmd
Right click on cmd in list and select run as administrator
Copy and Paste the commands into the command console
1. sfc /scannow
2. dism /online /cleanup-image /restorehealth

When these have completed.
Right click on the top bar command window
Left click on Edit then Select All
Right click on the top bar again
Left click on edit then copy
paste into your reply

Step 3:
Download Process Explorer
https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer

1. Save it to your desktop then run it. Right Click and Select Run As Administrator
2. Select View Menu Click Select Columns
3. In the Select Columns Window Check Verified Signer and Click OK
4. Select Options Menu and Check Verify Image Signatures
5. Double Click o the CPU Column to sort by highest CPU usage.
(System Idle Process should be at the top once sorted properly)
6. Wait approximately a minute
7. Select Save or Save As from the File Menu and save System Idle Process.txt to Desktop
8. Upload the file to your Reply

Step 4:
Please download and Run the Event Viewer Tool by Vino Rosso
http://images.malwareremoval.com/vino/VEW.exe

1. Right click on Vew.exe program and select Run as Administrator
2.. Under Select log to query
3. select System
4. Under Select type to list
Select:
* Error
* Warning
Choose the Number of events as follows:
Click on umber of events
Type 20 in the box (1 to 20)
Click the Run button (Notepad will open the log)
upload files to next reply
Rename to SystemLog.txt or it will be overwritten

Run these steps again Except at step 3.
Select Application
Rename log file to ApplicationLog.txt
Upload or Paste to next reply
 

Messanger

Thread Starter
Joined
Feb 20, 2018
Messages
53
Okay everything looks clean now so we can start troubleshooting.

Step 1:
Speccy
http://filehippo.com/download_speccy

1. File > Save Snapshot. This will create a file called [hostname].speccy
2. File > Publish Snapshot. This saves your snapshot to their servers
3 Copy and Paste the link to your next Reply

Step 2:
Click on Start menu
Type in cmd
Right click on cmd in list and select run as administrator
Copy and Paste the commands into the command console
1. sfc /scannow
2. dism /online /cleanup-image /restorehealth

When these have completed.
Right click on the top bar command window
Left click on Edit then Select All
Right click on the top bar again
Left click on edit then copy
paste into your reply

Step 3:
Download Process Explorer
https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer

1. Save it to your desktop then run it. Right Click and Select Run As Administrator
2. Select View Menu Click Select Columns
3. In the Select Columns Window Check Verified Signer and Click OK
4. Select Options Menu and Check Verify Image Signatures
5. Double Click o the CPU Column to sort by highest CPU usage.
(System Idle Process should be at the top once sorted properly)
6. Wait approximately a minute
7. Select Save or Save As from the File Menu and save System Idle Process.txt to Desktop
8. Upload the file to your Reply

Step 4:
Please download and Run the Event Viewer Tool by Vino Rosso
http://images.malwareremoval.com/vino/VEW.exe

1. Right click on Vew.exe program and select Run as Administrator
2.. Under Select log to query
3. select System
4. Under Select type to list
Select:
* Error
* Warning
Choose the Number of events as follows:
Click on umber of events
Type 20 in the box (1 to 20)
Click the Run button (Notepad will open the log)
upload files to next reply
Rename to SystemLog.txt or it will be overwritten

Run these steps again Except at step 3.
Select Application
Rename log file to ApplicationLog.txt
Upload or Paste to next reply
hi there, sorry for late reply. had a power cut yesterday.

1.

http://speccy.piriform.com/results/fP2CZ3GjCVgWBUrM6dDhwn3

2.

Microsoft Windows [Version 6.3.9600]

(c) 2013 Microsoft Corporation. All rights reserved.


C:\Windows\system32>sfc /scannow


Beginning system scan. This process will take some time.


Beginning verification phase of system scan.

Verification 100% complete.


Windows Resource Protection did not find any integrity violations.


C:\Windows\system32>dism /online /cleanup-image /restorehealth


Deployment Image Servicing and Management tool

Version: 6.3.9600.17031


Image Version: 6.3.9600.17031

3. Uploaded.
4. uploaded
 

Attachments

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
Are you using a USB hard drive? If so, please remove and test without it connected.

Is you internal graphics card disabled and only your nvidia graphics card enabled in the bios?

Please uninstall Avast with the tool below while troubleshooting and only use Windows Defender.

https://www.avast.com/en-us/uninstall-utility

What version of malwarebytes is installed? If you are using the full or trial version then disable while troubleshooting as well.

Run the following commands from command prompt on all disks.

Chkdsk c: /f (make sure you are using the correct drive letters)
Chkdisk d: /f

List all Drivers
http://www.nirsoft.net/utils/driverview.html

1. Download the correct version for your computer (32 or 64 bit)
2. Extract and Run the file
3. Select View Menu and Check
a. Mark Non-Microsoft Drivers
b. Hide Microsoft Drivers
c. Add Header Line To CVS/Tab-Delimited File
4. Select Edit menu and choose Select All or use (Ctrl + A)
5. Select File menu and choose Save Selected Items
6. Save as Drivers or other known name
7. Save As Type Comma-delimited text file (.csv)
8. Upload the file to your next reply

Re-run the Event View tool from Step 4 above
 

Messanger

Thread Starter
Joined
Feb 20, 2018
Messages
53
Are you using a USB hard drive? If so, please remove and test without it connected.

Is you internal graphics card disabled and only your nvidia graphics card enabled in the bios?

Please uninstall Avast with the tool below while troubleshooting and only use Windows Defender.

https://www.avast.com/en-us/uninstall-utility

What version of malwarebytes is installed? If you are using the full or trial version then disable while troubleshooting as well.

Run the following commands from command prompt on all disks.

Chkdsk c: /f (make sure you are using the correct drive letters)
Chkdisk d: /f

List all Drivers
http://www.nirsoft.net/utils/driverview.html

1. Download the correct version for your computer (32 or 64 bit)
2. Extract and Run the file
3. Select View Menu and Check
a. Mark Non-Microsoft Drivers
b. Hide Microsoft Drivers
c. Add Header Line To CVS/Tab-Delimited File
4. Select Edit menu and choose Select All or use (Ctrl + A)
5. Select File menu and choose Save Selected Items
6. Save as Drivers or other known name
7. Save As Type Comma-delimited text file (.csv)
8. Upload the file to your next reply

Re-run the Event View tool from Step 4 above
Not using USB hard drive.
Not too sure about graphics cards. Sorry how do I do this step? Dont want to do something incorrect.
Only have C drive.

Look forward to your reply about Graphics cards before moving forward to next steps.
Thank you
 

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
Okay, I missed that this was a laptop so it may not offer the option to disable the internal video card. To check do the following and if there isn’t an option then continue with the next steps.

Access the bios, as soon as you computer starts continuously press the F2 key until it enters the bios. Once in the bios look for a menu regarding video card settings. Then it should allow to select which video card to use as the default.
 
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