Windows could not check for updates automatically (Important)

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Pelusa

Thread Starter
Joined
May 18, 2014
Messages
5
I have a flag in the taskbar that says 'Windows could not check for updates automatically (Important)'. When I click the message a window opens with the following:
'Windows could not search for new updates
An error ocurred while checking for new updates for your computer
Error(s) found: Code 8024402F
Windows Update encountered an unknown error'
It also gives me the option to try again and I did but it keeps giving me the same message.
I followed the first 2 steps given to jbpaul who had the same message. But it didn't work and the system still gives me the same message. I also tried looking for %windir%\WindowsUpdate.log logs but mine are different to jbpaul. Can someone help me? Thanks a lot.

System Info:
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz, Intel64 Family 6 Model 37 Stepping 5
Processor Count: 4
RAM: 3893 Mb
Graphics Card: Intel(R) HD Graphics, 1722 Mb
Hard Drives: C: Total - 455690 MB, Free - 349394 MB; D: Total - 20944 MB, Free - 3046 MB;
Motherboard: Hewlett-Packard, 144C
Antivirus: McAfee Anti-Virus and Anti-Spyware, Updated and Enabled
 

Pelusa

Thread Starter
Joined
May 18, 2014
Messages
5
I wanted to add this information too:
%windir%\WindowsUpdate.log

2014-05-18 15:14:46:831 804 1c48 Setup Setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256" is already installed.
2014-05-18 15:14:46:831 804 1c48 Setup SelfUpdate check completed. SelfUpdate is NOT required.
2014-05-18 15:14:48:768 804 1c48 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
2014-05-18 15:14:48:775 804 1c48 Misc Microsoft signed: Yes
2014-05-18 15:14:48:869 804 1c48 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
2014-05-18 15:14:48:876 804 1c48 Misc Microsoft signed: Yes
2014-05-18 15:14:48:886 804 1c48 PT +++++++++++ PT: Synchronizing server updates +++++++++++
2014-05-18 15:14:48:886 804 1c48 PT + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://update.microsoft.com/v6/ClientWebService/client.asmx
2014-05-18 15:14:58:152 804 1c48 PT WARNING: ECP: Failed to validate cab file digest downloaded from http://download.windowsupdate.com/m..._b0152232be2bb79fa66d3bbe005b08da9f40e956.cab with error 0x80091007
2014-05-18 15:14:58:152 804 1c48 PT WARNING: ECP: This roundtrip contained some optimized updates which failed. New Update count = 0, Old Count = 3
2014-05-18 15:14:58:152 804 1c48 PT FATAL: ProcessCoreMetadata did not return any update to be committed
2014-05-18 15:14:58:153 804 1c48 PT WARNING: Sync of Updates: 0x8024402f
2014-05-18 15:14:58:153 804 1c48 PT WARNING: SyncServerUpdatesInternal failed: 0x8024402f
2014-05-18 15:14:58:153 804 1c48 Agent * WARNING: Failed to synchronize, error = 0x8024402F
2014-05-18 15:14:58:164 804 1c48 Agent * WARNING: Exit code = 0x8024402F
2014-05-18 15:14:58:164 804 1c48 Agent *********
2014-05-18 15:14:58:164 804 1c48 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2014-05-18 15:14:58:164 804 1c48 Agent *************
2014-05-18 15:14:58:164 804 1c48 Agent WARNING: WU client failed Searching for update with error 0x8024402f
2014-05-18 15:14:58:257 804 1b74 AU >>## RESUMED ## AU: Search for updates [CallId = {93BE4607-E798-40C2-9618-9349F61DD0B8}]
2014-05-18 15:14:58:257 804 1b74 AU # WARNING: Search callback failed, result = 0x8024402F
2014-05-18 15:14:58:257 804 1b74 AU # WARNING: Failed to find updates with error code 8024402F
2014-05-18 15:14:58:257 804 1b74 AU #########
2014-05-18 15:14:58:257 804 1b74 AU ## END ## AU: Search for updates [CallId = {93BE4607-E798-40C2-9618-9349F61DD0B8}]
2014-05-18 15:14:58:257 804 1b74 AU #############
2014-05-18 15:14:58:259 804 1b74 AU Need to show Unable to Detect notification
2014-05-18 15:14:58:259 804 1b74 AU Successfully wrote event for AU health state:1
2014-05-18 15:14:58:261 804 1b74 AU AU setting next detection timeout to 2014-05-19 00:14:58
2014-05-18 15:14:58:264 804 1b74 AU Setting AU scheduled install time to 2014-05-19 07:00:00
2014-05-18 15:14:58:264 804 1b74 AU Successfully wrote event for AU health state:1
2014-05-18 15:14:58:268 804 1b74 AU Successfully wrote event for AU health state:1
2014-05-18 15:14:58:274 804 354 AU Getting featured update notifications. fIncludeDismissed = true
2014-05-18 15:14:58:274 804 354 AU No featured updates available.
2014-05-18 15:15:03:164 804 1c48 Report REPORT EVENT: {6621C938-CA46-4650-A093-D92EF763B5BB} 2014-05-18 15:14:58:163-0400 1 148 101 {00000000-0000-0000-0000-000000000000} 0 8024402f AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x8024402f.
2014-05-18 15:15:03:411 804 1c48 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
2014-05-18 15:15:03:411 804 1c48 Report WER Report sent: 7.6.7600.256 0x8024402f 00000000-0000-0000-0000-000000000000 Scan 101 Unmanaged
2014-05-18 15:15:03:411 804 1c48 Report CWERReporter finishing event handling. (00000000)
2014-05-18 15:17:10:683 804 1e68 AU ########### AU: Uninitializing Automatic Updates ###########
2014-05-18 15:17:10:766 804 1e68 Report CWERReporter finishing event handling. (00000000)
2014-05-18 15:17:10:842 804 1e68 Service *********
2014-05-18 15:17:10:842 804 1e68 Service ** END ** Service: Service exit [Exit code = 0x240001]
2014-05-18 15:17:10:842 804 1e68 Service *************
2014-05-18 15:19:11:363 804 1c44 Misc =========== Logging initialized (build: 7.6.7600.256, tz: -0400) ===========
2014-05-18 15:19:11:364 804 1c44 Misc = Process: C:\Windows\system32\svchost.exe
2014-05-18 15:19:11:364 804 1c44 Misc = Module: c:\windows\system32\wuaueng.dll
2014-05-18 15:19:11:363 804 1c44 Service *************
2014-05-18 15:19:11:364 804 1c44 Service ** START ** Service: Service startup
2014-05-18 15:19:11:364 804 1c44 Service *********
2014-05-18 15:19:11:368 804 1c44 Agent * WU client version 7.6.7600.256
2014-05-18 15:19:11:369 804 1c44 Agent * Base directory: C:\Windows\SoftwareDistribution
2014-05-18 15:19:11:369 804 1c44 Agent * Access type: No proxy
2014-05-18 15:19:11:370 804 1c44 Agent * Network state: Connected
2014-05-18 15:19:56:532 804 1c44 Report CWERReporter::Init succeeded
2014-05-18 15:19:56:532 804 1c44 Agent *********** Agent: Initializing Windows Update Agent ***********
2014-05-18 15:19:56:532 804 1c44 Agent *********** Agent: Initializing global settings cache ***********
2014-05-18 15:19:56:532 804 1c44 Agent * WSUS server: <NULL>
2014-05-18 15:19:56:533 804 1c44 Agent * WSUS status server: <NULL>
2014-05-18 15:19:56:533 804 1c44 Agent * Target group: (Unassigned Computers)
2014-05-18 15:19:56:533 804 1c44 Agent * Windows Update access disabled: No
2014-05-18 15:19:56:533 804 1c44 DnldMgr Download manager restoring 0 downloads
2014-05-18 15:19:56:573 804 1c44 AU ########### AU: Initializing Automatic Updates ###########
2014-05-18 15:19:56:574 804 1c44 AU # Approval type: Scheduled (User preference)
2014-05-18 15:19:56:574 804 1c44 AU # Scheduled install day/time: Every day at 3:00
2014-05-18 15:19:56:575 804 1c44 AU # Auto-install minor updates: Yes (User preference)
2014-05-18 15:19:56:575 804 1c44 AU # Will interact with non-admins (Non-admins are elevated (User preference))
2014-05-18 15:19:56:596 804 1c44 AU Setting AU scheduled install time to 2014-05-19 07:00:00
2014-05-18 15:19:56:973 804 1c44 Report *********** Report: Initializing static reporting data ***********
2014-05-18 15:19:56:973 804 1c44 Report * OS Version = 6.1.7601.1.0.66304
2014-05-18 15:19:56:973 804 1c44 Report * OS Product Type = 0x00000003
2014-05-18 15:19:56:995 804 1c44 Report * Computer Brand = Hewlett-Packard
2014-05-18 15:19:56:995 804 1c44 Report * Computer Model = HP Pavilion dv6 Notebook PC
2014-05-18 15:19:57:006 804 1c44 Report * Bios Revision = F.23
2014-05-18 15:19:57:006 804 1c44 Report * Bios Name = Default System BIOS
2014-05-18 15:19:57:006 804 1c44 Report * Bios Release Date = 2010-10-21T00:00:00
2014-05-18 15:19:57:006 804 1c44 Report * Locale ID = 1033
2014-05-18 15:19:57:010 804 1c44 AU Successfully wrote event for AU health state:1
2014-05-18 15:19:57:010 804 1c44 AU Initializing featured updates
2014-05-18 15:19:57:011 804 1c44 AU Found 0 cached featured updates
2014-05-18 15:19:57:011 804 1c44 AU Successfully wrote event for AU health state:1
2014-05-18 15:19:57:017 804 1c44 AU Successfully wrote event for AU health state:1
2014-05-18 15:19:57:018 804 1c44 AU AU finished delayed initialization
2014-05-18 15:20:02:025 804 f18 Report CWERReporter finishing event handling. (00000000)
2014-05-18 15:20:04:692 804 e34 AU Getting featured update notifications. fIncludeDismissed = true
2014-05-18 15:20:04:692 804 e34 AU No featured updates available.
2014-05-18 15:20:04:736 804 e34 AU Triggering AU detection through DetectNow API
2014-05-18 15:20:04:736 804 e34 AU Triggering Online detection (interactive)
2014-05-18 15:20:04:737 804 1c44 AU #############
2014-05-18 15:20:04:737 804 1c44 AU ## START ## AU: Search for updates
2014-05-18 15:20:04:737 804 1c44 AU #########
2014-05-18 15:20:04:740 804 1c44 AU <<## SUBMITTED ## AU: Search for updates [CallId = {99E59144-0CAB-4571-B2DF-2E14FE6BB125}]
2014-05-18 15:20:04:740 804 f18 Agent *************
2014-05-18 15:20:04:740 804 f18 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2014-05-18 15:20:04:740 804 f18 Agent *********
2014-05-18 15:20:04:740 804 f18 Agent * Online = Yes; Ignore download priority = No
2014-05-18 15:20:04:740 804 f18 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2014-05-18 15:20:04:740 804 f18 Agent * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
2014-05-18 15:20:04:740 804 f18 Agent * Search Scope = {Machine}
2014-05-18 15:20:04:750 804 f18 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2014-05-18 15:20:04:780 804 f18 Misc Microsoft signed: Yes
2014-05-18 15:20:04:850 804 f18 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2014-05-18 15:20:04:858 804 f18 Misc Microsoft signed: Yes
2014-05-18 15:20:04:881 804 f18 Agent Checking for updated auth cab for service 7971f918-a847-4430-9279-4a52d1efe18d at http://ds.download.windowsupdate.com/v10/1/microsoftupdate/redir/muauth.cab
2014-05-18 15:20:04:881 804 f18 Misc Validating signature for C:\Windows\SoftwareDistribution\AuthCabs\authcab.cab:
2014-05-18 15:20:04:887 804 f18 Misc Microsoft signed: Yes
2014-05-18 15:20:04:945 804 f18 Misc Validating signature for C:\Windows\SoftwareDistribution\AuthCabs\authcab.cab:
2014-05-18 15:20:04:952 804 f18 Misc Microsoft signed: Yes
2014-05-18 15:20:04:953 804 f18 Setup Checking for agent SelfUpdate
2014-05-18 15:20:04:954 804 f18 Setup Client version: Core: 7.6.7600.256 Aux: 7.6.7600.256
2014-05-18 15:20:04:962 804 f18 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2014-05-18 15:20:04:970 804 f18 Misc Microsoft signed: Yes
2014-05-18 15:20:05:036 804 f18 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2014-05-18 15:20:05:043 804 f18 Misc Microsoft signed: Yes
2014-05-18 15:20:05:055 804 f18 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2014-05-18 15:20:05:062 804 f18 Misc Microsoft signed: Yes
2014-05-18 15:20:05:795 804 f18 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2014-05-18 15:20:05:807 804 f18 Misc Microsoft signed: Yes
2014-05-18 15:20:05:818 804 f18 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2014-05-18 15:20:05:832 804 f18 Misc Microsoft signed: Yes
2014-05-18 15:20:05:873 804 f18 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2014-05-18 15:20:05:882 804 f18 Misc Microsoft signed: Yes
2014-05-18 15:20:05:925 804 f18 Setup Determining whether a new setup handler needs to be downloaded
2014-05-18 15:20:05:925 804 f18 Setup SelfUpdate handler is not found. It will be downloaded
2014-05-18 15:20:05:925 804 f18 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256"
2014-05-18 15:20:05:932 804 f18 Setup Setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256" is already installed.
2014-05-18 15:20:05:932 804 f18 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256"
2014-05-18 15:20:05:957 804 f18 Setup Setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256" is already installed.
2014-05-18 15:20:05:958 804 f18 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256"
2014-05-18 15:20:05:993 804 f18 Setup Setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256" is already installed.
2014-05-18 15:20:05:994 804 f18 Setup SelfUpdate check completed. SelfUpdate is NOT required.
2014-05-18 15:20:07:500 804 f18 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
2014-05-18 15:20:07:507 804 f18 Misc Microsoft signed: Yes
2014-05-18 15:20:07:552 804 f18 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
2014-05-18 15:20:07:561 804 f18 Misc Microsoft signed: Yes
2014-05-18 15:20:07:572 804 f18 PT +++++++++++ PT: Synchronizing server updates +++++++++++
2014-05-18 15:20:07:572 804 f18 PT + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://update.microsoft.com/v6/ClientWebService/client.asmx
2014-05-18 15:20:15:476 804 f18 PT WARNING: ECP: Failed to validate cab file digest downloaded from http://download.windowsupdate.com/m..._b0152232be2bb79fa66d3bbe005b08da9f40e956.cab with error 0x80091007
2014-05-18 15:20:15:476 804 f18 PT WARNING: ECP: This roundtrip contained some optimized updates which failed. New Update count = 0, Old Count = 3
2014-05-18 15:20:15:476 804 f18 PT FATAL: ProcessCoreMetadata did not return any update to be committed
2014-05-18 15:20:15:477 804 f18 PT WARNING: Sync of Updates: 0x8024402f
2014-05-18 15:20:15:477 804 f18 PT WARNING: SyncServerUpdatesInternal failed: 0x8024402f
2014-05-18 15:20:15:477 804 f18 Agent * WARNING: Failed to synchronize, error = 0x8024402F
2014-05-18 15:20:15:486 804 f18 Agent * WARNING: Exit code = 0x8024402F
2014-05-18 15:20:15:487 804 f18 Agent *********
2014-05-18 15:20:15:487 804 f18 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2014-05-18 15:20:15:487 804 f18 Agent *************
2014-05-18 15:20:15:487 804 f18 Agent WARNING: WU client failed Searching for update with error 0x8024402f
2014-05-18 15:20:15:539 804 118c AU >>## RESUMED ## AU: Search for updates [CallId = {99E59144-0CAB-4571-B2DF-2E14FE6BB125}]
2014-05-18 15:20:15:539 804 118c AU # WARNING: Search callback failed, result = 0x8024402F
2014-05-18 15:20:15:539 804 118c AU # WARNING: Failed to find updates with error code 8024402F
2014-05-18 15:20:15:539 804 118c AU #########
2014-05-18 15:20:15:539 804 118c AU ## END ## AU: Search for updates [CallId = {99E59144-0CAB-4571-B2DF-2E14FE6BB125}]
2014-05-18 15:20:15:539 804 118c AU #############
2014-05-18 15:20:15:541 804 118c AU Need to show Unable to Detect notification
2014-05-18 15:20:15:541 804 118c AU Successfully wrote event for AU health state:1
2014-05-18 15:20:15:544 804 118c AU AU setting next detection timeout to 2014-05-19 00:20:15
2014-05-18 15:20:15:546 804 118c AU Setting AU scheduled install time to 2014-05-19 07:00:00
2014-05-18 15:20:15:547 804 118c AU Successfully wrote event for AU health state:1
2014-05-18 15:20:15:592 804 118c AU Successfully wrote event for AU health state:1
2014-05-18 15:20:15:598 804 e34 AU Getting featured update notifications. fIncludeDismissed = true
2014-05-18 15:20:15:598 804 e34 AU No featured updates available.
2014-05-18 15:20:20:485 804 f18 Report REPORT EVENT: {BE50CEB3-2164-4E50-97BD-1FC6E2364CA4} 2014-05-18 15:20:15:486-0400 1 148 101 {00000000-0000-0000-0000-000000000000} 0 8024402f AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x8024402f.
2014-05-18 15:20:20:606 804 f18 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
2014-05-18 15:20:20:606 804 f18 Report WER Report sent: 7.6.7600.256 0x8024402f 00000000-0000-0000-0000-000000000000 Scan 101 Unmanaged
2014-05-18 15:20:20:606 804 f18 Report CWERReporter finishing event handling. (00000000)
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,460
Computer Brand = Hewlett-Packard
Computer Model = HP Pavilion dv6 Notebook PC
What's the complete model number of that HP Pavilion dv6 series laptop?

There should be a dash and additional characters after dv6 that comprise the complete model number.

If you don't know for sure what it is, advise what the part/product number(P/N) on it is.

---------------------------------------------------------

Have you been using any registry/file "cleaner/fixer" type utilities?

----------------------------------------------------------
 

Pelusa

Thread Starter
Joined
May 18, 2014
Messages
5
The complete model number is HP Pavilion dv6-3131nr
I'm not sure what do you mean with registry/file "cleaner/fixer" type utilities. Do you mean an application that I have downloaded for that purpose or do you mean some utility already in the computer?
Thanks
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,460
The complete model number is HP Pavilion dv6-3131nr
Here is the support site for the HP Pavilion dv6-3131nr Entertainment Notebook PC (XG754UA#ABA)

You should add and save this site in your browser's favorites/bookmarks list so you can readily refer to it when needed.

I'm not sure what do you mean with registry/file "cleaner/fixer" type utilities. Do you mean an application that I have downloaded for that purpose or do you mean some utility already in the computer?
These would be third-party utilities (free or paid) that you buy or download and install in your computer.

These utilities claim to fix problems and make a computer run faster, but in reality can damage the Windows operating system and wreak havoc.

------------------------------------------------------------
 

Pelusa

Thread Starter
Joined
May 18, 2014
Messages
5
I follow the links you provided. I tried de Fixit Tool but didn't found any problems to resolve. I tried Windows Update Troubleshooting and the result was this:
Windows Update error 0x8024402C (2014-05-18-T-08_43_06P) Not Fixed
Problems installing recent updates Not Fixed
Check for missing or corrupt files Detected
Some security settings are missing or have been changed Fixed
Service registration is missing or corrupt Fixed
In the first link you gave me there was another link that connected me to Microsoft Community. There I found someone with the exact same error and message and somebody's answer to it. And it worked, it was so simple as to update settings to Never receive updates and uncheck the boxes below, and then click the update button.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,460
In the first link you gave me there was another link that connected me to Microsoft Community. There I found someone with the exact same error and message and somebody's answer to it. And it worked, it was so simple as to update settings to Never receive updates and uncheck the boxes below, and then click the update button.
This is how I set "Windows Update" in all my computers.

It gives me complete control over which ones get downloaded and installed.
 

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