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Windows critical update

Discussion in 'All Other Software' started by pugugly, Apr 6, 2003.

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  1. pugugly

    pugugly Thread Starter

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    I downloaded a critical update a few days ago. Since then I get notice of an update but it never moves from 0% complete. I also get script error messages LINE 541 CHAR 1 Object expected. Also script error LINE 41 CHAR 1 object expected.

    I have tried Microsoft Support-- BT support online- Bt support by phone and Gateway Support. None have solved this problem. One of them told me not to bother with critical updates as they cause more problems than they solve. But I am still left with these darn popup script errors and cant get rid of them. Help appreciated.
     
  2. TOGG

    TOGG

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    pugugly,

    I am not an expert in these things but I do remember seeing similarly worded messages and I think they were something to do with Internet Explorer when I had them.

    You would not be the first person to find that a Windows update had altered the settings in another program!

    What OS are you running and which version of IE do you have?. If you kept details of the patch you downloaded that might help the specialists here diagnose your problem.

    At least my post will move you back to the top of the page for a while. Welcome to TSG by the way!
     
  3. pugugly

    pugugly Thread Starter

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    Thanks togg, it`s nice that someone is willing to help.

    I am using windows 98 second edition. IE6. As far as I can remember it was a patch to prevent unauthorise access to my
    computer. When that was downloaded another window opened reading `To see this page properly you must download this` I think it referred to my homepage and had something to do with Active x. I don`t think that was downloaded, after that I lost my BT broadband home page. Then I could not access bt broadband Nethelp for help in getting my home page back. They got my message but I could not get the message they sent me because the script error messages kept popping up. All I got was a blank Nethelp browser page. I tried several times without success. I phoned BT support who gave me a different url to get bt broadband home page. I still get notice of update downloads, and I still get the 0% forever. Hope you can help, sorry I can`t be more specific, I am not all that clever yet. I think you are right, my settings have been changed because I never had this problem before. Pugugly
     
  4. TOGG

    TOGG

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    pugugly,

    Can you get to the Windows Update site and check your installation history?.

    There was a bulletin and security patch number 814078 issued in March to deal with a scripting issue and it affected a lot of systems by corrupting their Windows Script Engine. There were three versions of the patch and one or more of them actually installed an older component than the one affected by the problem (or something like that).

    If your history shows that you have that patch it may be part of your problem (although I'm still not an expert!). Try a search here on this forum and 'Web and e-mail' using 'Windows Update' as the subject and look at the threads dated 20th March onwards.

    If this is your problem there is a fix which, I think, involves downloading a new copy of script engine or copying from your CD but I will have a look at some of the other boards where I saw this problem discussed. Hopefully, someone more knowledgeable than me will jump in at some point.

    If that update isn't the cause of your problem you could try repairing IE but perhaps you should check one thing at a time.
     
  5. TOGG

    TOGG

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    pugugly,

    In case your problem is nothing to do with Windows Update it might be an idea to check for 'nasties'. The Security forum has a list of useful tools;http://forums.techguy.org/t110854/s.html

    If you have already used your own antivirus it might be an idea to run one of the recommended online scans. Similarly, if you haven't got Spybot, you might want to consider installing and running it in case your homepage has been hijacked.

    Also, take a look at the 'Hijack This' link because the report this produces will show whether you have anything running which shouldn't be there. This will need one of the experts to interpret though.
     
  6. pugugly

    pugugly Thread Starter

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    Hi togg: I could not access anything on the update site, so I could not check the culprit. I ran a full scan, no joy. I then went to Windows support site, a reference is made to script errors, and to download Script engine version 5.6. Having done that, I held my breath as I tried Windows update again. Worked perfectly. What a relief. I was then able to check my history of downloads, it was indeed patch 814078.

    You are too modest, you`re a genius. In my travels around the net trying to find the answer to my problem I discovered at least six people with the same problem. I will find them and pass on your advice. Helpon the net techsupport is worth its weight in gold. Thanks a million. pugugly
     
  7. TOGG

    TOGG

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    pugugly,

    I'm gobsmacked to have made such a lucky guess but pleased that you appear to be OK now. This site is,as you say, the best and I learned everything useful I know from hanging out here and at a few other boards.

    Lucky you didn't have to subject yourself to the mercy of MS Support for too long. I would advise anyone doing so to ensure that they are in a ground floor room. That way, injuries are minimised when they throw themselves, or the machine, out of the window.!!
     
  8. pugugly

    pugugly Thread Starter

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    I am so glad you mentioned ms support site. I thought it was me being old and dim. I will avoid it like the plague. thanks again togg. Keep breathing
     
  9. TOGG

    TOGG

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    pugugly,

    Be sure to send Uncle Bill Gates a note thanking him nicely for screwing up your machine (again)! From what I've seen, it was an MS foul up and not just a lot of coincidental operator errors.

    By some fluke I got the right patch first time and the wording of the Security Bulletin was amended fairly quickly after first issue. This was a big deal on a number of boards I visited which is why it stuck in my memory. Some poor souls even did complete reinstalls to try and cure it.

    PS. I'm old and dim too. We old fogey's should stick together!
    The Symantec Support site is fun if you've got a spare hour,
     
  10. pugugly

    pugugly Thread Starter

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    Bill Gates has a lot to answer for togg, some of the victims I came across were almost frantic trying every part of the ms site to find a solution. Some of them were advised to make a complete reinstall by some support sites. Some of the support `experts` I have come across (including bt) turned out not to be. I think they read off a screen of pre-set answers because they are lost if you question them.

    This site is great because folk,like yourself, have experienced the problems, found the answers and experienced the problems in finding the answers. A lot different to having pre-set answers to pre-set questions.

    I haven`t visited Symantec Support, but I shall do now, you have me wondering. But I did install `Symantec Works` that cost me £50
    It sent my computer haywire. Luckily my Gateway was still under a three year repair deal, and they sent a man out who had to replace the hard disc. I still have the `Symantec Works`, but afraid to use it again even though the repair man said it was probably coincidence. My confidence in it has gone. Pugugly
     
  11. TOGG

    TOGG

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    Is that Symantec Systemworks?. I've never had it myself but I understand its got the antivirus, firewall and system manangement all in one and perhaps some other stuff as well.

    I am an 'accidental' Norton user because, when I first got my computer I had Macafee AV but couldn't get it to update. I tried Norton next and that worked so I've had it ever since. Later I added Cleansweep but don't use that much now because I've got freeware things that seem as good, if not better.

    It is possible the Gateway tech was right but, on the other hand, when things go wrong, heavy suspicion does fall on the last program installed.

    If you haven't got good alternative security programs and wanted to try and get your money's worth from Symantec you could try another install and revert to an earlier Registry if things go wrong. (At least I think that option is available to us Win 98 users, whether it is sensible is a matter for someone more knowledgeable than me)

    By the way, there is another MS Critical Update out today, 003-11.
    Check it out at the Update site. I think I'll wait awhile before I try this one!!

    PS. Depending how old your copy of Systemworks is, it might have a component which was supposed to guard against system crashes or recover from them if/when they happened. Hearsay evidence suggests that those sorts of programs caused more trouble than they ever prevented.
     
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