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Windows Defender Won't Turn On

Discussion in 'General Security' started by heleneh, May 1, 2013.

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  1. heleneh

    heleneh Thread Starter

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    I was recently given a Toshiba laptop with Windows 8 installed.

    I would like to use Windows Defender as the real time virus protection.
    I have installed MBAM and Spybot S&D.
    Windows Firewall is turned ON.
    I used Norton's tool to uninstall the Norton products, but it did not fully work and I had to use the uninstall program feature for some components.

    I have spent a full day trying to turn ON Windows Defender,and reading posts in many forums.

    When I go to the Action Center, it tells me that Defender is turned off. When I hit the button to turn it on, the button does not seem to activate.

    I have a message in my system tray to turn on Virus Protection.

    I am not comfortable messing with Registry keys based on random recommendations I have seen online; would do so with your direction!l

    My questions are :
    1) I like defender because it is lightweight and effective. Can you help me turn it on?
    2) Would you recommend something else instead?


    thanks so much in advance,

    Helene
     
  2. lunarlander

    lunarlander

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  3. heleneh

    heleneh Thread Starter

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    Yes, that is the tool I used.

    I chose the second option:

    I have Norton AntiVirus, Norton Internet Security, or Norton 360

    thanks

    Helene
     
  4. lunarlander

    lunarlander

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    Try and use Revo Uninstaller and see if it detects any Norton remains.
     
  5. heleneh

    heleneh Thread Starter

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    I installed Revo Uninstaller, and launched it, but it does not seem to find anything that belongs to either Norton or Symantec
     
  6. heleneh

    heleneh Thread Starter

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    I installed Revo Uninstaller, and launched it, but it does not seem to find anything that belongs to either Norton or Symantec.

    thank you

    Helene
     
  7. lunarlander

    lunarlander

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    There is a more direct way of turning Windows Defender on instead of using the Action Center. Go to the Start screen, right click and choose All Apps. There you will see Windows Defender. double click on that. Then go to Settings tab, and checkmark Real Time Protection.
     
  8. heleneh

    heleneh Thread Starter

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    When I double click windows defender , i get the following message:
    Windows Defender has been turned of and isn't monitoring your computer.
    If you're using another app to check for malicious or unwanted sftware, use Action Center to check that app's status.

    Thanks
    Helene
     
  9. lunarlander

    lunarlander

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    Re-run the Norton Remover again. I remember seeing advice that it needs to be run twice. Then try Windows Defender again.
     
  10. heleneh

    heleneh Thread Starter

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    I reran the norton removal tool, and rebooted. no change.
     
  11. heleneh

    heleneh Thread Starter

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    So, between Windows Firewall, Spybot Search and Destroy, and MalwareBytes, am I adequately protected? I still do not have Windows Defender turned on,

    thanks
     
  12. DeathWorm

    DeathWorm

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    Check Action Center, you may find your prob here :D
     
  13. heleneh

    heleneh Thread Starter

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    Action Center asks me to turn on Defender, but the button is un-clickable.

    Thanks.
     
  14. lunarlander

    lunarlander

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    You still need an antivirus program as MalwareBytes and Spybot don't handle viruses.
     
  15. heleneh

    heleneh Thread Starter

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    1) I like defender because it is lightweight and effective. Can you help me turn it on?
    2) If we can't get it turned on, is there some other free anti virus that you or someone else can recommend?
     
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