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Windows does not recognize DVD drive

Discussion in 'Windows XP' started by rebb66, Oct 8, 2008.

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  1. rebb66

    rebb66 Thread Starter

    Oct 8, 2008
    I was trying to back up my files on DVD's using Norton. Got error message that says windows cannot recognize the drive. I went onto Norton's chat room and the tech remotely tried to fix it and said the problem is with windows, not Norton. How do I correct this problem? I wanted to back up all of my files and it the drive cannot be accessed.

    Other than that, the drive does play DVD's. It is just the windows interface that is the issue. Help would be greatly appreciated. I do not want to risk losing all of my files.
    Thank you.
  2. kniht


    May 7, 2006
    Right click on MyComputer. Select 'Manage'>Disk Management. See if the drive shows up there and assign a drive letter to it.

    If that doesn't work right click on My Computer>Properties>Hardware>Device Manager>Dvd/Cdrom Drives.
    Right click on your drive and choose 'Uninstall'. Restart and let XP reinstall the device.

    See if Windows now recognizes the drive.


    Oct 8, 2008
    Hi, Goto Start -> Run - > type REGEDIT click OK,

    select Hkey_Local_Machine -> System -> CurrentControlSet -> Control -> Class-> {4D36E965-E325-11CE-BFC1-08002BE10318}
    in the Right side pane check whether there is any Upperfilter or Lowerfilter
    Delete that. Then
    Right click on Mycomputer -> Manage -> Device manager -> Cd/DVD ROm
    Uninstall that restart the system
    Check whether it is working or not.(y)
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