I was trying to back up my files on DVD's using Norton. Got error message that says windows cannot recognize the drive. I went onto Norton's chat room and the tech remotely tried to fix it and said the problem is with windows, not Norton. How do I correct this problem? I wanted to back up all of my files and it the drive cannot be accessed.
Other than that, the drive does play DVD's. It is just the windows interface that is the issue. Help would be greatly appreciated. I do not want to risk losing all of my files.
Thank you.
Other than that, the drive does play DVD's. It is just the windows interface that is the issue. Help would be greatly appreciated. I do not want to risk losing all of my files.
Thank you.