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windows error and other problems

Discussion in 'Earlier Versions of Windows' started by mls1282, Jan 2, 2002.

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  1. mls1282

    mls1282 Thread Starter

    Joined:
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    I am running Windows ME with a Pentium 4 CPU. When I try to shutdown or restart, I sometimes get this blue screen message: "An exception at OE has occurred at 0028:F000F841 in VxD ---. This was called from 0028:C001D324 in VxD NDIS(01) + 00005AA0." I can't properly shutdown so I have to manually cut off the power frequently. Also, every now and again, the sound would stop working, but restarting the computer would rectify the problem. Now there is no sound coming out of the speakers at all. All the cords are connected properly, and I can't seem to figure out what the problem is. Here are my startup programs:



    *StateMgr c:\windows\system\restore\statemgr.exe All Users HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices
    AdaptecDirectCD "c:\program files\adaptec\easy cd creator 5\directcd\directcd.exe" All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    CreateCD50 "c:\program files\common files\adaptec shared\createcd\createcd50.exe" -r All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    EnsoniqMixer starter.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    Gateway Ink Monitor c:\program files\gateway\gateway ink monitor\inkmonitor.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    GWMDMMSG gwmdmmsg.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    GWMDMpi c:\windows\gwmdmpi.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    Hot Key Kbd 9910 Daemon sk9910dm.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    Keyboard Preload Check c:\oemdrvrs\keyb\preload.exe /devid:*pnp0320 /class:keyboard /runvalue:"keyboard preload check" All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    LoadPowerProfile rundll32.exe powrprof.dll,loadcurrentpwrscheme All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    LoadPowerProfile rundll32.exe powrprof.dll,loadcurrentpwrscheme All Users HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices
    LoadQM loadqm.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    Microsoft Works Portfolio c:\program files\microsoft works\wkssb.exe /allusers All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    Microsoft Works Update Detection c:\program files\microsoft works\wkdetect.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    MiniLog c:\windows\system\zonelabs\minilog.exe -service All Users HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices
    Morpheus c:\program files\morpheus\morpheus.exe /systray All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    Norton Auto-Protect c:\progra~1\norton~1\navapw32.exe /loadquiet All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    OEMRUNONCE c:\windows\options\cabs\oemrun.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    Offers "c:\program files\gator.com\offercompanion\offers.exe" All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    PCHealth c:\windows\pchealth\support\pchschd.exe -s All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    PowerReg Scheduler powerreg scheduler.exe .DEFAULT Startup
    RamBooster c:\program files\rambooster\rambooster.exe .DEFAULT HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    RealTray c:\program files\real\realplayer\realplay.exe systemboothideplayer All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    ScanRegistry c:\windows\scanregw.exe /autorun All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    SchedulingAgent mstask.exe All Users HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices
    ScriptBlocking "c:\program files\common files\symantec shared\script blocking\sbserv.exe" -reg All Users HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices
    SpeedTouch USB Diagnostics "c:\program files\alcatel\speedtouch usb\dragdiag.exe" /icon All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    SSDPSRV c:\windows\system\ssdpsrv.exe All Users HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices
    SystemTray systray.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    TaskMonitor c:\windows\taskmon.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    TrueVector c:\windows\system\zonelabs\vsmon.exe -service All Users HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices
    WorksFUD c:\program files\microsoft works\wkfud.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    ZoneAlarm c:\progra~1\zonela~1\zoneal~1\zoneal~1.exe -nopopup All Users Common Startup
     
  2. ratchet

    ratchet

    Joined:
    Dec 15, 2001
    Messages:
    1,546
    mls1282,

    I would right click my computer, preformance and check system recources.
    Then check out:
    http://www.pacs-portal.co.uk/startup_content.htm
    and then go to start run/type msconfig/ok/starup and edit start up by unchecking unnessacary programs in link above, restart when prompted at, restart you will see, selective startup,
    check don't show me this again.
    I would print startup list you posted and use it as reference.
     
  3. mls1282

    mls1282 Thread Starter

    Joined:
    Jun 11, 2001
    Messages:
    145
    OK, I followed those directions, and when I tried to restart, I got the same blue screen message. Do I have to exit out of all programs before I try to restart? Also, my sound still is not working...

    mls
     
  4. beach51

    beach51

    Joined:
    May 18, 2001
    Messages:
    1,199
    Hi mls,you also have a spyware componnet called Gator.Did you remove that from your startup programs.Go to this site and download a free program called Ad-aware5.6.

    http://www.lavasoftusa.net

    After you download that program also download the lastest singnture file,and unpack into the ad-aware program.Now run the program,make sure all the boxs on the left are check.If it finds any,check them all and delete them.

    Might also be a good idea to empty all your temp folders.Since you disabled some of your startup programs,lets have a look at what you have running now.
     
  5. beach51

    beach51

    Joined:
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    Messages:
    1,199
    As for your sound problem,Right click on My Computer,>properties>device manager>do you see any yellow (!),next to anything?If not go to Start>settings>control panel>multimedia>click on the playback icon>make sure theres nothing muted except mic>and the sliders are up.
     
  6. TonyKlein

    TonyKlein Malware Specialist

    Joined:
    Aug 26, 2001
    Messages:
    10,392
    This fatal exception is sometimes associated with ZoneAlarm.

    Much as I'm hesitant to advise you to disable your firewall, this may be the only way you could determine whether that's the culprit.

    Select 'Configure' from the main ZoneAlarm window, then deselect the 'Load ZoneAlarm at Startup' check box, and reboot.

    See whether the error disappears.

    Good luck,
     
  7. mls1282

    mls1282 Thread Starter

    Joined:
    Jun 11, 2001
    Messages:
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    I alredy downloaded Ad-Aware, thanks. I checked the properties of the sound devices and there were no !'s and nothing was muted in the settings. Everything seemed OK with those. I am still getting the blue screen I mentioned before when I try to reboot. Here is what I am running now:

    ddhelp.exe c:\windows\system\ddhelp.exe 0xfff97313 256 Not Available Not Available Not Available 4.08.00.0400 41.00 KB (41,984 bytes) 8/15/2001 5:23:06 PM
    explorer.exe c:\windows\explorer.exe 0xfffd006b 32 Not Available Not Available Not Available 5.50.4134.100 220.00 KB (225,280 bytes) Not Available
    gwmdmmsg.exe c:\windows\gwmdmmsg.exe 0xfffe1e03 32 Not Available Not Available Not Available 3.3.12.1 07/21/2001 10:49:54 98.55 KB (100,915 bytes) 8/15/2001 5:17:18 PM
    helpctr.exe c:\windows\pchealth\helpctr\binaries\helpctr.exe 0xfff8b9b3 32 Not Available Not Available Not Available 4.90.0.3002 484.27 KB (495,888 bytes) 11/16/2001 7:23:54 AM
    kernel32.dll c:\windows\system\kernel32.dll 0xff0ff32f 128 Not Available Not Available Not Available 4.90.3000 524.00 KB (536,576 bytes) Not Available
    kernel32.dll c:\windows\system\kernel32.dll 0xffffb64b 32 Not Available Not Available Not Available 4.90.3000 524.00 KB (536,576 bytes) Not Available
    kernel32.dll c:\windows\system\kernel32.dll 0xfffe1647 32 Not Available Not Available Not Available 4.90.3000 524.00 KB (536,576 bytes) Not Available
    minilog.exe c:\windows\system\zonelabs\minilog.exe 0xfffd736f 32 Not Available Not Available Not Available 2.6.362 27.95 KB (28,624 bytes) 11/23/2001 5:13:51 AM
    mprexe.exe c:\windows\system\mprexe.exe 0xfffe1c87 32 Not Available Not Available Not Available 4.90.3000 28.00 KB (28,672 bytes) Not Available
    navapw32.exe c:\program files\norton antivirus\navapw32.exe 0xfffb7163 32 Not Available Not Available Not Available 7.07.00.23 48.00 KB (49,152 bytes) 4/26/2001 7:29:26 PM
    pstores.exe c:\windows\system\pstores.exe 0xfffa881b 32 Not Available Not Available Not Available 5.00.2133.2 82.77 KB (84,752 bytes) Not Available
    rambooster.exe c:\program files\rambooster\rambooster.exe 0xfffb3b63 32 Not Available Not Available Not Available Not Available 458.50 KB (469,504 bytes) 12/25/2001 1:48:10 AM
    rnaapp.exe c:\windows\system\rnaapp.exe 0xfffdc2f3 32 Not Available Not Available Not Available 4.90.3000 56.00 KB (57,344 bytes) Not Available
    spool32.exe c:\windows\system\spool32.exe 0xfff8f9db 32 Not Available Not Available Not Available 4.90.3000 44.00 KB (45,056 bytes) Not Available
    starter.exe c:\windows\starter.exe 0xfffb6dfb 32 Not Available Not Available Not Available 5.00.05 32.00 KB (32,768 bytes) 9/2/2001 9:29:06 PM
    stmgr.exe c:\windows\system\restore\stmgr.exe 0xfffd056f 32 Not Available Not Available Not Available 4.90.0.2533 60.27 KB (61,712 bytes) Not Available
    tapisrv.exe c:\windows\system\tapisrv.exe 0xfffc873f 32 Not Available Not Available Not Available 4.90.3000 120.00 KB (122,880 bytes) Not Available
    taskmon.exe c:\windows\taskmon.exe 0xfffcdcdb 32 Not Available Not Available Not Available 4.90.3000 28.00 KB (28,672 bytes) Not Available
    vsmon.exe c:\windows\system\zonelabs\vsmon.exe 0xfffeba87 32 Not Available Not Available Not Available 2.6.362 471.30 KB (482,608 bytes) 11/23/2001 5:13:50 AM
    winmgmt.exe c:\windows\system\wbem\winmgmt.exe 0xfff9e4e7 32 Not Available Not Available Not Available 1.50.1164.0000 192.08 KB (196,685 bytes) Not Available
    wkdetect.exe c:\program files\microsoft works\wkdetect.exe 0xfff65e77 32 Not Available Not Available Not Available 6.00.1828.1 28.07 KB (28,739 bytes) 8/15/2001 5:27:24 PM
    zonealarm.exe c:\program files\zone labs\zonealarm\zonealarm.exe 0xfffdc5ff 32 Not Available Not Available Not Available 2.6.362 856.55 KB (877,104 bytes) 11/23/2001 5:13:50 AM
     
  8. beach51

    beach51

    Joined:
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    Hi Mls,wrong startup list,:D just like you posted before,msinfo>click on + sign next to software environement>click on startup programs>edit copy,and paste the page back here.Did you follow Tony's advice about ZA?Just uncheck it in msconfig,click apply,then ok,reboot.See if the problem is still there or not.
     
  9. TonyKlein

    TonyKlein Malware Specialist

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    It's better to disable it in the options of ZA as I described.
     
  10. mls1282

    mls1282 Thread Starter

    Joined:
    Jun 11, 2001
    Messages:
    145
    Sorry about that...here go my startup programs...I'm going to disable the Zonealarm too...any suggestions on the sound problem?




    *StateMgr c:\windows\system\restore\statemgr.exe All Users HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices
    Gateway Ink Monitor c:\program files\gateway\gateway ink monitor\inkmonitor.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    GWMDMMSG gwmdmmsg.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    GWMDMpi c:\windows\gwmdmpi.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    Keyboard Preload Check c:\oemdrvrs\keyb\preload.exe /devid:*pnp0320 /class:keyboard /runvalue:"keyboard preload check" All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    LoadPowerProfile rundll32.exe powrprof.dll,loadcurrentpwrscheme All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    LoadPowerProfile rundll32.exe powrprof.dll,loadcurrentpwrscheme All Users HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices
    Microsoft Works Update Detection c:\program files\microsoft works\wkdetect.exe .DEFAULT HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    MSConfigReminder c:\windows\system\msconfig.exe /reminder All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    Norton Auto-Protect c:\progra~1\norton~1\navapw32.exe /loadquiet All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    RamBooster c:\program files\rambooster\rambooster.exe .DEFAULT HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    ScanRegistry c:\windows\scanregw.exe /autorun All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    ScriptBlocking "c:\program files\common files\symantec shared\script blocking\sbserv.exe" -reg All Users HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices
    SystemTray systray.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    TaskMonitor c:\windows\taskmon.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    Tweak UI rundll32.exe tweakui.cpl,tweakmeup All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
     
  11. beach51

    beach51

    Joined:
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    Ok go back to Msconfig and disable the following also

    rambooster
    tweaku
    msconfigreminder
    microsoft works
    gateway ink monitor

    Still checking for the sound problem.Your sure the cables are pluged in the right ?



    Let us know if disable ZA solves the problem
     
  12. mls1282

    mls1282 Thread Starter

    Joined:
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    Messages:
    145
    I disabled ZA but the blue screen still appeared. However my sound has mysteriously come back(it has done this in the past...it would go off and then come back on...all the cords were plugged in correctly). I still can't properly shutdown most of the time...any more suggestions??
     
  13. TonyKlein

    TonyKlein Malware Specialist

    Joined:
    Aug 26, 2001
    Messages:
    10,392
  14. beach51

    beach51

    Joined:
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    Messages:
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    Glad to hear the sound is back.It could have something to do with one of the programs you disabled in msconfig.See if that link Tony posted helps with the problem.
     
  15. beach51

    beach51

    Joined:
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    Messages:
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    BTW,To remove Gator from your computer,go to Start>settings>control panel>add and remove programs>highlight gator>click remove>reboot.while your there,see if there is a program called offer companion,this is bundled in with gator.If it is remove that also.
     
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