windows error and other problems

I am running Windows ME with a Pentium 4 CPU. When I try to shutdown or restart, I sometimes get this blue screen message: "An exception at OE has occurred at 0028:F000F841 in VxD ---. This was called from 0028:C001D324 in VxD NDIS(01) + 00005AA0." I can't properly shutdown so I have to manually cut off the power frequently. Also, every now and again, the sound would stop working, but restarting the computer would rectify the problem. Now there is no sound coming out of the speakers at all. All the cords are connected properly, and I can't seem to figure out what the problem is. Here are my startup programs:



*StateMgr c:\windows\system\restore\statemgr.exe All Users HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices
AdaptecDirectCD "c:\program files\adaptec\easy cd creator 5\directcd\directcd.exe" All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
CreateCD50 "c:\program files\common files\adaptec shared\createcd\createcd50.exe" -r All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
EnsoniqMixer starter.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Gateway Ink Monitor c:\program files\gateway\gateway ink monitor\inkmonitor.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
GWMDMMSG gwmdmmsg.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
GWMDMpi c:\windows\gwmdmpi.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Hot Key Kbd 9910 Daemon sk9910dm.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Keyboard Preload Check c:\oemdrvrs\keyb\preload.exe /devid:*pnp0320 /class:keyboard /runvalue:"keyboard preload check" All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
LoadPowerProfile rundll32.exe powrprof.dll,loadcurrentpwrscheme All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
LoadPowerProfile rundll32.exe powrprof.dll,loadcurrentpwrscheme All Users HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices
LoadQM loadqm.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Microsoft Works Portfolio c:\program files\microsoft works\wkssb.exe /allusers All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Microsoft Works Update Detection c:\program files\microsoft works\wkdetect.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
MiniLog c:\windows\system\zonelabs\minilog.exe -service All Users HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices
Morpheus c:\program files\morpheus\morpheus.exe /systray All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Norton Auto-Protect c:\progra~1\norton~1\navapw32.exe /loadquiet All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
OEMRUNONCE c:\windows\options\cabs\oemrun.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Offers "c:\program files\gator.com\offercompanion\offers.exe" All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
PCHealth c:\windows\pchealth\support\pchschd.exe -s All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
PowerReg Scheduler powerreg scheduler.exe .DEFAULT Startup
RamBooster c:\program files\rambooster\rambooster.exe .DEFAULT HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
RealTray c:\program files\real\realplayer\realplay.exe systemboothideplayer All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
ScanRegistry c:\windows\scanregw.exe /autorun All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
SchedulingAgent mstask.exe All Users HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices
ScriptBlocking "c:\program files\common files\symantec shared\script blocking\sbserv.exe" -reg All Users HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices
SpeedTouch USB Diagnostics "c:\program files\alcatel\speedtouch usb\dragdiag.exe" /icon All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
SSDPSRV c:\windows\system\ssdpsrv.exe All Users HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices
SystemTray systray.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
TaskMonitor c:\windows\taskmon.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
TrueVector c:\windows\system\zonelabs\vsmon.exe -service All Users HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices
WorksFUD c:\program files\microsoft works\wkfud.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
ZoneAlarm c:\progra~1\zonela~1\zoneal~1\zoneal~1.exe -nopopup All Users Common Startup

 

mls1282,

I would right click my computer, preformance and check system recources.
Then check out:
http://www.pacs-portal.co.uk/startup_content.htm
and then go to start run/type msconfig/ok/starup and edit start up by unchecking unnessacary programs in link above, restart when prompted at, restart you will see, selective startup,
check don't show me this again.
I would print startup list you posted and use it as reference.

 

OK, I followed those directions, and when I tried to restart, I got the same blue screen message. Do I have to exit out of all programs before I try to restart? Also, my sound still is not working...

mls

 

Hi mls,you also have a spyware componnet called Gator.Did you remove that from your startup programs.Go to this site and download a free program called Ad-aware5.6.

http://www.lavasoftusa.net

After you download that program also download the lastest singnture file,and unpack into the ad-aware program.Now run the program,make sure all the boxs on the left are check.If it finds any,check them all and delete them.

Might also be a good idea to empty all your temp folders.Since you disabled some of your startup programs,lets have a look at what you have running now.

 

As for your sound problem,Right click on My Computer,>properties>device manager>do you see any yellow (!),next to anything?If not go to Start>settings>control panel>multimedia>click on the playback icon>make sure theres nothing muted except mic>and the sliders are up.

 

This fatal exception is sometimes associated with ZoneAlarm.

Much as I'm hesitant to advise you to disable your firewall, this may be the only way you could determine whether that's the culprit.

Select 'Configure' from the main ZoneAlarm window, then deselect the 'Load ZoneAlarm at Startup' check box, and reboot.

See whether the error disappears.

Good luck,

 

I alredy downloaded Ad-Aware, thanks. I checked the properties of the sound devices and there were no !'s and nothing was muted in the settings. Everything seemed OK with those. I am still getting the blue screen I mentioned before when I try to reboot. Here is what I am running now:

ddhelp.exe c:\windows\system\ddhelp.exe 0xfff97313 256 Not Available Not Available Not Available 4.08.00.0400 41.00 KB (41,984 bytes) 8/15/2001 5:23:06 PM
explorer.exe c:\windows\explorer.exe 0xfffd006b 32 Not Available Not Available Not Available 5.50.4134.100 220.00 KB (225,280 bytes) Not Available
gwmdmmsg.exe c:\windows\gwmdmmsg.exe 0xfffe1e03 32 Not Available Not Available Not Available 3.3.12.1 07/21/2001 10:49:54 98.55 KB (100,915 bytes) 8/15/2001 5:17:18 PM
helpctr.exe c:\windows\pchealth\helpctr\binaries\helpctr.exe 0xfff8b9b3 32 Not Available Not Available Not Available 4.90.0.3002 484.27 KB (495,888 bytes) 11/16/2001 7:23:54 AM
kernel32.dll c:\windows\system\kernel32.dll 0xff0ff32f 128 Not Available Not Available Not Available 4.90.3000 524.00 KB (536,576 bytes) Not Available
kernel32.dll c:\windows\system\kernel32.dll 0xffffb64b 32 Not Available Not Available Not Available 4.90.3000 524.00 KB (536,576 bytes) Not Available
kernel32.dll c:\windows\system\kernel32.dll 0xfffe1647 32 Not Available Not Available Not Available 4.90.3000 524.00 KB (536,576 bytes) Not Available
minilog.exe c:\windows\system\zonelabs\minilog.exe 0xfffd736f 32 Not Available Not Available Not Available 2.6.362 27.95 KB (28,624 bytes) 11/23/2001 5:13:51 AM
mprexe.exe c:\windows\system\mprexe.exe 0xfffe1c87 32 Not Available Not Available Not Available 4.90.3000 28.00 KB (28,672 bytes) Not Available
navapw32.exe c:\program files\norton antivirus\navapw32.exe 0xfffb7163 32 Not Available Not Available Not Available 7.07.00.23 48.00 KB (49,152 bytes) 4/26/2001 7:29:26 PM
pstores.exe c:\windows\system\pstores.exe 0xfffa881b 32 Not Available Not Available Not Available 5.00.2133.2 82.77 KB (84,752 bytes) Not Available
rambooster.exe c:\program files\rambooster\rambooster.exe 0xfffb3b63 32 Not Available Not Available Not Available Not Available 458.50 KB (469,504 bytes) 12/25/2001 1:48:10 AM
rnaapp.exe c:\windows\system\rnaapp.exe 0xfffdc2f3 32 Not Available Not Available Not Available 4.90.3000 56.00 KB (57,344 bytes) Not Available
spool32.exe c:\windows\system\spool32.exe 0xfff8f9db 32 Not Available Not Available Not Available 4.90.3000 44.00 KB (45,056 bytes) Not Available
starter.exe c:\windows\starter.exe 0xfffb6dfb 32 Not Available Not Available Not Available 5.00.05 32.00 KB (32,768 bytes) 9/2/2001 9:29:06 PM
stmgr.exe c:\windows\system\restore\stmgr.exe 0xfffd056f 32 Not Available Not Available Not Available 4.90.0.2533 60.27 KB (61,712 bytes) Not Available
tapisrv.exe c:\windows\system\tapisrv.exe 0xfffc873f 32 Not Available Not Available Not Available 4.90.3000 120.00 KB (122,880 bytes) Not Available
taskmon.exe c:\windows\taskmon.exe 0xfffcdcdb 32 Not Available Not Available Not Available 4.90.3000 28.00 KB (28,672 bytes) Not Available
vsmon.exe c:\windows\system\zonelabs\vsmon.exe 0xfffeba87 32 Not Available Not Available Not Available 2.6.362 471.30 KB (482,608 bytes) 11/23/2001 5:13:50 AM
winmgmt.exe c:\windows\system\wbem\winmgmt.exe 0xfff9e4e7 32 Not Available Not Available Not Available 1.50.1164.0000 192.08 KB (196,685 bytes) Not Available
wkdetect.exe c:\program files\microsoft works\wkdetect.exe 0xfff65e77 32 Not Available Not Available Not Available 6.00.1828.1 28.07 KB (28,739 bytes) 8/15/2001 5:27:24 PM
zonealarm.exe c:\program files\zone labs\zonealarm\zonealarm.exe 0xfffdc5ff 32 Not Available Not Available Not Available 2.6.362 856.55 KB (877,104 bytes) 11/23/2001 5:13:50 AM

 

Hi Mls,wrong startup list, just like you posted before,msinfo>click on + sign next to software environement>click on startup programs>edit copy,and paste the page back here.Did you follow Tony's advice about ZA?Just uncheck it in msconfig,click apply,then ok,reboot.See if the problem is still there or not.

 

It's better to disable it in the options of ZA as I described.

 

Sorry about that...here go my startup programs...I'm going to disable the Zonealarm too...any suggestions on the sound problem?




*StateMgr c:\windows\system\restore\statemgr.exe All Users HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices
Gateway Ink Monitor c:\program files\gateway\gateway ink monitor\inkmonitor.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
GWMDMMSG gwmdmmsg.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
GWMDMpi c:\windows\gwmdmpi.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Keyboard Preload Check c:\oemdrvrs\keyb\preload.exe /devid:*pnp0320 /class:keyboard /runvalue:"keyboard preload check" All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
LoadPowerProfile rundll32.exe powrprof.dll,loadcurrentpwrscheme All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
LoadPowerProfile rundll32.exe powrprof.dll,loadcurrentpwrscheme All Users HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices
Microsoft Works Update Detection c:\program files\microsoft works\wkdetect.exe .DEFAULT HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
MSConfigReminder c:\windows\system\msconfig.exe /reminder All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Norton Auto-Protect c:\progra~1\norton~1\navapw32.exe /loadquiet All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
RamBooster c:\program files\rambooster\rambooster.exe .DEFAULT HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
ScanRegistry c:\windows\scanregw.exe /autorun All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
ScriptBlocking "c:\program files\common files\symantec shared\script blocking\sbserv.exe" -reg All Users HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices
SystemTray systray.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
TaskMonitor c:\windows\taskmon.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Tweak UI rundll32.exe tweakui.cpl,tweakmeup All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

 

Ok go back to Msconfig and disable the following also

rambooster
tweaku
msconfigreminder
microsoft works
gateway ink monitor

Still checking for the sound problem.Your sure the cables are pluged in the right ?



Let us know if disable ZA solves the problem

 

I disabled ZA but the blue screen still appeared. However my sound has mysteriously come back(it has done this in the past...it would go off and then come back on...all the cords were plugged in correctly). I still can't properly shutdown most of the time...any more suggestions??

 

Well, that means that you can safely reenable ZoneAlarm at least.

Meanwhile, I found this MS article. Does it apply?

Exception OE in Vxd ndis When You Connect to the Internet (Q300021)

 

Glad to hear the sound is back.It could have something to do with one of the programs you disabled in msconfig.See if that link Tony posted helps with the problem.

 

BTW,To remove Gator from your computer,go to Start>settings>control panel>add and remove programs>highlight gator>click remove>reboot.while your there,see if there is a program called offer companion,this is bundled in with gator.If it is remove that also.