Windows Error Recovery

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delaneygottron

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I dont now what to do I have tried everything and now to the point where when I turned on my computer I end up at the windows failed to start a recent hardware or software change might be the cause and it says Windows error recovery. Everytime i click either start Windows normally or launch startup repair it will crash and then the same page will pop up if I click start Windows normally the Windows logo will appear for around 10 minutes blue screen and then restart and go through the same cycle again. Is there anything I can do I have already tried starting windows from the last known good configuration and safe mode nothing will start please help thanks.
 

Macboatmaster

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My apologies I missed that you had already tried that


You have not by any chance been changing any settings in msconfig have you for max mem and processors.


See if you can get to a cmd prompt from F8 on repair your computer
 

delaneygottron

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My apologies I missed that you had already tried that


You have not by any chance been changing any settings in msconfig have you for max mem and processors.


See if you can get to a cmd prompt from F8 on repair your computer
I dont believe I have however I do not doubt that I did at one time.
 

Macboatmaster

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What is the make and full model of the computer please


Has this occurred without warning or have there been problems leading up to this


All I have to work with is what you tell me, so please try and give me as much information regarding anything relevant as you can


If the computer is a laptop has it had a jolt or knock


Have you recently installed any new hardware or programs etc
 

delaneygottron

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What is the make and full model of the computer please


Has this occurred without warning or have there been problems leading up to this


All I have to work with is what you tell me, so please try and give me as much information regarding anything relevant as you can


If the computer is a laptop has it had a jolt or knock


Have you recently installed any new hardware or programs etc
The most recent hardware change was a ram upgrade in Nov. 2014. But there were problems leading up to this as well. I have had multiple BSOD in the past but I always restarted and it was fine. I troubleshooted my computer yesterday and the only problem is the hard drive. It has aswell been bumped in the past or jolted I hope that is not the reason.

Hopefully you can read this pic.
 

Macboatmaster

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If that is the 15R - N5110
here is the service manual
http://downloads.dell.com/Manuals/all-products/esuprt_laptop/esuprt_inspiron_laptop/inspiron-15r-n5110_Service%20Manual_en-us.pdf


the hard drive cannot be removed until major dismantling is done it requires the system board to be removed. Unlike many laptops where you can remove the hard drive easily from a panel on the base of the laptop


However the memory modules can be easily checked - see section 5 of the manual


With that report I very much doubt it is a ram fault with a memory module not correctly connected


The best advice I can give you is to try if you have not disconnecting battery, disconnect power
hold down power button for a full 20 seconds
reconnect mains power and try again


If no good check ram modules - for proper placement - will only apply if it has had knock from when they were inserted and they were not properly clipped in.


Other than that if you can get a boot from a CD you can make a dos boot disk check utility and see what that reports - although I doubt even if it will run the result will be other than to confirm your report


If you try what I have suggested and then if you wish to try the generic hard drive test when you post back we will continue
 

delaneygottron

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If that is the 15R - N5110
here is the service manual
http://downloads.dell.com/Manuals/a...p/inspiron-15r-n5110_Service Manual_en-us.pdf


the hard drive cannot be removed until major dismantling is done it requires the system board to be removed. Unlike many laptops where you can remove the hard drive easily from a panel on the base of the laptop


However the memory modules can be easily checked - see section 5 of the manual


With that report I very much doubt it is a ram fault with a memory module not correctly connected


The best advice I can give you is to try if you have not disconnecting battery, disconnect power
hold down power button for a full 20 seconds
reconnect mains power and try again


If no good check ram modules - for proper placement - will only apply if it has had knock from when they were inserted and they were not properly clipped in.


Other than that if you can get a boot from a CD you can make a dos boot disk check utility and see what that reports - although I doubt even if it will run the result will be other than to confirm your report


If you try what I have suggested and then if you wish to try the generic hard drive test when you post back we will continue
I doubt its the RAM the troubleshooter said it is a hard drive problem. I do not know what you mean by generic test of the hard drive. Would I be better off taking it to my repair guy?
 

Macboatmaster

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I think so yes.


Indeed as I said
With that report I very much doubt it is a ram fault with a memory module not correctly connected
I doubt its the RAM
should you decide to follow my advice before taking it for repair
You should follow the procedure in this link - as you have a Western Digital hard drive
http://support.wdc.com/product/download.asp?groupid=606&sid=2&lang=en


make yourself a dos bootable usb
boot from the usb and run the quick test and then depending on that result run the extended test
If it is the drive and the extended test manages to repair the file damage due to bad sectors - you may then just get a boot to windows


If you do back everything up that you need and then either if you are capable use the service manual to replace the hard drive OR take it to your repair man
 
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