Windows Explorer crashed after updating to SP3

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DSX

Thread Starter
Joined
May 21, 2003
Messages
38
I updated to SP3 about a month ago and now when I try to delete a file windows explorer crashes. I looked at my event Viewer and these are the errors I get.

Addition: It looks like its only when I try to delete a file from the desktop I am still doing more testing.

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date: 9/17/2008
Time: 6:51:05 PM
User: N/A
Computer:
Description:
Fault bucket 776570528.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 37 37 36 35 37 30 35 32 77657052
0010: 38 0d 0a 8..



Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 9/17/2008
Time: 6:50:58 PM
User: N/A
Computer:
Description:
Faulting application explorer.exe, version 6.0.2900.5512, faulting module shell32.dll, version 6.0.2900.5512, fault address 0x000a901e.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 78 70 ure exp
0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 35 35 31 32 20 00.5512
0030: 69 6e 20 73 68 65 6c 6c in shell
0038: 33 32 2e 64 6c 6c 20 36 32.dll 6
0040: 2e 30 2e 32 39 30 30 2e .0.2900.
0048: 35 35 31 32 20 61 74 20 5512 at
0050: 6f 66 66 73 65 74 20 30 offset 0
0058: 30 30 61 39 30 31 65 0d 00a901e.
0060: 0a .
 
Joined
Jul 28, 2008
Messages
1,092
DSX, (85 members and 3738 guests) are online at this time, this place is busy so you have to be patient OK

How to post a minidump log

I barrowed this great tutorial from;
Rollin' Rog
Moderator with 42,872 posts
We need to examine your minidump logs, follow these instructions please;


1 > create a new folder on the desktop and call it "dumpcheck" or whatever you like
2 > navigate to c:\windows\minidump and copy the last few minidump files to that folder. *this assumes 'c' is your boot drive, if it is not, subsitute accordingly
3 > close the folder and right click on it and select Send to Compressed (zipped) Folder.
4 > use the "manage attachments" in the "advanced" reply window to upload that zip file here as an attachment.

This might point us to a non Windows driver causing the error, if one exists for it.

Since almost all bugchecks can be caused by faulty ram, I would recommend you perform memory tests.

Beginners Guides: Diagnosing Bad Memory

Memtest86 - A Stand-alone Memory Diagnostic
 

DSX

Thread Starter
Joined
May 21, 2003
Messages
38
Well, I have done a little more testing and found this only happens when I try to delete something off my desktop. If I move the item into a folder and delete it works fine.
 
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