Windows Explorer Crashes when opening system from Control Panel

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GolarBagi

Thread Starter
Joined
Sep 30, 2014
Messages
23
Hi. I have a problem and the issue is that when I open Control Panel and click System, Windows Explorer crashes. I have searched online and tried a few solutions but none have worked. Please help if you can. Let me know if you need any additional info from me.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,047
We have no information about your computer, so please do the following:

Download and save the TSG System Information Utility (SysInfo.exe) to the desktop.

After it's been downloaded and saved, double-click it to run it.

Information about your computer will appear.

Return here to your thread, then copy-and-paste the ENTIRE text here.

-------------------------------------------------------
 

GolarBagi

Thread Starter
Joined
Sep 30, 2014
Messages
23
Here you go:

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD A6-3620 APU with Radeon(tm) HD Graphics, AMD64 Family 18 Model 1 Stepping 0
Processor Count: 4
RAM: 7666 Mb
Graphics Card: AMD Radeon HD 6530D Graphics, 512 Mb
Hard Drives: C: Total - 942336 MB, Free - 22539 MB; D: Total - 11429 MB, Free - 1370 MB;
Motherboard: PEGATRON CORPORATION, 2ACF
Antivirus: AVG AntiVirus Free Edition 2014, Updated and Enabled
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,047
Hard Drives: C: Total - 942336 MB, Free - 22539 MB; D: Total - 11429 MB, Free - 1370 MB
The 920.25 GB capacity hard drive in your computer has only 22.01 GB of free space left and is almost 98% full.

Besides Disk Defragmenter not being able to run, a too-full hard drive will cause performance issues and other issues.

It's my guess it's full of videos, music, photos, etc., so you have some serious "decluttering" to do.

You stand to lose all that personal data if Windows crashes or the hard drive dies.

--------------------------------------------------------------

Go here, then click the large blue "Download Now @ Bleeping Computer" button to download and save AdwCleaner.exe to your desktop.

Close all open windows first, then double-click AdwCleaner.exe to load its main window.

Click the "Scan" button, then allow the scanning process to finish.

Click the "Report" button.

When the log appears, save it.

Return here to your thread, then copy-and-paste the ENTIRE log here.

--------------------------------------------------------------
 

GolarBagi

Thread Starter
Joined
Sep 30, 2014
Messages
23
Here is the log:

# AdwCleaner v4.000 - Report created 18/10/2014 at 11:51:47
# Updated 12/10/2014 by Xplode
# Database : 2014-10-17.9
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : whyme6181 - WHYME6181-HP
# Running from : C:\Users\whyme6181\Downloads\AdwCleaner.exe
# Option : Scan

***** [ Services ] *****

Service Found : vToolbarUpdater18.1.9

***** [ Files / Folders ] *****

File Found : C:\Users\whyme6181\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_lyrics.wikia.com_0.localstorage
File Found : C:\Users\whyme6181\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.azlyrics.com_0.localstorage
Folder Found : C:\Program Files (x86)\AVG SafeGuard toolbar
Folder Found : C:\Program Files (x86)\AVG Security Toolbar
Folder Found : C:\Program Files (x86)\Common Files\AVG Secure Search
Folder Found : C:\ProgramData\AVG SafeGuard toolbar
Folder Found : C:\ProgramData\AVG Secure Search
Folder Found : C:\ProgramData\AVG Security Toolbar
Folder Found : C:\ProgramData\QuickSet
Folder Found : C:\ProgramData\WinterSoft
Folder Found : C:\Users\whyme6181\AppData\Local\AVG SafeGuard toolbar
Folder Found : C:\Users\whyme6181\AppData\Local\FileTypeAssistant
Folder Found : C:\Users\whyme6181\AppData\LocalLow\AVG SafeGuard toolbar

***** [ Scheduled Tasks ] *****

Task Found : Driver Booster Scan
Task Found : Driver Booster Update
Task Found : ProgramRefresh-ATFST
Task Found : ProgramUpdateCheck

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Found : HKCU\Software\AppDataLow\{5F189DF5-2D05-472B-9091-84D9848AE48B}
Key Found : HKCU\Software\AppDataLow\{5F189DF5-2D05-472B-9091-84D9848AE48B}
Key Found : HKCU\Software\AVG SafeGuard toolbar
Key Found : HKCU\Software\Bitberry Software
Key Found : HKCU\Software\FileTypeAssistant
Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EE932B49-D5C0-4D19-A3DA-CE0849258DE6}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Found : [x64] HKCU\Software\AVG SafeGuard toolbar
Key Found : [x64] HKCU\Software\Bitberry Software
Key Found : [x64] HKCU\Software\FileTypeAssistant
Key Found : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Found : HKLM\SOFTWARE\{3A7D3E19-1B79-4E4E-BD96-5467DA2C4EF0}
Key Found : HKLM\SOFTWARE\AVG SafeGuard toolbar
Key Found : HKLM\SOFTWARE\AVG Security Toolbar
Key Found : HKLM\SOFTWARE\Classes\AppID\{1FDFF5A2-7BB1-48E1-8081-7236812B12B2}
Key Found : HKLM\SOFTWARE\Classes\AppID\ViProtocol.DLL
Key Found : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.BrowserWndAPI
Key Found : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.BrowserWndAPI.1
Key Found : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.PugiObj
Key Found : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.PugiObj.1
Key Found : HKLM\SOFTWARE\Classes\CLSID\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{933B95E2-E7B7-4AD9-B952-7AC336682AE3}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{B658800C-F66E-4EF3-AB85-6C0C227862A9}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{DE9028D0-5FFA-4E69-94E3-89EE8741F468}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Found : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Found : HKLM\SOFTWARE\Classes\Interface\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Found : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Found : HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
Key Found : HKLM\SOFTWARE\Classes\protocols\handler\viprotocol
Key Found : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi
Key Found : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi.1
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{74FB6AFD-DD77-4CEB-83BD-AB2B63E63C93}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{C2AC8A0E-E48E-484B-A71C-C7A937FAAB94}
Key Found : HKLM\SOFTWARE\Classes\ViProtocol.ViProtocolOLE
Key Found : HKLM\SOFTWARE\Classes\ViProtocol.ViProtocolOLE.1
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\biclient_RASAPI32
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\biclient_RASMANCS
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{C6FDD0C3-266A-4DC3-B459-28C697C44CDC}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\AVG SafeGuard toolbar
Key Found : HKLM\SOFTWARE\MozillaPlugins\@avg.com/AVG SiteSafety plugin,version=11.0.0.1,application/x-avg-sitesafety-plugin
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\3152E1F19977892449DC968802CE8964
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\649A52D257CA5DB4EAAE8BA9EB23E467
Value Found : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}]
Value Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{95B7759C-8C7F-4BF1-B163-73684A933233}]
Value Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [vProt]
Value Found : HKLM\SOFTWARE\Mozilla\Firefox\Extensions [[email protected]]

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17344


-\\ Google Chrome v38.0.2125.101


*************************

AdwCleaner[R0].txt - [3801 octets] - [31/01/2014 00:33:02]
AdwCleaner[R1].txt - [6925 octets] - [18/10/2014 11:51:47]
AdwCleaner[S0].txt - [3182 octets] - [31/01/2014 00:37:52]

########## EOF - C:\AdwCleaner\AdwCleaner[R1].txt - [7045 octets] ##########
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,047
Close all open windows first, then double-click AdwCleaner.exe to load its main window.

Click the "Scan" button, then allow the scanning process to finish.

Click the "Clean" button, then click "OK".

Allow the cleaning process to finish.

When it's finished, click "OK" in each window that appears.

The computer will restart.

When the log appears during restart, save it.

Return here to your thread, then copy-and-paste the ENTIRE log here.

--------------------------------------------------------------------
 

GolarBagi

Thread Starter
Joined
Sep 30, 2014
Messages
23
Sorry, here is the better log:

# AdwCleaner v4.000 - Report created 18/10/2014 at 12:18:12
# DB v2014-10-17.9
# Updated 12/10/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : whyme6181 - WHYME6181-HP
# Running from : C:\Users\whyme6181\Downloads\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****

Service Deleted : vToolbarUpdater18.1.9

***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\AVG SafeGuard toolbar
Folder Deleted : C:\Program Files (x86)\AVG SafeGuard toolbar
[!] Folder Deleted : C:\Users\whyme6181\AppData\Local\AVG SafeGuard toolbar
Folder Deleted : C:\Users\whyme6181\AppData\LocalLow\AVG SafeGuard toolbar
Folder Deleted : C:\ProgramData\AVG Secure Search
Folder Deleted : C:\Program Files (x86)\Common Files\AVG Secure Search
Folder Deleted : C:\ProgramData\AVG Security Toolbar
Folder Deleted : C:\Program Files (x86)\AVG Security Toolbar
Folder Deleted : C:\Users\whyme6181\AppData\Local\FileTypeAssistant
Folder Deleted : C:\ProgramData\QuickSet
Folder Deleted : C:\ProgramData\WinterSoft
File Deleted : C:\Users\whyme6181\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_lyrics.wikia.com_0.localstorage
File Deleted : C:\Users\whyme6181\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.azlyrics.com_0.localstorage

***** [ Scheduled Tasks ] *****

Task Deleted : Driver Booster Scan
Task Deleted : Driver Booster Update
Task Deleted : ProgramRefresh-ATFST
Task Deleted : ProgramUpdateCheck

***** [ Shortcuts ] *****


***** [ Registry ] *****

Value Deleted : HKLM\SOFTWARE\Mozilla\Firefox\Extensions [[email protected]]
Key Deleted : HKLM\SOFTWARE\Classes\AppID\ViProtocol.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.BrowserWndAPI
Key Deleted : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.BrowserWndAPI.1
Key Deleted : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.PugiObj
Key Deleted : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.PugiObj.1
Key Deleted : HKLM\SOFTWARE\Classes\protocols\handler\viprotocol
Key Deleted : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi
Key Deleted : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi.1
Key Deleted : HKLM\SOFTWARE\Classes\ViProtocol.ViProtocolOLE
Key Deleted : HKLM\SOFTWARE\Classes\ViProtocol.ViProtocolOLE.1
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\biclient_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\biclient_RASMANCS
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [vProt]
Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@avg.com/AVG SiteSafety plugin,version=11.0.0.1,application/x-avg-sitesafety-plugin
Key Deleted : HKCU\Software\AppDataLow\{5F189DF5-2D05-472B-9091-84D9848AE48B}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{1FDFF5A2-7BB1-48E1-8081-7236812B12B2}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{933B95E2-E7B7-4AD9-B952-7AC336682AE3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{B658800C-F66E-4EF3-AB85-6C0C227862A9}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{DE9028D0-5FFA-4E69-94E3-89EE8741F468}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{74FB6AFD-DD77-4CEB-83BD-AB2B63E63C93}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{C2AC8A0E-E48E-484B-A71C-C7A937FAAB94}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EE932B49-D5C0-4D19-A3DA-CE0849258DE6}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{C6FDD0C3-266A-4DC3-B459-28C697C44CDC}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{95B7759C-8C7F-4BF1-B163-73684A933233}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}]
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKCU\Software\AVG SafeGuard toolbar
Key Deleted : HKCU\Software\Bitberry Software
Key Deleted : HKCU\Software\FileTypeAssistant
Key Deleted : HKLM\SOFTWARE\{3A7D3E19-1B79-4E4E-BD96-5467DA2C4EF0}
Key Deleted : HKLM\SOFTWARE\AVG SafeGuard toolbar
Key Deleted : HKLM\SOFTWARE\AVG Security Toolbar
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\AVG SafeGuard toolbar
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\3152E1F19977892449DC968802CE8964
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\649A52D257CA5DB4EAAE8BA9EB23E467

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17344


-\\ Google Chrome v38.0.2125.101


*************************

AdwCleaner[R0].txt - [3801 octets] - [31/01/2014 00:33:02]
AdwCleaner[R1].txt - [7169 octets] - [18/10/2014 11:51:47]
AdwCleaner[R2].txt - [7295 octets] - [18/10/2014 12:14:29]
AdwCleaner[S0].txt - [3182 octets] - [31/01/2014 00:37:52]
AdwCleaner[S1].txt - [6922 octets] - [18/10/2014 12:18:12]

########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [6982 octets] ##########
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,047
Do another "Scan" and "Clean", then restart, then save the log, then submit it here.

This is to confirm that the first "Scan" and "Clean" detected and removed everything.

----------------------------------------------------------

Is Windows Explorer still crashing?

----------------------------------------------------------
 

GolarBagi

Thread Starter
Joined
Sep 30, 2014
Messages
23
HI. Here is the log and yes it is still crashing:

# AdwCleaner v4.000 - Report created 18/10/2014 at 13:20:37
# DB v2014-10-17.9
# Updated 12/10/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : whyme6181 - WHYME6181-HP
# Running from : C:\Users\whyme6181\Downloads\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\Users\whyme6181\AppData\Local\AVG SafeGuard toolbar

***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****


***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17344


-\\ Google Chrome v38.0.2125.101


*************************

AdwCleaner[R0].txt - [3801 octets] - [31/01/2014 00:33:02]
AdwCleaner[R1].txt - [7169 octets] - [18/10/2014 11:51:47]
AdwCleaner[R2].txt - [7295 octets] - [18/10/2014 12:14:29]
AdwCleaner[R3].txt - [1190 octets] - [18/10/2014 13:17:11]
AdwCleaner[S0].txt - [3182 octets] - [31/01/2014 00:37:52]
AdwCleaner[S1].txt - [7090 octets] - [18/10/2014 12:18:12]
AdwCleaner[S2].txt - [1041 octets] - [18/10/2014 13:20:37]

########## EOF - C:\AdwCleaner\AdwCleaner[S2].txt - [1101 octets] ##########
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,047
Instead of clicking System in Control Panel, right-click Computer and then left-click Properties to open the "System" window.

Does it still crash?

-----------------------------------------------------------

Have you been using AVG's built-in file/registry cleaner/tuneup feature?

Have you been using any other utilities of this type?

-----------------------------------------------------------
 

GolarBagi

Thread Starter
Joined
Sep 30, 2014
Messages
23
Hi. Yes, it still crashes from there. I have not used AVG's built-in file/registry cleaner/tuneup feature. I have used CCleaner to do that though.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,047
If you've been over-using the "Cleaner" and "Registry" features of Piriform CCleaner, you may have damaged the Windows 7 operating system.

Unless this is something that you can live with, you may need to attempt a Windows 7 repair.

----------------------------------------------------------
 

GolarBagi

Thread Starter
Joined
Sep 30, 2014
Messages
23
Which option would I choose?

Startup Repair
System Restore
System Image Recovery
Windows Memory Diagnostic Tool
 
Joined
Mar 16, 2013
Messages
792
Hi, unlikely ccleaner has taken out a system file, it is as reg cleaners go one of the least intrusive, more likely you have some system file corruption. Can you boot to safe mode and see if the problem continues.

You should boot to the RE (repair your computer) option this is accessed through safe mode, go past the language setup and select command prompt at the x sources prompt, type:-

bcdedit | find "osdevice" (press enter, must inc " and the | is called a pipe it is found above the \ key) whatever partition drive letter is returned use in these cmds, lets assume C:

chkdsk C:/r press enter 5 stages of chkdsk will run and will take a long time to complete.

Next still at the command prompt type:-

sfc/scannow /offbootdir=c:\ /offwindir=c:\windows (press enter)

sfc will run can take awhile, restart computer let us know how you get on.
 

GolarBagi

Thread Starter
Joined
Sep 30, 2014
Messages
23
Hi. I did as you said. In safe mode chkdsk finished in seconds and I got an error for sfc "Windows resource protection could not start the repair service." Chkdsk is currently running after startup but so far the results look the same.
 
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