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Windows Explorer Crashes

Discussion in 'Windows XP' started by hhhstunna, May 19, 2007.

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  1. hhhstunna

    hhhstunna Thread Starter

    Joined:
    May 13, 2004
    Messages:
    10
    Hey all, two days ago my computer started having a problem when I would open up folders and Windows Explorer would have an error message and then it would refresh my computer and close all Windows Explorer Window(s).

    Ive researched quite a bit in my spare time in the past two days and found that it could be related to ntdll.dll. But in my research I haven't really found any solutions, yet it almost seems like a common/uncommon problem.

    I have done a few system restores all of which were unable to return to a previous state. I am up to date on the latest virus/spyware/adware definitions and ran scans using: Norton Internet Security 2007, Spy Sweeper, AdAware, Spybot Search & Destroy and Stinger.

    System Information (Dxdiag)

    Machine name: PC
    Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.070227-2254)
    Language: English (Regional Setting: English)
    System Manufacturer: AOPEN_
    System Model: AWRDACPI
    BIOS: Phoenix - AwardBIOS v6.00PG
    Processor: Intel(R) Pentium(R) 4 CPU 2.40GHz
    Memory: 504MB RAM
    Page File: 432MB used, 797MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
    DX Setup Parameters: Not found
    DxDiag Version: 5.03.2600.2180 32bit Unicode

    ----------------------------------------------------------------------------------------------

    Here is the error message:

    Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

    Error Signature:
    AppName: explorer.exe AppVer: 6.0.2900.2180 ModName: unknown
    ModVer: 0.0.0.0 Offset: 00000000

    ----------------------------------------------------------------------------------------------

    My Hijackthis Log:

    Logfile of HijackThis v1.99.1
    Scan saved at 1:43:21 PM, on 5/19/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
    C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
    C:\WINDOWS\System32\igfxtray.exe
    C:\WINDOWS\System32\hkcmd.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\dllhost.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
    C:\Program Files\MSN Messenger\msnmsgr.exe
    C:\WINDOWS\system32\NOTEPAD.EXE
    C:\WINDOWS\explorer.exe
    C:\WINDOWS\system32\NOTEPAD.EXE
    C:\Documents and Settings\Charlie\Desktop\hijackthis\HijackThis.exe

    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.0\NppBho.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.0\UIBHO.dll
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
    O4 - HKLM\..\Run: [DeadAIM] "rundll32.exe" "C:\Program Files\AIM\\DeadAIM.ocm",ExportedCheckODLs
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton Internet Security\osCheck.exe"
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
    O4 - HKLM\..\Run: [SpySweeper] C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe /startintray
    O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
    O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_9
    O4 - HKCU\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033
    O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by138fd.bay138.hotmail.msn.com/resources/MsnPUpld.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1174050852155
    O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1174050843889
    O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www.ca.com/ca/en/securityadvisor/virusinfo/webscan.cab
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
    O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
    O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
    O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
    O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
    O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\isPwdSvc.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
    O23 - Service: LiveUpdate Notice Service - Unknown owner - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifEng.dll (file missing)
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
    O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe


    Please help me out and let me know if you need more information.
     
  2. hhhstunna

    hhhstunna Thread Starter

    Joined:
    May 13, 2004
    Messages:
    10
    After messing around abit to see if anything else is affected it seems that its only folders with videos in them. When I actually try to watch some of them. I get a Windows Media Player error.

    Windows Media Player has encountered a problem and needs to close. We are sorry for the inconvenience.

    Error Signature:
    AppName: wmplayer.exe AppVer: 10.0.0.3802 ModName: unknown
    ModVer: 0.0.0.0 Offset: 00000000
     
  3. hhhstunna

    hhhstunna Thread Starter

    Joined:
    May 13, 2004
    Messages:
    10
    I tried doing a Windows XP repair but I forgot my password. I also uninstalled SP2 and reinstalled to see if it would correct the problem but to no avail. Any help, advice or comments are appreciated.
     
  4. Goku

    Goku

    Joined:
    May 17, 2007
    Messages:
    1,408
    How did you try to repair Windows because no password is needed?
     
  5. hhhstunna

    hhhstunna Thread Starter

    Joined:
    May 13, 2004
    Messages:
    10
    When I put in the XP cd and press any key to boot the CD and I try to do a repair it asks for the Administrator's password.
     
  6. attanasio

    attanasio

    Joined:
    May 21, 2007
    Messages:
    7
    try this
     
  7. managed

    managed Trusted Advisor

    Joined:
    May 24, 2003
    Messages:
    9,479
    First Name:
    Allan
    You went to the Recovery Console, if you want to do a 'Repair' install of XP follow the steps in the Sticky at the top of this forums first page.
     
  8. ozrom1e

    ozrom1e

    Joined:
    May 15, 2006
    Messages:
    11,849
    If you want to do a repair-install you use the second occurrence of "R" not the first, yu just click past the first and several screens later you will find the correct one and be sure to be careful and read the screens they can be a bit tricky
     
  9. Goku

    Goku

    Joined:
    May 17, 2007
    Messages:
    1,408
    It is because you tried repairing using Rcovery Console.That's the wrong way.To repair Windows,say no to the first screen and yes to the following scrren.This will start the repair.Try it and report back here.Good Luck.
     
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