Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit, Build 7601, Installed 20121025221733.000000+540
Processor: Intel(R) Core(TM) i5 CPU M 540 @ 2.53GHz, Intel64 Family 6 Model 37 Stepping 2, CPU Count: 4
Total Physical RAM: 4 GB
Graphics Card: Intel(R) HD Graphics, 1721 MB
Hard Drives: C: 117 GB (9 GB Free); E: 1 GB (1 GB Free); G: 931 GB (138 GB Free);
Motherboard: Hewlett-Packard 172A, ver KBC Version 30.35, s/n CZC03736F7
System: Hewlett-Packard, ver HPQOEM - f, s/n CZC03736F7
Antivirus: Malwarebytes, Enabled and Updated
Hi Everyone,
My computer has started acting strangely. First noticed that items sent via an online chat app were arriving for others to see, but not showing up for me.
then when trying to manage picture files, thumbnails were disappearing, cut and pasting not working and windows explorer freezing for any little thing like create a new folder, renaming or trying to drag and drop files into folders.
Edge seems to be working ok, and I can connect to internet and browse ok.
Windows explorer worked fine in safe mode.
I am also hearing the fan racing when I use win explorer, and have had the laptop cut out because I guess it got too hot.
I would suspect a virus, but I have been on a free trial of Malwarebytes for the lat 10 days, and scans have not shown much. It quarantined one threat which I deleted.
Any ideas ?? Many thanks in advance.
Rumi
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit, Build 7601, Installed 20121025221733.000000+540
Processor: Intel(R) Core(TM) i5 CPU M 540 @ 2.53GHz, Intel64 Family 6 Model 37 Stepping 2, CPU Count: 4
Total Physical RAM: 4 GB
Graphics Card: Intel(R) HD Graphics, 1721 MB
Hard Drives: C: 117 GB (9 GB Free); E: 1 GB (1 GB Free); G: 931 GB (138 GB Free);
Motherboard: Hewlett-Packard 172A, ver KBC Version 30.35, s/n CZC03736F7
System: Hewlett-Packard, ver HPQOEM - f, s/n CZC03736F7
Antivirus: Malwarebytes, Enabled and Updated
Hi Everyone,
My computer has started acting strangely. First noticed that items sent via an online chat app were arriving for others to see, but not showing up for me.
then when trying to manage picture files, thumbnails were disappearing, cut and pasting not working and windows explorer freezing for any little thing like create a new folder, renaming or trying to drag and drop files into folders.
Edge seems to be working ok, and I can connect to internet and browse ok.
Windows explorer worked fine in safe mode.
I am also hearing the fan racing when I use win explorer, and have had the laptop cut out because I guess it got too hot.
I would suspect a virus, but I have been on a free trial of Malwarebytes for the lat 10 days, and scans have not shown much. It quarantined one threat which I deleted.
Any ideas ?? Many thanks in advance.
Rumi