WINDOWS EXPLORER error and computer cannot turn off without plugging the computer

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akajackbauer

Thread Starter
Joined
Dec 24, 2007
Messages
5
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Hi, I have a problem with windows XP. Everytime I turn off my computer by clicking on "turn off computer," I receive an error message popup that states "Windows Explorer has encountered a problem and needs to be closed." After that pop-up message, the computer freezes for about a minute and goes back to its normal format (desktop) and the computer DOES NOT TURN OFF.

How do I turn off my computer without unplugging the computer? I try "ctrl+alt+del" to go to the windows task manager to "shut down" the computer but..the computer restarts again and doesnt turn off. Do I have a virus or a windows explorer problem? and how do i fix it? thank you
 
Joined
Apr 7, 2007
Messages
4,910
Click Start, click Run, type eventvwr.msc in the Open box, and then press Enter.
Click the Application category.

Look For Recent Errors > Double Click on them > Another Windows Will open > On the Right Side use the Double Notepad icon to copy the error paste them here
 

akajackbauer

Thread Starter
Joined
Dec 24, 2007
Messages
5
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1005
Date: 12/25/2007
Time: 1:25:30 AM
User: N/A
Computer: NIKKI
Description:
Windows cannot access the file C:\WINDOWS\SYSTEM32\wuaueng.dll for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Windows Update Agent because of this error.

Program: Windows Update Agent
File: C:\WINDOWS\SYSTEM32\wuaueng.dll

The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
- It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.
Additional Data
Error value: C000009C
Disk type: 3

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.




next one

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1005
Date: 12/22/2007
Time: 11:02:27 PM
User: N/A
Computer: NIKKI
Description:
Windows cannot access the file C:\WINDOWS\SYSTEM32\wuaueng.dll for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Windows Update Agent because of this error.

Program: Windows Update Agent
File: C:\WINDOWS\SYSTEM32\wuaueng.dll

The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
- It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.
Additional Data
Error value: C000009C
Disk type: 3

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


next one...


Event Type: Error
Event Source: EventSystem
Event Category: (50)
Event ID: 4609
Date: 12/22/2007
Time: 10:45:05 PM
User: N/A
Computer: NIKKI
Description:
The COM+ Event System detected a bad return code during its internal processing. HRESULT was 80080005 from line 44 of d:\qxp_slp\com\com1x\src\events\tier1\eventsystemobj.cpp. Please contact Microsoft Product Support Services to report this error.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.




next one

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1005
Date: 12/22/2007
Time: 10:41:27 PM
User: N/A
Computer: NIKKI
Description:
Windows cannot access the file C:\WINDOWS\SYSTEM32\wuaueng.dll for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Windows Update Agent because of this error.

Program: Windows Update Agent
File: C:\WINDOWS\SYSTEM32\wuaueng.dll

The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
- It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.
Additional Data
Error value: C000009C
Disk type: 3

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.



Event Type: Error
Event Source: EventSystem
Event Category: (50)
Event ID: 4609
Date: 12/22/2007
Time: 9:57:44 PM
User: N/A
Computer: NIKKI
Description:
The COM+ Event System detected a bad return code during its internal processing. HRESULT was 80080005 from line 44 of d:\qxp_slp\com\com1x\src\events\tier1\eventsystemobj.cpp. Please contact Microsoft Product Support Services to report this error.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.




next one....


Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 12/22/2007
Time: 9:43:04 PM
User: N/A
Computer: NIKKI
Description:
Faulting application explorer.exe, version 6.0.2900.3156, faulting module wuaueng.dll, version 7.0.6000.381, fault address 0x0013ecf0.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 78 70 ure exp
0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 33 31 35 36 20 00.3156
0030: 69 6e 20 77 75 61 75 65 in wuaue
0038: 6e 67 2e 64 6c 6c 20 37 ng.dll 7
0040: 2e 30 2e 36 30 30 30 2e .0.6000.
0048: 33 38 31 20 61 74 20 6f 381 at o
0050: 66 66 73 65 74 20 30 30 ffset 00
0058: 31 33 65 63 66 30 13ecf0


next one...
Event Type: Error
Event Source: EventSystem
Event Category: (50)
Event ID: 4609
Date: 12/22/2007
Time: 9:11:15 PM
User: N/A
Computer: NIKKI
Description:
The COM+ Event System detected a bad return code during its internal processing. HRESULT was 800706BA from line 62 of d:\qxp_slp\com\com1x\src\events\tier1\eventsystemobj.cpp. Please contact Microsoft Product Support Services to report this error.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.



next one


Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 12/22/2007
Time: 2:52:32 AM
User: N/A
Computer: NIKKI
Description:
Faulting application explorer.exe, version 6.0.2900.3156, faulting module wuaueng.dll, version 7.0.6000.381, fault address 0x0013ecf0.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 78 70 ure exp
0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 33 31 35 36 20 00.3156
0030: 69 6e 20 77 75 61 75 65 in wuaue
0038: 6e 67 2e 64 6c 6c 20 37 ng.dll 7
0040: 2e 30 2e 36 30 30 30 2e .0.6000.
0048: 33 38 31 20 61 74 20 6f 381 at o
0050: 66 66 73 65 74 20 30 30 ffset 00
0058: 31 33 65 63 66 30 13ecf0




next one...


Event Type: Error
Event Source: EventSystem
Event Category: (50)
Event ID: 4609
Date: 12/22/2007
Time: 2:33:03 AM
User: N/A
Computer: NIKKI
Description:
The COM+ Event System detected a bad return code during its internal processing. HRESULT was 80080005 from line 44 of d:\qxp_slp\com\com1x\src\events\tier1\eventsystemobj.cpp. Please contact Microsoft Product Support Services to report this error.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.



Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 12/8/2007
Time: 12:35:29 AM
User: N/A
Computer: NIKKI
Description:
Faulting application explorer.exe, version 6.0.2900.3156, faulting module wuaueng.dll, version 7.0.6000.381, fault address 0x0013ecf0.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 78 70 ure exp
0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 33 31 35 36 20 00.3156
0030: 69 6e 20 77 75 61 75 65 in wuaue
0038: 6e 67 2e 64 6c 6c 20 37 ng.dll 7
0040: 2e 30 2e 36 30 30 30 2e .0.6000.
0048: 33 38 31 20 61 74 20 6f 381 at o
0050: 66 66 73 65 74 20 30 30 ffset 00
0058: 31 33 65 63 66 30 13ecf0



next one

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11706
Date: 11/18/2007
Time: 12:27:25 AM
User: NIKKI\nguyen
Computer: NIKKI
Description:
Product: Microsoft Office XP Professional with FrontPage -- Error 1706. Setup cannot find the required files. Check your connection to the network, or CD-ROM drive. For other potential solutions to this problem, see C:\Program Files\Microsoft Office\Office10\1033\SETUP.HLP.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 39 30 32 38 30 34 30 {9028040
0008: 39 2d 36 30 30 30 2d 31 9-6000-1
0010: 31 44 33 2d 38 43 46 45 1D3-8CFE
0018: 2d 30 30 35 30 30 34 38 -0050048
0020: 33 38 33 43 39 7d 383C9}
 
Joined
Apr 7, 2007
Messages
4,910
When You Get the Message at Shut Down Time .... Click Details to View More information ..

Start > Run > regsvr32 wuaueng.dll

Turn off Automatic updates And Check if the problem persists..
 

akajackbauer

Thread Starter
Joined
Dec 24, 2007
Messages
5
I turned off the automatic updates..and i STILL have the problem :/

I did the

Start > Run > regsvr32 wuaueng.dll

but had a message that stated "DllRegisterServer in wuaueng.dll failed. Return code was: 0xc0000006"


The windows explorer error message details showed this information:

"Error Signature Event Type: InPageError P1:c000009c P2:00000003"

And more details bout the windows explorer error

"C:\DOCUME~1\nguyen\LOCALS~1\Temp\WER09e5.dir00\explorer.exe.mdmp
C:\DOCUME~1\nguyen\LOCALS~1\Temp\WER09e5.dir00\appcompat.txt"
 
Joined
Jun 13, 2007
Messages
27,552
Hello akajackbauer,

Could you try this

Start > Run > type sfc /scannow you will need your win XP disk !
 
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