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WINDOWS EXPLORER error and computer cannot turn off without plugging the computer

Discussion in 'Windows XP' started by akajackbauer, Dec 24, 2007.

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  1. akajackbauer

    akajackbauer Thread Starter

    Joined:
    Dec 24, 2007
    Messages:
    5
    --------------------------------------------------------------------------------

    Hi, I have a problem with windows XP. Everytime I turn off my computer by clicking on "turn off computer," I receive an error message popup that states "Windows Explorer has encountered a problem and needs to be closed." After that pop-up message, the computer freezes for about a minute and goes back to its normal format (desktop) and the computer DOES NOT TURN OFF.

    How do I turn off my computer without unplugging the computer? I try "ctrl+alt+del" to go to the windows task manager to "shut down" the computer but..the computer restarts again and doesnt turn off. Do I have a virus or a windows explorer problem? and how do i fix it? thank you
     
  2. devil_himself

    devil_himself

    Joined:
    Apr 7, 2007
    Messages:
    4,910
    Click Start, click Run, type eventvwr.msc in the Open box, and then press Enter.
    Click the Application category.

    Look For Recent Errors > Double Click on them > Another Windows Will open > On the Right Side use the Double Notepad icon to copy the error paste them here
     
  3. akajackbauer

    akajackbauer Thread Starter

    Joined:
    Dec 24, 2007
    Messages:
    5
    Event Type: Error
    Event Source: Application Error
    Event Category: (100)
    Event ID: 1005
    Date: 12/25/2007
    Time: 1:25:30 AM
    User: N/A
    Computer: NIKKI
    Description:
    Windows cannot access the file C:\WINDOWS\SYSTEM32\wuaueng.dll for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Windows Update Agent because of this error.

    Program: Windows Update Agent
    File: C:\WINDOWS\SYSTEM32\wuaueng.dll

    The error value is listed in the Additional Data section.
    User Action
    1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
    2. If the file still cannot be accessed and
    - It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
    - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
    3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
    4. If the problem persists, restore the file from a backup copy.
    5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.
    Additional Data
    Error value: C000009C
    Disk type: 3

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.




    next one

    Event Type: Error
    Event Source: Application Error
    Event Category: (100)
    Event ID: 1005
    Date: 12/22/2007
    Time: 11:02:27 PM
    User: N/A
    Computer: NIKKI
    Description:
    Windows cannot access the file C:\WINDOWS\SYSTEM32\wuaueng.dll for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Windows Update Agent because of this error.

    Program: Windows Update Agent
    File: C:\WINDOWS\SYSTEM32\wuaueng.dll

    The error value is listed in the Additional Data section.
    User Action
    1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
    2. If the file still cannot be accessed and
    - It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
    - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
    3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
    4. If the problem persists, restore the file from a backup copy.
    5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.
    Additional Data
    Error value: C000009C
    Disk type: 3

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


    next one...


    Event Type: Error
    Event Source: EventSystem
    Event Category: (50)
    Event ID: 4609
    Date: 12/22/2007
    Time: 10:45:05 PM
    User: N/A
    Computer: NIKKI
    Description:
    The COM+ Event System detected a bad return code during its internal processing. HRESULT was 80080005 from line 44 of d:\qxp_slp\com\com1x\src\events\tier1\eventsystemobj.cpp. Please contact Microsoft Product Support Services to report this error.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.




    next one

    Event Type: Error
    Event Source: Application Error
    Event Category: (100)
    Event ID: 1005
    Date: 12/22/2007
    Time: 10:41:27 PM
    User: N/A
    Computer: NIKKI
    Description:
    Windows cannot access the file C:\WINDOWS\SYSTEM32\wuaueng.dll for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Windows Update Agent because of this error.

    Program: Windows Update Agent
    File: C:\WINDOWS\SYSTEM32\wuaueng.dll

    The error value is listed in the Additional Data section.
    User Action
    1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
    2. If the file still cannot be accessed and
    - It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
    - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
    3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
    4. If the problem persists, restore the file from a backup copy.
    5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.
    Additional Data
    Error value: C000009C
    Disk type: 3

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.



    Event Type: Error
    Event Source: EventSystem
    Event Category: (50)
    Event ID: 4609
    Date: 12/22/2007
    Time: 9:57:44 PM
    User: N/A
    Computer: NIKKI
    Description:
    The COM+ Event System detected a bad return code during its internal processing. HRESULT was 80080005 from line 44 of d:\qxp_slp\com\com1x\src\events\tier1\eventsystemobj.cpp. Please contact Microsoft Product Support Services to report this error.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.




    next one....


    Event Type: Error
    Event Source: Application Error
    Event Category: (100)
    Event ID: 1000
    Date: 12/22/2007
    Time: 9:43:04 PM
    User: N/A
    Computer: NIKKI
    Description:
    Faulting application explorer.exe, version 6.0.2900.3156, faulting module wuaueng.dll, version 7.0.6000.381, fault address 0x0013ecf0.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 65 78 70 ure exp
    0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
    0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
    0028: 30 30 2e 33 31 35 36 20 00.3156
    0030: 69 6e 20 77 75 61 75 65 in wuaue
    0038: 6e 67 2e 64 6c 6c 20 37 ng.dll 7
    0040: 2e 30 2e 36 30 30 30 2e .0.6000.
    0048: 33 38 31 20 61 74 20 6f 381 at o
    0050: 66 66 73 65 74 20 30 30 ffset 00
    0058: 31 33 65 63 66 30 13ecf0


    next one...
    Event Type: Error
    Event Source: EventSystem
    Event Category: (50)
    Event ID: 4609
    Date: 12/22/2007
    Time: 9:11:15 PM
    User: N/A
    Computer: NIKKI
    Description:
    The COM+ Event System detected a bad return code during its internal processing. HRESULT was 800706BA from line 62 of d:\qxp_slp\com\com1x\src\events\tier1\eventsystemobj.cpp. Please contact Microsoft Product Support Services to report this error.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.



    next one


    Event Type: Error
    Event Source: Application Error
    Event Category: (100)
    Event ID: 1000
    Date: 12/22/2007
    Time: 2:52:32 AM
    User: N/A
    Computer: NIKKI
    Description:
    Faulting application explorer.exe, version 6.0.2900.3156, faulting module wuaueng.dll, version 7.0.6000.381, fault address 0x0013ecf0.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 65 78 70 ure exp
    0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
    0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
    0028: 30 30 2e 33 31 35 36 20 00.3156
    0030: 69 6e 20 77 75 61 75 65 in wuaue
    0038: 6e 67 2e 64 6c 6c 20 37 ng.dll 7
    0040: 2e 30 2e 36 30 30 30 2e .0.6000.
    0048: 33 38 31 20 61 74 20 6f 381 at o
    0050: 66 66 73 65 74 20 30 30 ffset 00
    0058: 31 33 65 63 66 30 13ecf0




    next one...


    Event Type: Error
    Event Source: EventSystem
    Event Category: (50)
    Event ID: 4609
    Date: 12/22/2007
    Time: 2:33:03 AM
    User: N/A
    Computer: NIKKI
    Description:
    The COM+ Event System detected a bad return code during its internal processing. HRESULT was 80080005 from line 44 of d:\qxp_slp\com\com1x\src\events\tier1\eventsystemobj.cpp. Please contact Microsoft Product Support Services to report this error.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.



    Event Type: Error
    Event Source: Application Error
    Event Category: (100)
    Event ID: 1000
    Date: 12/8/2007
    Time: 12:35:29 AM
    User: N/A
    Computer: NIKKI
    Description:
    Faulting application explorer.exe, version 6.0.2900.3156, faulting module wuaueng.dll, version 7.0.6000.381, fault address 0x0013ecf0.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 65 78 70 ure exp
    0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
    0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
    0028: 30 30 2e 33 31 35 36 20 00.3156
    0030: 69 6e 20 77 75 61 75 65 in wuaue
    0038: 6e 67 2e 64 6c 6c 20 37 ng.dll 7
    0040: 2e 30 2e 36 30 30 30 2e .0.6000.
    0048: 33 38 31 20 61 74 20 6f 381 at o
    0050: 66 66 73 65 74 20 30 30 ffset 00
    0058: 31 33 65 63 66 30 13ecf0



    next one

    Event Type: Error
    Event Source: MsiInstaller
    Event Category: None
    Event ID: 11706
    Date: 11/18/2007
    Time: 12:27:25 AM
    User: NIKKI\nguyen
    Computer: NIKKI
    Description:
    Product: Microsoft Office XP Professional with FrontPage -- Error 1706. Setup cannot find the required files. Check your connection to the network, or CD-ROM drive. For other potential solutions to this problem, see C:\Program Files\Microsoft Office\Office10\1033\SETUP.HLP.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 7b 39 30 32 38 30 34 30 {9028040
    0008: 39 2d 36 30 30 30 2d 31 9-6000-1
    0010: 31 44 33 2d 38 43 46 45 1D3-8CFE
    0018: 2d 30 30 35 30 30 34 38 -0050048
    0020: 33 38 33 43 39 7d 383C9}
     
  4. devil_himself

    devil_himself

    Joined:
    Apr 7, 2007
    Messages:
    4,910
    When You Get the Message at Shut Down Time .... Click Details to View More information ..

    Start > Run > regsvr32 wuaueng.dll

    Turn off Automatic updates And Check if the problem persists..
     
  5. Emtronics

    Emtronics

    Joined:
    Jan 20, 2000
    Messages:
    2,984
    Do you have an up to date anti-virus program????
     
  6. akajackbauer

    akajackbauer Thread Starter

    Joined:
    Dec 24, 2007
    Messages:
    5
    no..i deleted AVG..but it was lagged my computer
     
  7. akajackbauer

    akajackbauer Thread Starter

    Joined:
    Dec 24, 2007
    Messages:
    5
    I turned off the automatic updates..and i STILL have the problem :/

    I did the

    Start > Run > regsvr32 wuaueng.dll

    but had a message that stated "DllRegisterServer in wuaueng.dll failed. Return code was: 0xc0000006"


    The windows explorer error message details showed this information:

    "Error Signature Event Type: InPageError P1:c000009c P2:00000003"

    And more details bout the windows explorer error

    "C:\DOCUME~1\nguyen\LOCALS~1\Temp\WER09e5.dir00\explorer.exe.mdmp
    C:\DOCUME~1\nguyen\LOCALS~1\Temp\WER09e5.dir00\appcompat.txt"
     
  8. Athan

    Athan

    Joined:
    Jun 13, 2007
    Messages:
    27,543
    Hello akajackbauer,

    Could you try this

    Start > Run > type sfc /scannow you will need your win XP disk !
     
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