1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

windows explorer error (unknown)

Discussion in 'Earlier Versions of Windows' started by oo7silis, Dec 8, 2001.

Thread Status:
Not open for further replies.
  1. oo7silis

    oo7silis Thread Starter

    Joined:
    Dec 8, 2001
    Messages:
    1
    when i try to look at some folders in windows explorer
    >it sends a stream of icons down the window and into
    >the task bar. then tells me "explorer has caused an
    >error in (unknown)" explorer will now close...
    >
    >this started to happen in my control panel as well.,
    >although i can see the directories in the windows
    >explorer, i can not see the icons in the control panel
    >on start up.!?!? it is when i try to veiw the
    >contents of the folder this happens! i did however d/l
    >mcafee virus scan and it found 4 files that were
    >infected. they were in the temporary internet folder
    >in windows.?! i think they were deleted, but i dont
    >know if the damage is still done or even if that is
    >the cause!?!?! thanks for your time and message me
    >back soon as possible
    >
    > thanks
     
  2. TonyKlein

    TonyKlein Malware Specialist

    Joined:
    Aug 26, 2001
    Messages:
    10,392
    Hi,

    I think you may well still be infected.
    If you download an antivirus while you're already infected, the results of a scan are probably not 100% reliable.

    Go to <A HREF="http://housecall.antivirus.com/">Trend Micro HouseCall </A>, and have your computer scanned on line.

    Also do this:

    Download Startup.log from this site: http://home.earthlink.net/~rmbox/Reticulated/Toys.html

    It generates a text file on your desktop that will list all the applications that start in the many places when you start Windows.
    We don't need to see StubPath.txt, just StartupLog.txt


    This may well help us further.

    Good luck,
     
  3. RandyG

    RandyG

    Joined:
    Jun 26, 2000
    Messages:
    7,762
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/61159

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice