Windows Explorer - invalid page fault

[swifte]

When I attempt to open Windows Explorer, it sporadically gives an invalid page fault error message and fails to open. I must re-boot the computer. This happens anywhere from about every other time I try to get into Explorer to about every tenth time. If I ever open My Computer first, and then try to open Explorer, I get the invalid page fault virtually every time.

Norton Anti-Virus recently detected and quarantined a backdoor Trojan virus related to explorer.exe. The virus is no longer present on the computer, but apparently the damage to Explorer still lingers. NAV caught this virus in a real-time scan, so I am surprised that any damage occurred.

Any thoughts on how I can correct this annoying problem with Windows Explorer? Thanks!

 

[Trish-AA]

I'd try running SFC (Start/Run & type it in). See if anything comes up. Also run Scan Disk (standard)and see if any errors come up there.

 

[Rockn]

Were your virus definitions up to date at the time you ran the scan?

 

[swifte]

I'm not sure whether the virus definitions were current when the virus was caught, but I am almost certain that they were. (I'm replying from a different computer so can't check.)

 

[swifte]

I did run Scandisk and found no problems there.