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Windows Explorer Keeps Crashing

Discussion in 'Windows 7' started by tb75252, Feb 21, 2013.

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  1. tb75252

    tb75252 Thread Starter

    Joined:
    May 24, 2006
    Messages:
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    I am using Windows 7 Home Edition (SP1), 64-bit, on an ASUS G75V laptop.

    Frequently, when clicking on a file, Windows Explorer crashes. These are the details of the problem as shown by the window that opens up when Explorer crashes:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: explorer.exe
    Application Version: 6.1.7601.17567
    Application Timestamp: 4d672ee4
    Fault Module Name: EXPLORERFRAME.dll
    Fault Module Version: 6.1.7601.17514
    Fault Module Timestamp: 4ce7c6a8
    Exception Code: c0000005
    Exception Offset: 00000000000411ce
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033


    How can I fix this?
     
  2. Phantom010

    Phantom010 Trusted Advisor

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  3. Lance1

    Lance1

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  4. tb75252

    tb75252 Thread Starter

    Joined:
    May 24, 2006
    Messages:
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    I have now booted up several times in Safe Mode and tested Windows Explorer. So far no crashes.
    I should add that Windows Explorer does not crash every time (when I boot up in "regular" mode). When I click on a file or folder, sometimes it crashes and sometimes it does not. So there is no clear pattern. It is not that it always crashes when I click on a specific file or folder.
     
  5. Phantom010

    Phantom010 Trusted Advisor

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    34,796
    It'll need further testing on your part.
     
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