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Windows Explorer, My Computer, and IE start VERY slow, I think NAV is at fault...

Discussion in 'Windows XP' started by rmkwebdesign, Jul 15, 2004.

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  1. rmkwebdesign

    rmkwebdesign Thread Starter

    Joined:
    Jul 12, 2004
    Messages:
    8
    Hello folks.

    I'm running WinXP Home.

    My Windows Explorer, Internet Explorer, and My Computer all take a tremendously LONG time to open up a new window. Once open, they run smoothly and fast.

    I have isolated what I believe is PART of the problem - ccApp.exe is running on my system. ccApp, as many of you know, I'm sure, is a part of NAV that runs on startup to make sure that all the installed NAV pieces load correctly (or, at least, that's what I understand from Symantec's web site). This includes AutoProtect, Norton Anti-spams pop-up blocking, etc.

    When I disable ccApp, IE and WE run like a champ - fast, quick, zippy, etc. Very nice. When I reenable ccApp, things bog down again. Now, I'm thinking that it really isn't ccApp's problem, as I know other people with it running on their machine, but rather, that it is something that ccApp is starting that is the culprit.

    I don't really want to disable ccApp, because when I do, my Norton Anti-Spam's pop-up blocking no longer works.

    Any help would be greatly appreciated.

    Thanks.


    Ryan

    P.S. (I've attached a HJT log in case anyone wants to look at it.)

    -----------

    Logfile of HijackThis v1.98.0
    Scan saved at 10:28:52 AM, on 7/15/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINNT\System32\smss.exe
    C:\WINNT\system32\winlogon.exe
    C:\WINNT\system32\services.exe
    C:\WINNT\system32\lsass.exe
    C:\WINNT\system32\svchost.exe
    C:\WINNT\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINNT\system32\spoolsv.exe
    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    C:\WINNT\system32\cisvc.exe
    C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
    C:\WINNT\System32\nvsvc32.exe
    C:\Program Files\Norton AntiVirus\SAVScan.exe
    C:\WINNT\System32\tcpsvcs.exe
    C:\WINNT\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINNT\System32\MsPMSPSv.exe
    C:\WINNT\Explorer.EXE
    C:\WINNT\System32\CTHELPER.EXE
    C:\Program Files\Microsoft Hardware\Keyboard\type32.exe
    C:\WINNT\PCHealth\HelpCtr\Binaries\MSConfig.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\program files\steam\steam.exe
    C:\Program Files\Skype\Phone\Skype.exe
    C:\Program Files\Yahoo!\Messenger\ypager.exe
    C:\Program Files\Palm\HOTSYNC.EXE
    C:\Program Files\Windows Media Player\wmplayer.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\WINNT\system32\cidaemon.exe
    C:\PROGRA~1\COMMON~1\SONYSH~1\AVLib\Sptisrv.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\HijackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.yahoo.com/
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R3 - Default URLSearchHook is missing
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: SideStep Browser Helper - {08351226-6472-43BD-8A40-D9221FF1C4CE} - C:\WINNT\Downloaded Program Files\SbCIe026.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O2 - BHO: WebHighlighter utility - {EBDCEF51-9973-49E5-BBE8-5CC880CE2030} - C:\Program Files\PC Magazine Utilities\Web Highlighter\WebH.dll
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [WINDVDPatch] CTHELPER.EXE
    O4 - HKLM\..\Run: [UpdReg] C:\WINNT\UpdReg.EXE
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINNT\System32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [Keyboard Preload Check] C:\OEMDRVRS\KEYB\Preload.exe /DEVID: /CLASS:Keyboard /RunValue:"Keyboard Preload Check"
    O4 - HKLM\..\Run: [IntelliType] "C:\Program Files\Microsoft Hardware\Keyboard\type32.exe"
    O4 - HKLM\..\Run: [AsioReg] REGSVR32.EXE /S CTASIO.DLL
    O4 - HKLM\..\Run: [MSConfig] C:\WINNT\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKCU\..\Run: [Steam] "c:\program files\steam\steam.exe" -silent
    O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
    O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
    O4 - Global Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
    O4 - Global Startup: Yahoo! Messenger.lnk = C:\Program Files\Yahoo!\Messenger\YPager.exe
    O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
    O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINNT\System32\msjava.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINNT\System32\msjava.dll
    O9 - Extra button: Web Highlighter - {3B9B70FC-2543-45c1-96F0-555A21DB550B} - C:\PROGRA~1\PCMAGA~1\WEBHIG~1\WHConf.exe
    O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINNT\System32\Shdocvw.dll
    O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: Yahoo! Chess - http://download.games.yahoo.com/gam...nts/y/ct0_x.cab
    O16 - DPF: Yahoo! Graffiti - http://download.games.yahoo.com/gam...ts/y/grt3_x.cab
    O16 - DPF: Yahoo! Pool 2 - http://download.games.yahoo.com/gam...ts/y/potb_x.cab
    O16 - DPF: {072D3F2E-5FB6-11D3-B461-00C04FA35A21} (CFForm Runtime) - https://www.handbellworld.com/CFIDE/classes/CFJava.cab
    O16 - DPF: {0837121A-6472-43BD-8A40-D9221FF1C4CE} - http://download.sidestep.com/get/k00719/sb01f.cab
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/...bin/AvSniff.cab
    O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52...meInstaller.exe
    O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - http://207.188.7.150/03249a622aad5a...tzip/RdxIE2.cab
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/...n/bin/cabsa.cab
    O16 - DPF: {6B4788E2-BAE8-11D2-A1B4-00400512739B} (PWMediaSendControl Class) - http://216.249.24.142/code/PWActiveXImgCtl.CAB
    O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://www.ofoto.com/downloads/BUM/..._1/axofupld.cab
    O16 - DPF: {70BA88C8-DAE8-4CE9-92BB-979C4A75F53B} (GSDACtl Class) - http://launch.gamespyarcade.com/sof...nch/alaunch.cab
    O16 - DPF: {739E8D90-2F4C-43AD-A1B8-66C356FCEA35} (RunExeActiveX.RunExe) - hcp://system/RunExeActiveX.CAB
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/...all/xscan53.cab
    O16 - DPF: {99CDFD87-F97A-42E1-9C13-D18220D90AD1} (StartFirstControl.CheckFirst) - hcp://system/StartFirstControl.CAB
    O16 - DPF: {9A57B18E-2F5D-11D5-8997-00104BD12D94} (compid Class) - http://support.gateway.com/support/...rvest/gwCID.CAB
    O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} (YAddBook Class) - http://us.dl1.yimg.com/download.yah...utocomplete.cab
    O16 - DPF: {C432C4BD-3566-411C-8F3C-E5E0D3AE5D33} (CBrowser Class) - http://msltv.multicastmedia.com/com...MINIBrowser.CAB
    O16 - DPF: {CA034DCC-A580-4333-B52F-15F98C42E04C} (Downloader Class) - https://www.stopzilla.com/_download...ller/dwnldr.cab
    O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/tec...ta/SymAData.cab
    O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.games.yahoo.com/gam...aploader_v5.cab
    O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/tec.../ActiveData.cab
     
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  3. SillyRabbit

    SillyRabbit

    Joined:
    May 15, 2004
    Messages:
    83
    Yeah...Norton often slows things down. Try defragmenting your system and let me know if that does anything.

    -k
     
  4. SillyRabbit

    SillyRabbit

    Joined:
    May 15, 2004
    Messages:
    83
    BTW, Steam also eats a fair bit of resources...

    -k
     
  5. rmkwebdesign

    rmkwebdesign Thread Starter

    Joined:
    Jul 12, 2004
    Messages:
    8
    Re: Norton - I know Norton can slow things down, but I over peeps that have Norton that don't have the isolated problem that I'm having. Do you have any idea what part of Norton is causing the slow starts to these specific Explorer programs?

    Re: Steam - Y, steam does eat some, but that I can live with... I love my Day of Defeat!
     
  6. SillyRabbit

    SillyRabbit

    Joined:
    May 15, 2004
    Messages:
    83
    CCAPP always slows me down too. I have no idea what would cause such a lag, except for possibly High levels for script scanning and web page scanning in NAV for IE? Other users, please help :)

    -k
     
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