Windows Explorer Refuses to explore

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mtrvideo

Thread Starter
Joined
Dec 17, 2001
Messages
28
I have made several attempts to correct the following:

explorer.exe has generated errors and will be closed by Windows.
You need to restart the program.

An error log is being created.

The computer log says the following:

The description for Event ID ( 1000 ) in Source ( Microsoft Internet Explorer ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event: iexplore.exe, 6.0.2800.1106, ftapp.dll, 1.0.0.1, 000045ff.

Anyway, I can't browse using explore either from the My Computer icon or through the start/programs/windows explorer.....I can't use IE, and I can't get to the control panel (I get the same message as I do with trying to use explorer).

I have reinstalled W2000 both as a repair and then as a new install. Neither of those worked. I am just trying to get around having to reformat and reload everything.....

Someone, please help????

Patty
 

TonyKlein

Malware Specialist
Joined
Aug 26, 2001
Messages
10,392
Ftapp.dll is spyware.

Your problems may well be due to other foistware, notably Xupiter.

You should start by doing the following:

Download Spybot - Search & Destroy

It looks for spyware, but also targets dialers, keyloggers, and other nasties, and it's freeware.

After installing, press Online, and search for, put a check mark at, and install all updates.

Next, go to the Settings tab > File Sets, and uncheck 'System Internals' and 'Tracks' .
These aren't needed for our present purpose, and you can always experiment with them later on.

Finally, after closing down Internet Explorer, hit 'Check for Problems', and have SpyBot remove all it finds.

NOTE: SSD will sometimes not be able to remove all active components in the first 'run'.
In that case you will get a dialog asking you to run SSD at next start.
Click yes and reboot.
Subsequently SSD will come up before the system puts these components 'in use', and it will then be able to 'fix' the rest.

When you've done all that, test your system, and see whether your problem is gone.

Good luck,
 

mtrvideo

Thread Starter
Joined
Dec 17, 2001
Messages
28
Tony,

I can't thank you enough....that appears to have fixed the problem. I'm trying to figure out how this happened and another friend of mine thought maybe kaaza.....possible? Is there another music sight that you might suggest that would be less troublesome?

I knew I could count on you guys to help me out!!

Take care,

Patty
:D
 
Joined
Jan 23, 2003
Messages
5
Thanks a lot Tony, I had the exact same problem, and your advice solved it, i think. After i ran SSD and got rid of them all, i restared and it still didn't work, but i then deleted a folder that i found in my Program Files called FTapp, which i figured wasn't supposed to be there. (like you said, it is spware). anyways, after doing that everything works great. thanks
 
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