Hi-
I can't get my computer loaded. I get the first welcome screens, etc. but when it's time to load the icons I get the message "Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience." I run WinXP Sp2 on a 5 year old Sony Vaio. It has over 700+ RAM (I'm really a newbie with computers). I had a prior problem last month when I couldn't boot because I had a NTLDR problem. I solved that with the help of this group and a special boot disk I made. I got so much help that I contributed some $$. If you get me running I'll contribute again.
Anyway, I can't get into safe mode. The error message says it needs to close but it doesn't. I can bring up my task manager - that's how I'm on here. I can only bring up some things with task manager. I have no icons and nothing has loaded.The error message is in the box that asks you if you want to send an error report or not. I can pull up system restore but I tried going back farther and farther until it was a month back. Every time I still got the error message. Now I only have one restore point and it's today.
In the error box it gives different information and one thing is that it says ModName:deskbar.dll. According to Google this could be a virus or the like. There is a technical log but I don't know how to copy and print it out for you since it's in a box and I have to scroll to see it. I noticed that ntdll.dll come up a lot, but maybe that's normal.
What I was doing just before this happened was deleting duplicate files using software called Advanced System Organizer. Since I don't know alot I skipped most things that weren't pictures (The way that I loaded some pictures into my computer made two copies). I did delete some files that weren't pictures but they looked safe to delete. Could it be that I deleted deskbar.dll? I wasn't worried because the software created a restore point before we started. However no Restore Point got rid of the error message - even when I went back before I loaded the Organizer.
One more thing which may be relevant: Days after I got my system back up from the NTLDR error I went to defrag my hard drive. I was shocked to see that most of my GBS had moved from C to D. The file system is NTFS. I now have 16 GBs and 1.49 Gbs free in the C drive and 58.56 GBs with 58.42 GBs free space in D. I never use D. I'm going to need advice on moving those GBs back to C, but right now my immediate problem is that Windows Explorer message. I do not have a WINXP CD. I have two restore disks because the software was loaded when I bought the machine. Please don't tell me to use them and go back five years. I did that once and it was an awful pain in the rear.
Sorry I can't give you more info. Just tell me what else you need to know. Any help is truly appreciated. I'm really stuck here and I need my baby to load up correctly. Thank you in advance.
Dawndd
I can't get my computer loaded. I get the first welcome screens, etc. but when it's time to load the icons I get the message "Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience." I run WinXP Sp2 on a 5 year old Sony Vaio. It has over 700+ RAM (I'm really a newbie with computers). I had a prior problem last month when I couldn't boot because I had a NTLDR problem. I solved that with the help of this group and a special boot disk I made. I got so much help that I contributed some $$. If you get me running I'll contribute again.
Anyway, I can't get into safe mode. The error message says it needs to close but it doesn't. I can bring up my task manager - that's how I'm on here. I can only bring up some things with task manager. I have no icons and nothing has loaded.The error message is in the box that asks you if you want to send an error report or not. I can pull up system restore but I tried going back farther and farther until it was a month back. Every time I still got the error message. Now I only have one restore point and it's today.
In the error box it gives different information and one thing is that it says ModName:deskbar.dll. According to Google this could be a virus or the like. There is a technical log but I don't know how to copy and print it out for you since it's in a box and I have to scroll to see it. I noticed that ntdll.dll come up a lot, but maybe that's normal.
What I was doing just before this happened was deleting duplicate files using software called Advanced System Organizer. Since I don't know alot I skipped most things that weren't pictures (The way that I loaded some pictures into my computer made two copies). I did delete some files that weren't pictures but they looked safe to delete. Could it be that I deleted deskbar.dll? I wasn't worried because the software created a restore point before we started. However no Restore Point got rid of the error message - even when I went back before I loaded the Organizer.
One more thing which may be relevant: Days after I got my system back up from the NTLDR error I went to defrag my hard drive. I was shocked to see that most of my GBS had moved from C to D. The file system is NTFS. I now have 16 GBs and 1.49 Gbs free in the C drive and 58.56 GBs with 58.42 GBs free space in D. I never use D. I'm going to need advice on moving those GBs back to C, but right now my immediate problem is that Windows Explorer message. I do not have a WINXP CD. I have two restore disks because the software was loaded when I bought the machine. Please don't tell me to use them and go back five years. I did that once and it was an awful pain in the rear.
Sorry I can't give you more info. Just tell me what else you need to know. Any help is truly appreciated. I'm really stuck here and I need my baby to load up correctly. Thank you in advance.
Dawndd