Windows freezes after startup

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mark1989

Thread Starter
Joined
Feb 10, 2013
Messages
23
Hello,

I am having a problem with my dell laptop. I have windows 7 home premium installed. I've had this laptop for a couple years and I've always had this problem. I finally decided to try and resolve it after all this time. When I start my laptop it will boot up to the home screen but after a few minutes it will freeze. After that, I do a hard reset and start it back up and then its fine. I can use it with no problems until I shut it down and have to turn it back on again. For this reason I like to leave my laptop plugged in overnight and on so I don't have to deal with this problem in the morning. Please help.

Thank you,
Mark
 
Joined
Dec 28, 2004
Messages
8,256
m :
Hello & Welcome to Tech Guy forum.

I've had this laptop for a couple years and I've always had this problem
Always? REALLY?

Have you contacted Dell?

Was the laptop purchased as new or re furbished?

Do you have hibernation or sleep enabled? Do you have the HDD set to sleep?
control panel > upper right, set view to "large icons"
Power options
Which power scheme are you using?
Left click its "advanced settings"
Left click on the "+" of every item.

Please provide screen shots of the power settings.

What happens when you boot to safe mode?

Please run this forum's system info utility & post the results in your next reply.

edit

http://library.techguy.org/wiki/TSG_Valuable_links

end edit


RF123
 

dustyjay

Jay
Joined
Jan 23, 2003
Messages
12,661
Searching through the Dell Support site they do not list any support documents for it.
 
Joined
May 7, 2011
Messages
14,142
This problem seems to be quite common but the causes vary from remnants of an old Anti Virus, faulty hard drive, graphics card, bad Ram. A small test and posting of some logs may help.

When the system has been running ok for a while shut it down and restart it immediately, does it boot up ok and continue to run without any problems?

With the system shut down overnight, on your first boot of the morning leave it at the login screen for a good 10 minutes to let it warm up, then sign in and see if it still freezes. If you don't use a login password boot it to the Bios or Advanced Boot menu using the F8 key and let it sit for a while before you boot into Windows.

Please go Here and follow the instructions to run DDS, then Copy and Paste both the logs into your next reply. You need not run HJT or GMER.
 

mark1989

Thread Starter
Joined
Feb 10, 2013
Messages
23
m :
Hello & Welcome to Tech Guy forum.


Always? REALLY?

Have you contacted Dell?

Was the laptop purchased as new or re furbished?

Do you have hibernation or sleep enabled? Do you have the HDD set to sleep?
control panel > upper right, set view to "large icons"
Power options
Which power scheme are you using?
Left click its "advanced settings"
Left click on the "+" of every item.

Please provide screen shots of the power settings.

What happens when you boot to safe mode?

Please run this forum's system info utility & post the results in your next reply.

edit

http://library.techguy.org/wiki/TSG_Valuable_links

end edit


RF123
Yes it has happened since I purchased the laptop. I purchased the laptop refurbished from dell. I have contacted them and sent it back to them for a different issue but also told them to fix the freezing issue. They sent it back with it still freezing. I never got back to calling them again and then my warranty expired.

I am using the high performance power setting.
 

Attachments

mark1989

Thread Starter
Joined
Feb 10, 2013
Messages
23
One more screenshot.

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, 64 bit
Processor: Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz, Intel64 Family 6 Model 37 Stepping 5
Processor Count: 4
RAM: 3892 Mb
Graphics Card: Intel(R) HD Graphics, 1722 Mb
Hard Drives: C: Total - 462936 MB, Free - 353651 MB; D: Total - 14000 MB, Free - 8852 MB;
Motherboard: Dell Inc.,
Antivirus: avast! Antivirus, Disabled
 

Attachments

mark1989

Thread Starter
Joined
Feb 10, 2013
Messages
23
This problem seems to be quite common but the causes vary from remnants of an old Anti Virus, faulty hard drive, graphics card, bad Ram. A small test and posting of some logs may help.

When the system has been running ok for a while shut it down and restart it immediately, does it boot up ok and continue to run without any problems?

With the system shut down overnight, on your first boot of the morning leave it at the login screen for a good 10 minutes to let it warm up, then sign in and see if it still freezes. If you don't use a login password boot it to the Bios or Advanced Boot menu using the F8 key and let it sit for a while before you boot into Windows.

Please go Here and follow the instructions to run DDS, then Copy and Paste both the logs into your next reply. You need not run HJT or GMER.
I just shut it down and booted it up. It's working fine.
 
Joined
May 7, 2011
Messages
14,142
It's getting late here so I'll be back n the morning. Please re-post those DDS logs, as requested, by copying them directly into you next post, they are not easy to read in the code boxes.
 
Joined
Dec 28, 2004
Messages
8,256
m 1989:
EXCELLENT job with the screen shots!
111.png
Set hard drive off to "never" for both battery & plugged in

444.png
USB selective suspend
Set both to never

555.png
Change all to Never

777.png
Set turn off display to never for all


999.png
Battery
Which options are avaiable?
If "do nothing" is available, select it

Be sure to document your settings. I don't know if a system restore point will help

RF123


edit
removed "critical action" following RF123

end edit
 

mark1989

Thread Starter
Joined
Feb 10, 2013
Messages
23
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 8.0.7600.17153 BrowserJavaVersion: 1.6.0_39
Run by Tanja Lukic at 19:27:29 on 2013-02-11
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.3893.2461 [GMT -5:00]
.
AV: avast! Antivirus *Disabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Disabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Program Files\Dell\DW WLAN Card\WLTRYSVC.EXE
C:\Program Files\Dell\DW WLAN Card\bcmwltry.exe
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\SysWOW64\svchost.exe -k hpdevmgmt
C:\Program Files (x86)\Verizon\IHA_MessageCenter\Bin\Verizon_IHAMessageCenter.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files (x86)\Nuance\PaperPort\PDFProFiltSrvPP.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files (x86)\Sling Media\SlingAgent\SlingAgentService.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\TeamViewer\Version7\TeamViewer_Service.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\system32\svchost.exe -k HPService
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Program Files\Dell\DW WLAN Card\WLTRAY.EXE
C:\ProgramData\FLEXnet\Connect\11\ISUSPM.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe
C:\Program Files (x86)\CyberLink\PowerDVD9\PDVD9Serv.exe
C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\Nuance\PaperPort\pptd40nt.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_5_502_149.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_5_502_149.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
uSearch Bar = Preserve
mStart Page = about:blank
mWinlogon: Userinit = userinit.exe,
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BHO: avast! WebRep: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
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EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
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uRun: [ISUSPM] C:\ProgramData\FLEXnet\Connect\11\ISUSPM.exe -scheduler
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uRun: [Google Update] "C:\Users\Tanja Lukic\AppData\Local\Google\Update\GoogleUpdate.exe" /c
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IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
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TCP: Interfaces\{8F0DC83A-17A8-4C22-8CDD-BEE7F965D430}\A56513F433 : DHCPNameServer = 192.168.1.1
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SSODL: WebCheck - <orphaned>
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x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
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x64-Notify: igfxcui - igfxdev.dll
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x64-SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
.
================= FIREFOX ===================
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FF - plugin: C:\Windows\SysWOW64\npmproxy.dll
FF - ExtSQL: 2013-02-02 19:26; {CAFEEFAC-0016-0000-0039-ABCDEFFEDCBA}; C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0039-ABCDEFFEDCBA}
FF - ExtSQL: !HIDDEN! 2011-07-06 13:52; [email protected]; C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3
.
============= SERVICES / DRIVERS ===============
.
R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2011-1-25 55280]
R1 aswSnx;aswSnx;C:\Windows\System32\drivers\aswSnx.sys [2012-11-1 984144]
R1 aswSP;aswSP;C:\Windows\System32\drivers\aswSP.sys [2012-11-1 370288]
R2 AERTFilters;Andrea RT Filters Service;C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe [2011-12-5 98208]
R2 aswFsBlk;aswFsBlk;C:\Windows\System32\drivers\aswFsBlk.sys [2012-11-1 25232]
R2 aswMonFlt;aswMonFlt;C:\Windows\System32\drivers\aswMonFlt.sys [2012-11-1 71600]
R2 avast! Antivirus;avast! Antivirus;C:\Program Files\AVAST Software\Avast\AvastSvc.exe [2012-11-1 44808]
R2 IHA_MessageCenter;IHA_MessageCenter;C:\Program Files (x86)\Verizon\IHA_MessageCenter\Bin\Verizon_IHAMessageCenter.exe [2011-7-1 352248]
R2 PDFProFiltSrvPP;PDFProFiltSrvPP;C:\Program Files (x86)\Nuance\PaperPort\PDFProFiltSrvPP.exe [2010-3-8 144672]
R2 SlingAgentService;SlingAgentService;C:\Program Files (x86)\Sling Media\SlingAgent\SlingAgentService.exe [2010-11-3 94024]
R2 TeamViewer7;TeamViewer 7;C:\Program Files (x86)\TeamViewer\Version7\TeamViewer_Service.exe [2012-4-6 2666880]
R3 BcmVWL;Broadcom Virtual Wireless;C:\Windows\System32\drivers\bcmvwl64.sys [2011-1-25 20984]
R3 CtClsFlt;Creative Camera Class Upper Filter Driver;C:\Windows\System32\drivers\CtClsFlt.sys [2011-1-25 172704]
R3 HECIx64;Intel(R) Management Engine Interface;C:\Windows\System32\drivers\HECIx64.sys [2011-1-25 56344]
R3 Impcd;Impcd;C:\Windows\System32\drivers\Impcd.sys [2011-1-25 158976]
R3 IntcDAud;Intel(R) Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2011-1-25 271872]
R3 L1c;NDIS Miniport Driver for Atheros AR813x/AR815x PCI-E Ethernet Controller;C:\Windows\System32\drivers\L1C62x64.sys [2012-4-24 74280]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2012-7-13 160944]
S3 BrYNSvc;BrYNSvc;C:\Program Files (x86)\Browny02\BrYNSvc.exe [2011-10-11 245760]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\RtsUStor.sys [2011-1-25 232992]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-7-9 52736]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2011-7-28 1255736]
.
=============== Created Last 30 ================
.
2013-02-11 04:13:06 -------- d-----w- C:\Program Files (x86)\Trend Micro
2013-02-02 22:36:50 46080 ----a-w- C:\Windows\System32\atmlib.dll
2013-02-02 22:36:50 34304 ----a-w- C:\Windows\SysWow64\atmlib.dll
2013-02-02 22:36:49 367616 ----a-w- C:\Windows\System32\atmfd.dll
2013-02-02 22:36:49 295424 ----a-w- C:\Windows\SysWow64\atmfd.dll
2013-02-02 22:30:48 307200 ----a-w- C:\Windows\System32\ncrypt.dll
2013-02-02 22:30:48 219136 ----a-w- C:\Windows\SysWow64\ncrypt.dll
2013-02-02 22:30:35 295792 ----a-w- C:\Windows\System32\drivers\volsnap.sys
2013-02-02 22:30:13 478208 ----a-w- C:\Windows\System32\dpnet.dll
2013-02-02 22:30:12 376832 ----a-w- C:\Windows\SysWow64\dpnet.dll
2013-02-02 22:25:18 3147264 ----a-w- C:\Windows\System32\win32k.sys
2013-01-28 18:17:32 -------- d-----w- C:\Users\Tanja Lukic\AppData\Local\Programs
2013-01-19 22:44:10 -------- d-sh--w- C:\found.002
2013-01-18 22:54:28 -------- d-----w- C:\Program Files (x86)\Mozilla Firefox.bak
.
==================== Find3M ====================
.
2013-02-08 02:22:22 74096 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-02-08 02:22:22 697712 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2013-01-15 21:56:10 477616 ----a-w- C:\Windows\SysWow64\npdeployJava1.dll
2013-01-15 21:56:07 473520 ----a-w- C:\Windows\SysWow64\deployJava1.dll
2012-12-14 21:49:28 24176 ----a-w- C:\Windows\System32\drivers\mbam.sys
2012-12-07 05:41:16 441856 ----a-w- C:\Windows\System32\Wpc.dll
2012-12-07 05:35:34 2745856 ----a-w- C:\Windows\System32\gameux.dll
2012-12-07 05:04:20 308736 ----a-w- C:\Windows\SysWow64\Wpc.dll
2012-12-07 04:57:38 2576384 ----a-w- C:\Windows\SysWow64\gameux.dll
2012-12-07 03:21:08 45568 ----a-w- C:\Windows\SysWow64\oflc-nz.rs
2012-11-30 05:50:00 362496 ----a-w- C:\Windows\System32\wow64win.dll
2012-11-30 05:50:00 243200 ----a-w- C:\Windows\System32\wow64.dll
2012-11-30 05:50:00 13312 ----a-w- C:\Windows\System32\wow64cpu.dll
2012-11-30 05:49:28 215040 ----a-w- C:\Windows\System32\winsrv.dll
2012-11-30 05:46:35 16384 ----a-w- C:\Windows\System32\ntvdm64.dll
2012-11-30 05:43:53 424960 ----a-w- C:\Windows\System32\KernelBase.dll
2012-11-30 05:06:50 5120 ----a-w- C:\Windows\SysWow64\wow32.dll
2012-11-30 05:06:49 274944 ----a-w- C:\Windows\SysWow64\KernelBase.dll
2012-11-30 03:33:03 338432 ----a-w- C:\Windows\System32\conhost.exe
2012-11-30 02:56:36 25600 ----a-w- C:\Windows\SysWow64\setup16.exe
2012-11-30 02:56:35 7680 ----a-w- C:\Windows\SysWow64\instnm.exe
2012-11-30 02:56:34 14336 ----a-w- C:\Windows\SysWow64\ntvdm64.dll
2012-11-30 02:56:33 2048 ----a-w- C:\Windows\SysWow64\user.exe
2012-11-30 02:51:41 6144 ---ha-w- C:\Windows\SysWow64\api-ms-win-security-base-l1-1-0.dll
2012-11-30 02:51:41 4608 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll
2012-11-30 02:51:41 3584 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll
2012-11-30 02:51:41 3072 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-util-l1-1-0.dll
2012-11-22 10:32:45 801280 ----a-w- C:\Windows\System32\usp10.dll
2012-11-22 09:33:26 627712 ----a-w- C:\Windows\SysWow64\usp10.dll
.
============= FINISH: 19:27:53.35 ===============
 

mark1989

Thread Starter
Joined
Feb 10, 2013
Messages
23
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 4/21/2011 12:20:32 AM
System Uptime: 2/11/2013 6:17:20 PM (1 hours ago)
.
Motherboard: Dell Inc. | |
Processor: Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz | U2E1 | 2399/133mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 452 GiB total, 345.103 GiB free.
D: is FIXED (NTFS) - 14 GiB total, 8.646 GiB free.
E: is CDROM ()
.
==== Disabled Device Manager Items =============
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft ISATAP Adapter
Device ID: ROOT\*ISATAP\0003
Manufacturer: Microsoft
Name: Microsoft ISATAP Adapter #4
PNP Device ID: ROOT\*ISATAP\0003
Service: tunnel
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft ISATAP Adapter
Device ID: ROOT\*ISATAP\0004
Manufacturer: Microsoft
Name: Microsoft ISATAP Adapter #5
PNP Device ID: ROOT\*ISATAP\0004
Service: tunnel
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft ISATAP Adapter
Device ID: ROOT\*ISATAP\0005
Manufacturer: Microsoft
Name: Microsoft ISATAP Adapter #6
PNP Device ID: ROOT\*ISATAP\0005
Service: tunnel
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: WAN Miniport (IKEv2)
Device ID: ROOT\MS_AGILEVPNMINIPORT\0000
Manufacturer: Microsoft
Name: WAN Miniport (IKEv2)
PNP Device ID: ROOT\MS_AGILEVPNMINIPORT\0000
Service: RasAgileVpn
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft ISATAP Adapter
Device ID: ROOT\*ISATAP\0006
Manufacturer: Microsoft
Name: Microsoft ISATAP Adapter #7
PNP Device ID: ROOT\*ISATAP\0006
Service: tunnel
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft ISATAP Adapter
Device ID: ROOT\*ISATAP\0007
Manufacturer: Microsoft
Name: Microsoft ISATAP Adapter #8
PNP Device ID: ROOT\*ISATAP\0007
Service: tunnel
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: WAN Miniport (L2TP)
Device ID: ROOT\MS_L2TPMINIPORT\0000
Manufacturer: Microsoft
Name: WAN Miniport (L2TP)
PNP Device ID: ROOT\MS_L2TPMINIPORT\0000
Service: Rasl2tp
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: WAN Miniport (Network Monitor)
Device ID: ROOT\MS_NDISWANBH\0000
Manufacturer: Microsoft
Name: WAN Miniport (Network Monitor)
PNP Device ID: ROOT\MS_NDISWANBH\0000
Service: NdisWan
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft ISATAP Adapter
Device ID: ROOT\*ISATAP\0009
Manufacturer: Microsoft
Name: Microsoft ISATAP Adapter #11
PNP Device ID: ROOT\*ISATAP\0009
Service: tunnel
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: WAN Miniport (IP)
Device ID: ROOT\MS_NDISWANIP\0000
Manufacturer: Microsoft
Name: WAN Miniport (IP)
PNP Device ID: ROOT\MS_NDISWANIP\0000
Service: NdisWan
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: WAN Miniport (IPv6)
Device ID: ROOT\MS_NDISWANIPV6\0000
Manufacturer: Microsoft
Name: WAN Miniport (IPv6)
PNP Device ID: ROOT\MS_NDISWANIPV6\0000
Service: NdisWan
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: WAN Miniport (PPPOE)
Device ID: ROOT\MS_PPPOEMINIPORT\0000
Manufacturer: Microsoft
Name: WAN Miniport (PPPOE)
PNP Device ID: ROOT\MS_PPPOEMINIPORT\0000
Service: RasPppoe
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: WAN Miniport (PPTP)
Device ID: ROOT\MS_PPTPMINIPORT\0000
Manufacturer: Microsoft
Name: WAN Miniport (PPTP)
PNP Device ID: ROOT\MS_PPTPMINIPORT\0000
Service: PptpMiniport
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: WAN Miniport (SSTP)
Device ID: ROOT\MS_SSTPMINIPORT\0000
Manufacturer: Microsoft
Name: WAN Miniport (SSTP)
PNP Device ID: ROOT\MS_SSTPMINIPORT\0000
Service: RasSstp
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft 6to4 Adapter
Device ID: ROOT\*6TO4MP\0000
Manufacturer: Microsoft
Name: Microsoft 6to4 Adapter
PNP Device ID: ROOT\*6TO4MP\0000
Service: tunnel
.
Class GUID:
Description: Photosmart D110 series
Device ID: ROOT\MULTIFUNCTION\0006
Manufacturer:
Name: Photosmart D110 series
PNP Device ID: ROOT\MULTIFUNCTION\0006
Service:
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft 6to4 Adapter
Device ID: ROOT\*6TO4MP\0001
Manufacturer: Microsoft
Name: Microsoft 6to4 Adapter #2
PNP Device ID: ROOT\*6TO4MP\0001
Service: tunnel
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft Teredo Tunneling Adapter
Device ID: ROOT\*TEREDO\0000
Manufacturer: Microsoft
Name: Teredo Tunneling Pseudo-Interface
PNP Device ID: ROOT\*TEREDO\0000
Service: tunnel
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft 6to4 Adapter
Device ID: ROOT\*6TO4MP\0002
Manufacturer: Microsoft
Name: Microsoft 6to4 Adapter #3
PNP Device ID: ROOT\*6TO4MP\0002
Service: tunnel
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft 6to4 Adapter
Device ID: ROOT\*6TO4MP\0003
Manufacturer: Microsoft
Name: Microsoft 6to4 Adapter #4
PNP Device ID: ROOT\*6TO4MP\0003
Service: tunnel
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft 6to4 Adapter
Device ID: ROOT\*6TO4MP\0004
Manufacturer: Microsoft
Name: Microsoft 6to4 Adapter #5
PNP Device ID: ROOT\*6TO4MP\0004
Service: tunnel
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft 6to4 Adapter
Device ID: ROOT\*6TO4MP\0005
Manufacturer: Microsoft
Name: Microsoft 6to4 Adapter #6
PNP Device ID: ROOT\*6TO4MP\0005
Service: tunnel
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft 6to4 Adapter
Device ID: ROOT\*6TO4MP\0006
Manufacturer: Microsoft
Name: Microsoft 6to4 Adapter #7
PNP Device ID: ROOT\*6TO4MP\0006
Service: tunnel
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft 6to4 Adapter
Device ID: ROOT\*6TO4MP\0007
Manufacturer: Microsoft
Name: Microsoft 6to4 Adapter #8
PNP Device ID: ROOT\*6TO4MP\0007
Service: tunnel
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft ISATAP Adapter
Device ID: ROOT\*ISATAP\0000
Manufacturer: Microsoft
Name: Microsoft ISATAP Adapter
PNP Device ID: ROOT\*ISATAP\0000
Service: tunnel
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft ISATAP Adapter
Device ID: ROOT\*ISATAP\0001
Manufacturer: Microsoft
Name: Microsoft ISATAP Adapter #2
PNP Device ID: ROOT\*ISATAP\0001
Service: tunnel
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft ISATAP Adapter
Device ID: ROOT\*ISATAP\0002
Manufacturer: Microsoft
Name: Microsoft ISATAP Adapter #3
PNP Device ID: ROOT\*ISATAP\0002
Service: tunnel
.
==== System Restore Points ===================
.
RP47: 1/26/2013 10:39:46 PM - Scheduled Checkpoint
RP48: 2/2/2013 5:34:04 PM - Windows Update
RP49: 2/2/2013 7:25:40 PM - Installed Java(TM) 6 Update 39
RP50: 2/10/2013 3:27:51 PM - Scheduled Checkpoint
RP51: 2/10/2013 11:12:51 PM - Installed HiJackThis
.
==== Installed Programs ======================
.
µTorrent
64 Bit HP CIO Components Installer
Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Reader X (10.1.5)
Advanced Audio FX Engine
AIM 7
Alt.Binz 0.25.0
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Atheros Communications Inc.(R) AR81Family Gigabit/Fast Ethernet Driver
ATI Catalyst Install Manager
avast! Free Antivirus
Bonjour
Brother MFL-Pro Suite MFC-J435W
BufferChm
C4700
CCleaner
Cisco EAP-FAST Module
Cisco LEAP Module
Cisco PEAP Module
Click'N Design 3D (V5)
CyberLink PowerDVD 9.5
D3DX10
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dell Webcam Central
Destinations
DeviceDiscovery
Download Updater (AOL LLC)
DW WLAN Card Utility
exPressit S.E. 2.1
ffdshow [rev 3154] [2009-12-09]
Google Talk Plugin
GoToAssist Corporate
GPBaseService2
HandBrake 0.9.8
HiJackThis
HP Customer Participation Program 14.0
HP Imaging Device Functions 14.0
HP Photo Creations
HP Photosmart C4700 All-in-One Driver Software 14.0 Rel. 6
HP Smart Web Printing 4.60
HP Solution Center 14.0
HP Update
HPPhotoGadget
HPProductAssistant
HPSSupply
IHA_MessageCenter
ImgBurn
Intel(R) Graphics Media Accelerator Driver
iTunes
Java Auto Updater
Java DB 10.3.1.4
Java(TM) 6 Update 39
Java(TM) 6 Update 7
Java(TM) SE Development Kit 6 Update 7
Junk Mail filter update
Live! Cam Avatar Creator
magicJack
Malwarebytes Anti-Malware version 1.70.0.1100
MarketResearch
Menu Look Demo
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Groove MUI (English) 2010
Microsoft Office InfoPath MUI (English) 2010
Microsoft Office Office 64-bit Components 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Professional Plus 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared 64-bit MUI (English) 2010
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Word MUI (English) 2010
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft VC9 runtime libraries
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
mIRC
Mozilla Firefox 18.0.2 (x86 en-US)
Mozilla Maintenance Service
MSVCRT
MSVCRT_amd64
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP3 Parser
MSXML 4.0 SP3 Parser (KB2721691)
MSXML 4.0 SP3 Parser (KB2758694)
MSXML 4.0 SP3 Parser (KB973685)
NetViewer 2.1.584.0
Network64
Nuance PaperPort 12
PaperPort Image Printer 64-bit
Popup Menu Demo
PS_AIO_06_C4700_SW_Min
Quassel (remove only)
Quickset64
QuickTransfer
Realtek High Definition Audio Driver
Realtek USB 2.0 Card Reader
Roxio Burn
Scan
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Shop for HP Supplies
Skype Toolbars
Skype™ 5.10
SlingPlayer
SmartWebPrinting
SolutionCenter
Status
Synaptics Pointing Device Driver
TeamViewer 7
TomTom HOME Visual Studio Merge Modules
Toolbox
TrayApp
TVersity Codec Pack 1.7
TVersity Media Server 1.9.7
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553092)
VipBoxSportsApp
VLC media player 2.0.1
VultureWare DOCSIS Config Editor 0.1
WebReg
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Language Selector
Windows Live Mail
Windows Live Messenger
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live Sync
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
WinRAR 4.01 (32-bit)
Xiph.Org Open Codecs 0.85.17777
Yahoo! Detect
.
==== Event Viewer Messages From Past Week ========
.
2/11/2013 6:25:19 PM, Error: Service Control Manager [7023] - The Peer Name Resolution Protocol service terminated with the following error: %%-2140993535
2/11/2013 6:25:19 PM, Error: Service Control Manager [7001] - The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error: %%-2140993535
2/11/2013 6:25:19 PM, Error: Microsoft-Windows-PNRPSvc [102] - The Peer Name Resolution Protocol cloud did not start because the creation of the default identity failed with error code: 0x80630801.
2/10/2013 10:08:10 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the IHA_MessageCenter service to connect.
2/10/2013 10:08:10 PM, Error: Service Control Manager [7000] - The IHA_MessageCenter service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
.
==== End Of File ===========================
 
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