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Windows freezes after startup

Discussion in 'Windows 7' started by mark1989, Feb 10, 2013.

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  1. mark1989

    mark1989 Thread Starter

    Joined:
    Feb 10, 2013
    Messages:
    23
    Hello,

    I am having a problem with my dell laptop. I have windows 7 home premium installed. I've had this laptop for a couple years and I've always had this problem. I finally decided to try and resolve it after all this time. When I start my laptop it will boot up to the home screen but after a few minutes it will freeze. After that, I do a hard reset and start it back up and then its fine. I can use it with no problems until I shut it down and have to turn it back on again. For this reason I like to leave my laptop plugged in overnight and on so I don't have to deal with this problem in the morning. Please help.

    Thank you,
    Mark
     
  2. dustyjay

    dustyjay

    Joined:
    Jan 23, 2003
    Messages:
    12,661
    First Name:
    Jay
    Please post the exact model of the laptop.
     
  3. mark1989

    mark1989 Thread Starter

    Joined:
    Feb 10, 2013
    Messages:
    23
    Dell Inspiron N4010.
     
  4. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    m :
    Hello & Welcome to Tech Guy forum.

    Always? REALLY?

    Have you contacted Dell?

    Was the laptop purchased as new or re furbished?

    Do you have hibernation or sleep enabled? Do you have the HDD set to sleep?
    control panel > upper right, set view to "large icons"
    Power options
    Which power scheme are you using?
    Left click its "advanced settings"
    Left click on the "+" of every item.

    Please provide screen shots of the power settings.

    What happens when you boot to safe mode?

    Please run this forum's system info utility & post the results in your next reply.

    edit

    http://library.techguy.org/wiki/TSG_Valuable_links

    end edit


    RF123
     
  5. dustyjay

    dustyjay

    Joined:
    Jan 23, 2003
    Messages:
    12,661
    First Name:
    Jay
    Searching through the Dell Support site they do not list any support documents for it.
     
  6. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
  7. Mark1956

    Mark1956

    Joined:
    May 7, 2011
    Messages:
    14,142
    This problem seems to be quite common but the causes vary from remnants of an old Anti Virus, faulty hard drive, graphics card, bad Ram. A small test and posting of some logs may help.

    When the system has been running ok for a while shut it down and restart it immediately, does it boot up ok and continue to run without any problems?

    With the system shut down overnight, on your first boot of the morning leave it at the login screen for a good 10 minutes to let it warm up, then sign in and see if it still freezes. If you don't use a login password boot it to the Bios or Advanced Boot menu using the F8 key and let it sit for a while before you boot into Windows.

    Please go Here and follow the instructions to run DDS, then Copy and Paste both the logs into your next reply. You need not run HJT or GMER.
     
  8. mark1989

    mark1989 Thread Starter

    Joined:
    Feb 10, 2013
    Messages:
    23
    Yes it has happened since I purchased the laptop. I purchased the laptop refurbished from dell. I have contacted them and sent it back to them for a different issue but also told them to fix the freezing issue. They sent it back with it still freezing. I never got back to calling them again and then my warranty expired.

    I am using the high performance power setting.
     

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  9. mark1989

    mark1989 Thread Starter

    Joined:
    Feb 10, 2013
    Messages:
    23
    More screenshots.
     

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  10. mark1989

    mark1989 Thread Starter

    Joined:
    Feb 10, 2013
    Messages:
    23
    One more screenshot.

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, 64 bit
    Processor: Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz, Intel64 Family 6 Model 37 Stepping 5
    Processor Count: 4
    RAM: 3892 Mb
    Graphics Card: Intel(R) HD Graphics, 1722 Mb
    Hard Drives: C: Total - 462936 MB, Free - 353651 MB; D: Total - 14000 MB, Free - 8852 MB;
    Motherboard: Dell Inc.,
    Antivirus: avast! Antivirus, Disabled
     

    Attached Files:

  11. mark1989

    mark1989 Thread Starter

    Joined:
    Feb 10, 2013
    Messages:
    23
    I just shut it down and booted it up. It's working fine.
     
  12. Mark1956

    Mark1956

    Joined:
    May 7, 2011
    Messages:
    14,142
    It's getting late here so I'll be back n the morning. Please re-post those DDS logs, as requested, by copying them directly into you next post, they are not easy to read in the code boxes.
     
  13. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    m 1989:
    EXCELLENT job with the screen shots!
    111.png
    Set hard drive off to "never" for both battery & plugged in

    444.png
    USB selective suspend
    Set both to never

    555.png
    Change all to Never

    777.png
    Set turn off display to never for all


    999.png
    Battery
    Which options are avaiable?
    If "do nothing" is available, select it

    Be sure to document your settings. I don't know if a system restore point will help

    RF123


    edit
    removed "critical action" following RF123

    end edit
     
  14. mark1989

    mark1989 Thread Starter

    Joined:
    Feb 10, 2013
    Messages:
    23
    DDS (Ver_2012-11-20.01) - NTFS_AMD64
    Internet Explorer: 8.0.7600.17153 BrowserJavaVersion: 1.6.0_39
    Run by Tanja Lukic at 19:27:29 on 2013-02-11
    Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.3893.2461 [GMT -5:00]
    .
    AV: avast! Antivirus *Disabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
    SP: avast! Antivirus *Disabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
    .
    ============== Running Processes ===============
    .
    C:\Windows\system32\lsm.exe
    C:\Windows\system32\svchost.exe -k DcomLaunch
    C:\Windows\system32\svchost.exe -k RPCSS
    C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    C:\Windows\system32\svchost.exe -k netsvcs
    C:\Windows\system32\svchost.exe -k LocalService
    C:\Windows\system32\svchost.exe -k NetworkService
    C:\Windows\system32\WLANExt.exe
    C:\Program Files\Dell\DW WLAN Card\WLTRYSVC.EXE
    C:\Program Files\Dell\DW WLAN Card\bcmwltry.exe
    C:\Program Files\AVAST Software\Avast\AvastSvc.exe
    C:\Windows\System32\spoolsv.exe
    C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
    C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
    C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
    C:\Windows\SysWOW64\svchost.exe -k hpdevmgmt
    C:\Program Files (x86)\Verizon\IHA_MessageCenter\Bin\Verizon_IHAMessageCenter.exe
    C:\Windows\system32\taskhost.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Windows\System32\svchost.exe -k HPZ12
    C:\Program Files (x86)\Nuance\PaperPort\PDFProFiltSrvPP.exe
    C:\Windows\System32\svchost.exe -k HPZ12
    C:\Program Files (x86)\Sling Media\SlingAgent\SlingAgentService.exe
    C:\Windows\system32\svchost.exe -k imgsvc
    C:\Program Files (x86)\TeamViewer\Version7\TeamViewer_Service.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
    C:\Windows\system32\svchost.exe -k HPService
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
    C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Windows\System32\hkcmd.exe
    C:\Windows\System32\igfxpers.exe
    C:\Windows\system32\SearchIndexer.exe
    C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
    C:\Program Files\Dell\QuickSet\quickset.exe
    C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
    C:\Program Files\Dell\DW WLAN Card\WLTRAY.EXE
    C:\ProgramData\FLEXnet\Connect\11\ISUSPM.exe
    C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe
    C:\Program Files (x86)\CyberLink\PowerDVD9\PDVD9Serv.exe
    C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe
    C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Program Files (x86)\Nuance\PaperPort\pptd40nt.exe
    C:\Program Files (x86)\iTunes\iTunesHelper.exe
    C:\Program Files\AVAST Software\Avast\AvastUI.exe
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Windows\System32\svchost.exe -k LocalServicePeerNet
    C:\Program Files\Windows Media Player\wmpnetwk.exe
    C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
    C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_5_502_149.exe
    C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_5_502_149.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Windows\System32\cscript.exe
    .
    ============== Pseudo HJT Report ===============
    .
    uStart Page = hxxp://www.google.com/
    uSearch Bar = Preserve
    mStart Page = about:blank
    mWinlogon: Userinit = userinit.exe,
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    BHO: avast! WebRep: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
    BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    BHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
    BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
    BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    TB: avast! WebRep: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
    EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
    EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
    uRun: [ISUSPM] C:\ProgramData\FLEXnet\Connect\11\ISUSPM.exe -scheduler
    uRun: [oleMouseapi] rundll32.exe
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    uRun: [TomTomHOME.exe] "C:\Program Files (x86)\TomTom HOME 2\TomTomHOMERunner.exe"
    uRun: [Google Update] "C:\Users\Tanja Lukic\AppData\Local\Google\Update\GoogleUpdate.exe" /c
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    StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\HPDIGI~1.LNK - C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
    uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
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    IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
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    TCP: Interfaces\{8F0DC83A-17A8-4C22-8CDD-BEE7F965D430}\9475452513 : DHCPNameServer = 192.168.1.1 68.237.161.12
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    SSODL: WebCheck - <orphaned>
    SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
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    x64-Run: [SynTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
    x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
    x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
    x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
    x64-Run: [QuickSet] C:\Program Files\Dell\QuickSet\QuickSet.exe
    x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
    x64-Run: [Broadcom Wireless Manager UI] C:\Program Files\Dell\DW WLAN Card\WLTRAY.exe
    x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
    x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
    x64-Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - <orphaned>
    x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
    x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
    x64-Notify: GoToAssist - C:\Program Files (x86)\Citrix\GoToAssist\615\G2AWinLogon_x64.dll
    x64-Notify: igfxcui - igfxdev.dll
    x64-SSODL: WebCheck - <orphaned>
    x64-SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
    .
    ================= FIREFOX ===================
    .
    FF - ProfilePath - C:\Users\Tanja Lukic\AppData\Roaming\Mozilla\Firefox\Profiles\sjazdub6.default\
    FF - prefs.js: browser.search.defaulturl - hxxp://aim.search.aol.com/aol/search?query={searchTerms}&invocationType=tb50-ff-aim-chromesbox-en-us&tb_uuid=20110728031204781&tb_oid=20-08-2011&tb_mrud=20-08-2011
    FF - prefs.js: browser.search.selectedEngine - Google
    FF - prefs.js: browser.startup.homepage - hxxp://www.google.com
    FF - prefs.js: keyword.URL - hxxp://slirsredirect.search.aol.com/redirector/sredir?sredir=2706&invocationType=tb50-ff-aim-ab-en-us&tb_uuid=20110728031204781&tb_oid=20-08-2011&tb_mrud=20-08-2011&query=
    FF - plugin: C:\PROGRA~2\MIF5BA~1\Office14\NPAUTHZ.DLL
    FF - plugin: C:\PROGRA~2\MIF5BA~1\Office14\NPSPWRAP.DLL
    FF - plugin: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll
    FF - plugin: C:\Program Files (x86)\Java\jre6\bin\plugin2\npjp2.dll
    FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\4.1.10329.0\npctrlui.dll
    FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npdnu.dll
    FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npdnupdater2.dll
    FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
    FF - plugin: C:\Users\Tanja Lukic\AppData\Local\Google\Update\1.3.21.123\npGoogleUpdate3.dll
    FF - plugin: C:\Users\Tanja Lukic\AppData\Roaming\Mozilla\Firefox\Profiles\sjazdub6.default\extensions\{9EB34849-81D3-4841-939D-666D522B889A}\plugins\npSlingPlayer.dll
    FF - plugin: C:\Users\Tanja Lukic\AppData\Roaming\Mozilla\plugins\npgoogletalk.dll
    FF - plugin: C:\Users\Tanja Lukic\AppData\Roaming\Mozilla\plugins\npgtpo3dautoplugin.dll
    FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_5_502_149.dll
    FF - plugin: C:\Windows\SysWOW64\npdeployJava1.dll
    FF - plugin: C:\Windows\SysWOW64\npmproxy.dll
    FF - ExtSQL: 2013-02-02 19:26; {CAFEEFAC-0016-0000-0039-ABCDEFFEDCBA}; C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0039-ABCDEFFEDCBA}
    FF - ExtSQL: !HIDDEN! 2011-07-06 13:52; [email protected]; C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3
    .
    ============= SERVICES / DRIVERS ===============
    .
    R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2011-1-25 55280]
    R1 aswSnx;aswSnx;C:\Windows\System32\drivers\aswSnx.sys [2012-11-1 984144]
    R1 aswSP;aswSP;C:\Windows\System32\drivers\aswSP.sys [2012-11-1 370288]
    R2 AERTFilters;Andrea RT Filters Service;C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe [2011-12-5 98208]
    R2 aswFsBlk;aswFsBlk;C:\Windows\System32\drivers\aswFsBlk.sys [2012-11-1 25232]
    R2 aswMonFlt;aswMonFlt;C:\Windows\System32\drivers\aswMonFlt.sys [2012-11-1 71600]
    R2 avast! Antivirus;avast! Antivirus;C:\Program Files\AVAST Software\Avast\AvastSvc.exe [2012-11-1 44808]
    R2 IHA_MessageCenter;IHA_MessageCenter;C:\Program Files (x86)\Verizon\IHA_MessageCenter\Bin\Verizon_IHAMessageCenter.exe [2011-7-1 352248]
    R2 PDFProFiltSrvPP;PDFProFiltSrvPP;C:\Program Files (x86)\Nuance\PaperPort\PDFProFiltSrvPP.exe [2010-3-8 144672]
    R2 SlingAgentService;SlingAgentService;C:\Program Files (x86)\Sling Media\SlingAgent\SlingAgentService.exe [2010-11-3 94024]
    R2 TeamViewer7;TeamViewer 7;C:\Program Files (x86)\TeamViewer\Version7\TeamViewer_Service.exe [2012-4-6 2666880]
    R3 BcmVWL;Broadcom Virtual Wireless;C:\Windows\System32\drivers\bcmvwl64.sys [2011-1-25 20984]
    R3 CtClsFlt;Creative Camera Class Upper Filter Driver;C:\Windows\System32\drivers\CtClsFlt.sys [2011-1-25 172704]
    R3 HECIx64;Intel(R) Management Engine Interface;C:\Windows\System32\drivers\HECIx64.sys [2011-1-25 56344]
    R3 Impcd;Impcd;C:\Windows\System32\drivers\Impcd.sys [2011-1-25 158976]
    R3 IntcDAud;Intel(R) Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2011-1-25 271872]
    R3 L1c;NDIS Miniport Driver for Atheros AR813x/AR815x PCI-E Ethernet Controller;C:\Windows\System32\drivers\L1C62x64.sys [2012-4-24 74280]
    S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
    S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
    S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2012-7-13 160944]
    S3 BrYNSvc;BrYNSvc;C:\Program Files (x86)\Browny02\BrYNSvc.exe [2011-10-11 245760]
    S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\RtsUStor.sys [2011-1-25 232992]
    S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-7-9 52736]
    S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2011-7-28 1255736]
    .
    =============== Created Last 30 ================
    .
    2013-02-11 04:13:06 -------- d-----w- C:\Program Files (x86)\Trend Micro
    2013-02-02 22:36:50 46080 ----a-w- C:\Windows\System32\atmlib.dll
    2013-02-02 22:36:50 34304 ----a-w- C:\Windows\SysWow64\atmlib.dll
    2013-02-02 22:36:49 367616 ----a-w- C:\Windows\System32\atmfd.dll
    2013-02-02 22:36:49 295424 ----a-w- C:\Windows\SysWow64\atmfd.dll
    2013-02-02 22:30:48 307200 ----a-w- C:\Windows\System32\ncrypt.dll
    2013-02-02 22:30:48 219136 ----a-w- C:\Windows\SysWow64\ncrypt.dll
    2013-02-02 22:30:35 295792 ----a-w- C:\Windows\System32\drivers\volsnap.sys
    2013-02-02 22:30:13 478208 ----a-w- C:\Windows\System32\dpnet.dll
    2013-02-02 22:30:12 376832 ----a-w- C:\Windows\SysWow64\dpnet.dll
    2013-02-02 22:25:18 3147264 ----a-w- C:\Windows\System32\win32k.sys
    2013-01-28 18:17:32 -------- d-----w- C:\Users\Tanja Lukic\AppData\Local\Programs
    2013-01-19 22:44:10 -------- d-sh--w- C:\found.002
    2013-01-18 22:54:28 -------- d-----w- C:\Program Files (x86)\Mozilla Firefox.bak
    .
    ==================== Find3M ====================
    .
    2013-02-08 02:22:22 74096 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
    2013-02-08 02:22:22 697712 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
    2013-01-15 21:56:10 477616 ----a-w- C:\Windows\SysWow64\npdeployJava1.dll
    2013-01-15 21:56:07 473520 ----a-w- C:\Windows\SysWow64\deployJava1.dll
    2012-12-14 21:49:28 24176 ----a-w- C:\Windows\System32\drivers\mbam.sys
    2012-12-07 05:41:16 441856 ----a-w- C:\Windows\System32\Wpc.dll
    2012-12-07 05:35:34 2745856 ----a-w- C:\Windows\System32\gameux.dll
    2012-12-07 05:04:20 308736 ----a-w- C:\Windows\SysWow64\Wpc.dll
    2012-12-07 04:57:38 2576384 ----a-w- C:\Windows\SysWow64\gameux.dll
    2012-12-07 03:21:08 45568 ----a-w- C:\Windows\SysWow64\oflc-nz.rs
    2012-11-30 05:50:00 362496 ----a-w- C:\Windows\System32\wow64win.dll
    2012-11-30 05:50:00 243200 ----a-w- C:\Windows\System32\wow64.dll
    2012-11-30 05:50:00 13312 ----a-w- C:\Windows\System32\wow64cpu.dll
    2012-11-30 05:49:28 215040 ----a-w- C:\Windows\System32\winsrv.dll
    2012-11-30 05:46:35 16384 ----a-w- C:\Windows\System32\ntvdm64.dll
    2012-11-30 05:43:53 424960 ----a-w- C:\Windows\System32\KernelBase.dll
    2012-11-30 05:06:50 5120 ----a-w- C:\Windows\SysWow64\wow32.dll
    2012-11-30 05:06:49 274944 ----a-w- C:\Windows\SysWow64\KernelBase.dll
    2012-11-30 03:33:03 338432 ----a-w- C:\Windows\System32\conhost.exe
    2012-11-30 02:56:36 25600 ----a-w- C:\Windows\SysWow64\setup16.exe
    2012-11-30 02:56:35 7680 ----a-w- C:\Windows\SysWow64\instnm.exe
    2012-11-30 02:56:34 14336 ----a-w- C:\Windows\SysWow64\ntvdm64.dll
    2012-11-30 02:56:33 2048 ----a-w- C:\Windows\SysWow64\user.exe
    2012-11-30 02:51:41 6144 ---ha-w- C:\Windows\SysWow64\api-ms-win-security-base-l1-1-0.dll
    2012-11-30 02:51:41 4608 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll
    2012-11-30 02:51:41 3584 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll
    2012-11-30 02:51:41 3072 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-util-l1-1-0.dll
    2012-11-22 10:32:45 801280 ----a-w- C:\Windows\System32\usp10.dll
    2012-11-22 09:33:26 627712 ----a-w- C:\Windows\SysWow64\usp10.dll
    .
    ============= FINISH: 19:27:53.35 ===============
     
  15. mark1989

    mark1989 Thread Starter

    Joined:
    Feb 10, 2013
    Messages:
    23
    .
    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT
    .
    DDS (Ver_2012-11-20.01)
    .
    Microsoft Windows 7 Home Premium
    Boot Device: \Device\HarddiskVolume1
    Install Date: 4/21/2011 12:20:32 AM
    System Uptime: 2/11/2013 6:17:20 PM (1 hours ago)
    .
    Motherboard: Dell Inc. | |
    Processor: Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz | U2E1 | 2399/133mhz
    .
    ==== Disk Partitions =========================
    .
    C: is FIXED (NTFS) - 452 GiB total, 345.103 GiB free.
    D: is FIXED (NTFS) - 14 GiB total, 8.646 GiB free.
    E: is CDROM ()
    .
    ==== Disabled Device Manager Items =============
    .
    Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
    Description: Microsoft ISATAP Adapter
    Device ID: ROOT\*ISATAP\0003
    Manufacturer: Microsoft
    Name: Microsoft ISATAP Adapter #4
    PNP Device ID: ROOT\*ISATAP\0003
    Service: tunnel
    .
    Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
    Description: Microsoft ISATAP Adapter
    Device ID: ROOT\*ISATAP\0004
    Manufacturer: Microsoft
    Name: Microsoft ISATAP Adapter #5
    PNP Device ID: ROOT\*ISATAP\0004
    Service: tunnel
    .
    Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
    Description: Microsoft ISATAP Adapter
    Device ID: ROOT\*ISATAP\0005
    Manufacturer: Microsoft
    Name: Microsoft ISATAP Adapter #6
    PNP Device ID: ROOT\*ISATAP\0005
    Service: tunnel
    .
    Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
    Description: WAN Miniport (IKEv2)
    Device ID: ROOT\MS_AGILEVPNMINIPORT\0000
    Manufacturer: Microsoft
    Name: WAN Miniport (IKEv2)
    PNP Device ID: ROOT\MS_AGILEVPNMINIPORT\0000
    Service: RasAgileVpn
    .
    Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
    Description: Microsoft ISATAP Adapter
    Device ID: ROOT\*ISATAP\0006
    Manufacturer: Microsoft
    Name: Microsoft ISATAP Adapter #7
    PNP Device ID: ROOT\*ISATAP\0006
    Service: tunnel
    .
    Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
    Description: Microsoft ISATAP Adapter
    Device ID: ROOT\*ISATAP\0007
    Manufacturer: Microsoft
    Name: Microsoft ISATAP Adapter #8
    PNP Device ID: ROOT\*ISATAP\0007
    Service: tunnel
    .
    Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
    Description: WAN Miniport (L2TP)
    Device ID: ROOT\MS_L2TPMINIPORT\0000
    Manufacturer: Microsoft
    Name: WAN Miniport (L2TP)
    PNP Device ID: ROOT\MS_L2TPMINIPORT\0000
    Service: Rasl2tp
    .
    Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
    Description: WAN Miniport (Network Monitor)
    Device ID: ROOT\MS_NDISWANBH\0000
    Manufacturer: Microsoft
    Name: WAN Miniport (Network Monitor)
    PNP Device ID: ROOT\MS_NDISWANBH\0000
    Service: NdisWan
    .
    Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
    Description: Microsoft ISATAP Adapter
    Device ID: ROOT\*ISATAP\0009
    Manufacturer: Microsoft
    Name: Microsoft ISATAP Adapter #11
    PNP Device ID: ROOT\*ISATAP\0009
    Service: tunnel
    .
    Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
    Description: WAN Miniport (IP)
    Device ID: ROOT\MS_NDISWANIP\0000
    Manufacturer: Microsoft
    Name: WAN Miniport (IP)
    PNP Device ID: ROOT\MS_NDISWANIP\0000
    Service: NdisWan
    .
    Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
    Description: WAN Miniport (IPv6)
    Device ID: ROOT\MS_NDISWANIPV6\0000
    Manufacturer: Microsoft
    Name: WAN Miniport (IPv6)
    PNP Device ID: ROOT\MS_NDISWANIPV6\0000
    Service: NdisWan
    .
    Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
    Description: WAN Miniport (PPPOE)
    Device ID: ROOT\MS_PPPOEMINIPORT\0000
    Manufacturer: Microsoft
    Name: WAN Miniport (PPPOE)
    PNP Device ID: ROOT\MS_PPPOEMINIPORT\0000
    Service: RasPppoe
    .
    Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
    Description: WAN Miniport (PPTP)
    Device ID: ROOT\MS_PPTPMINIPORT\0000
    Manufacturer: Microsoft
    Name: WAN Miniport (PPTP)
    PNP Device ID: ROOT\MS_PPTPMINIPORT\0000
    Service: PptpMiniport
    .
    Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
    Description: WAN Miniport (SSTP)
    Device ID: ROOT\MS_SSTPMINIPORT\0000
    Manufacturer: Microsoft
    Name: WAN Miniport (SSTP)
    PNP Device ID: ROOT\MS_SSTPMINIPORT\0000
    Service: RasSstp
    .
    Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
    Description: Microsoft 6to4 Adapter
    Device ID: ROOT\*6TO4MP\0000
    Manufacturer: Microsoft
    Name: Microsoft 6to4 Adapter
    PNP Device ID: ROOT\*6TO4MP\0000
    Service: tunnel
    .
    Class GUID:
    Description: Photosmart D110 series
    Device ID: ROOT\MULTIFUNCTION\0006
    Manufacturer:
    Name: Photosmart D110 series
    PNP Device ID: ROOT\MULTIFUNCTION\0006
    Service:
    .
    Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
    Description: Microsoft 6to4 Adapter
    Device ID: ROOT\*6TO4MP\0001
    Manufacturer: Microsoft
    Name: Microsoft 6to4 Adapter #2
    PNP Device ID: ROOT\*6TO4MP\0001
    Service: tunnel
    .
    Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
    Description: Microsoft Teredo Tunneling Adapter
    Device ID: ROOT\*TEREDO\0000
    Manufacturer: Microsoft
    Name: Teredo Tunneling Pseudo-Interface
    PNP Device ID: ROOT\*TEREDO\0000
    Service: tunnel
    .
    Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
    Description: Microsoft 6to4 Adapter
    Device ID: ROOT\*6TO4MP\0002
    Manufacturer: Microsoft
    Name: Microsoft 6to4 Adapter #3
    PNP Device ID: ROOT\*6TO4MP\0002
    Service: tunnel
    .
    Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
    Description: Microsoft 6to4 Adapter
    Device ID: ROOT\*6TO4MP\0003
    Manufacturer: Microsoft
    Name: Microsoft 6to4 Adapter #4
    PNP Device ID: ROOT\*6TO4MP\0003
    Service: tunnel
    .
    Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
    Description: Microsoft 6to4 Adapter
    Device ID: ROOT\*6TO4MP\0004
    Manufacturer: Microsoft
    Name: Microsoft 6to4 Adapter #5
    PNP Device ID: ROOT\*6TO4MP\0004
    Service: tunnel
    .
    Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
    Description: Microsoft 6to4 Adapter
    Device ID: ROOT\*6TO4MP\0005
    Manufacturer: Microsoft
    Name: Microsoft 6to4 Adapter #6
    PNP Device ID: ROOT\*6TO4MP\0005
    Service: tunnel
    .
    Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
    Description: Microsoft 6to4 Adapter
    Device ID: ROOT\*6TO4MP\0006
    Manufacturer: Microsoft
    Name: Microsoft 6to4 Adapter #7
    PNP Device ID: ROOT\*6TO4MP\0006
    Service: tunnel
    .
    Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
    Description: Microsoft 6to4 Adapter
    Device ID: ROOT\*6TO4MP\0007
    Manufacturer: Microsoft
    Name: Microsoft 6to4 Adapter #8
    PNP Device ID: ROOT\*6TO4MP\0007
    Service: tunnel
    .
    Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
    Description: Microsoft ISATAP Adapter
    Device ID: ROOT\*ISATAP\0000
    Manufacturer: Microsoft
    Name: Microsoft ISATAP Adapter
    PNP Device ID: ROOT\*ISATAP\0000
    Service: tunnel
    .
    Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
    Description: Microsoft ISATAP Adapter
    Device ID: ROOT\*ISATAP\0001
    Manufacturer: Microsoft
    Name: Microsoft ISATAP Adapter #2
    PNP Device ID: ROOT\*ISATAP\0001
    Service: tunnel
    .
    Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
    Description: Microsoft ISATAP Adapter
    Device ID: ROOT\*ISATAP\0002
    Manufacturer: Microsoft
    Name: Microsoft ISATAP Adapter #3
    PNP Device ID: ROOT\*ISATAP\0002
    Service: tunnel
    .
    ==== System Restore Points ===================
    .
    RP47: 1/26/2013 10:39:46 PM - Scheduled Checkpoint
    RP48: 2/2/2013 5:34:04 PM - Windows Update
    RP49: 2/2/2013 7:25:40 PM - Installed Java(TM) 6 Update 39
    RP50: 2/10/2013 3:27:51 PM - Scheduled Checkpoint
    RP51: 2/10/2013 11:12:51 PM - Installed HiJackThis
    .
    ==== Installed Programs ======================
    .
    µTorrent
    64 Bit HP CIO Components Installer
    Adobe AIR
    Adobe Flash Player 11 ActiveX
    Adobe Flash Player 11 Plugin
    Adobe Reader X (10.1.5)
    Advanced Audio FX Engine
    AIM 7
    Alt.Binz 0.25.0
    Apple Application Support
    Apple Mobile Device Support
    Apple Software Update
    Atheros Communications Inc.(R) AR81Family Gigabit/Fast Ethernet Driver
    ATI Catalyst Install Manager
    avast! Free Antivirus
    Bonjour
    Brother MFL-Pro Suite MFC-J435W
    BufferChm
    C4700
    CCleaner
    Cisco EAP-FAST Module
    Cisco LEAP Module
    Cisco PEAP Module
    Click'N Design 3D (V5)
    CyberLink PowerDVD 9.5
    D3DX10
    Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
    Dell Webcam Central
    Destinations
    DeviceDiscovery
    Download Updater (AOL LLC)
    DW WLAN Card Utility
    exPressit S.E. 2.1
    ffdshow [rev 3154] [2009-12-09]
    Google Talk Plugin
    GoToAssist Corporate
    GPBaseService2
    HandBrake 0.9.8
    HiJackThis
    HP Customer Participation Program 14.0
    HP Imaging Device Functions 14.0
    HP Photo Creations
    HP Photosmart C4700 All-in-One Driver Software 14.0 Rel. 6
    HP Smart Web Printing 4.60
    HP Solution Center 14.0
    HP Update
    HPPhotoGadget
    HPProductAssistant
    HPSSupply
    IHA_MessageCenter
    ImgBurn
    Intel(R) Graphics Media Accelerator Driver
    iTunes
    Java Auto Updater
    Java DB 10.3.1.4
    Java(TM) 6 Update 39
    Java(TM) 6 Update 7
    Java(TM) SE Development Kit 6 Update 7
    Junk Mail filter update
    Live! Cam Avatar Creator
    magicJack
    Malwarebytes Anti-Malware version 1.70.0.1100
    MarketResearch
    Menu Look Demo
    Microsoft .NET Framework 4 Client Profile
    Microsoft Application Error Reporting
    Microsoft Office Access MUI (English) 2010
    Microsoft Office Access Setup Metadata MUI (English) 2010
    Microsoft Office Excel MUI (English) 2010
    Microsoft Office Groove MUI (English) 2010
    Microsoft Office InfoPath MUI (English) 2010
    Microsoft Office Office 64-bit Components 2010
    Microsoft Office OneNote MUI (English) 2010
    Microsoft Office Outlook MUI (English) 2010
    Microsoft Office PowerPoint MUI (English) 2010
    Microsoft Office Professional Plus 2010
    Microsoft Office Proof (English) 2010
    Microsoft Office Proof (French) 2010
    Microsoft Office Proof (Spanish) 2010
    Microsoft Office Proofing (English) 2010
    Microsoft Office Publisher MUI (English) 2010
    Microsoft Office Shared 64-bit MUI (English) 2010
    Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
    Microsoft Office Shared MUI (English) 2010
    Microsoft Office Shared Setup Metadata MUI (English) 2010
    Microsoft Office Word MUI (English) 2010
    Microsoft Silverlight
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft VC9 runtime libraries
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable (x64)
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    mIRC
    Mozilla Firefox 18.0.2 (x86 en-US)
    Mozilla Maintenance Service
    MSVCRT
    MSVCRT_amd64
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    MSXML 4.0 SP3 Parser
    MSXML 4.0 SP3 Parser (KB2721691)
    MSXML 4.0 SP3 Parser (KB2758694)
    MSXML 4.0 SP3 Parser (KB973685)
    NetViewer 2.1.584.0
    Network64
    Nuance PaperPort 12
    PaperPort Image Printer 64-bit
    Popup Menu Demo
    PS_AIO_06_C4700_SW_Min
    Quassel (remove only)
    Quickset64
    QuickTransfer
    Realtek High Definition Audio Driver
    Realtek USB 2.0 Card Reader
    Roxio Burn
    Scan
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
    Shop for HP Supplies
    Skype Toolbars
    Skype™ 5.10
    SlingPlayer
    SmartWebPrinting
    SolutionCenter
    Status
    Synaptics Pointing Device Driver
    TeamViewer 7
    TomTom HOME Visual Studio Merge Modules
    Toolbox
    TrayApp
    TVersity Codec Pack 1.7
    TVersity Media Server 1.9.7
    Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
    Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
    Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
    Update for Microsoft Office 2010 (KB2494150)
    Update for Microsoft Office 2010 (KB2553092)
    VipBoxSportsApp
    VLC media player 2.0.1
    VultureWare DOCSIS Config Editor 0.1
    WebReg
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live ID Sign-in Assistant
    Windows Live Installer
    Windows Live Language Selector
    Windows Live Mail
    Windows Live Messenger
    Windows Live MIME IFilter
    Windows Live Movie Maker
    Windows Live Photo Common
    Windows Live Photo Gallery
    Windows Live PIMT Platform
    Windows Live SOXE
    Windows Live SOXE Definitions
    Windows Live Sync
    Windows Live UX Platform
    Windows Live UX Platform Language Pack
    Windows Live Writer
    Windows Live Writer Resources
    WinRAR 4.01 (32-bit)
    Xiph.Org Open Codecs 0.85.17777
    Yahoo! Detect
    .
    ==== Event Viewer Messages From Past Week ========
    .
    2/11/2013 6:25:19 PM, Error: Service Control Manager [7023] - The Peer Name Resolution Protocol service terminated with the following error: %%-2140993535
    2/11/2013 6:25:19 PM, Error: Service Control Manager [7001] - The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error: %%-2140993535
    2/11/2013 6:25:19 PM, Error: Microsoft-Windows-PNRPSvc [102] - The Peer Name Resolution Protocol cloud did not start because the creation of the default identity failed with error code: 0x80630801.
    2/10/2013 10:08:10 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the IHA_MessageCenter service to connect.
    2/10/2013 10:08:10 PM, Error: Service Control Manager [7000] - The IHA_MessageCenter service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
    .
    ==== End Of File ===========================
     
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