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Windows freezing

Discussion in 'Virus & Other Malware Removal' started by StephanieP, Dec 31, 2012.

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  1. StephanieP

    StephanieP Thread Starter

    Joined:
    Dec 31, 2012
    Messages:
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    The other night I was on a game hunt, am very careful where I get games due to the amount of viruses in them, I used a link in windows games to find one figuring they would be safe. The dl was fine but when it came to the install it froze, froze the pc, everything, including the windows update that I'm not sure wether it was just dl it or installing it.
    I had to manually reboot my pc, when I did it would go just fine to the welcome sign then go black. So I got in safemode ran some virus scans etc, restored the startup, did system restore. It wil now startup all the way but when u get to my desktop you can do anything. Speaker is disabled for some reason, will not connect to the internet and if you try to use anything directly coming from windows, such as the start button you get that squiggly lil circle.
    I'm guessing I may need to totally reformat, old school name but I dont know what they call it now. To do this I have to be out of safemode which does nothing so I need to know how to do this in dos, only think I know about dos is to stay out of there. Any help from ya'll will be greatly appreciated. Thanks and Happy New Year

    OS*windows 7 premium home
     
  2. Mark1956

    Mark1956

    Joined:
    May 7, 2011
    Messages:
    14,142
    Happy New Year to you also. Reformat is still called reformat, hopefully that won't be necessary.

    The log from this scan should give us some idea of what has gone wrong.

    NOTE: Unless otherwise advised please use a clean working PC to download and copy FRST to a Flash Drive.
    Use these links to download the correct version for your operating system and save it to the Flash Drive.
    For x32 (x86) bit systems download Farbar Recovery Scan Tool 32-Bit
    For x64 bit systems download Farbar Recovery Scan Tool 64-Bit

    NOTE: For Windows 7 systems only: If you cannot get Option 1 to work you can make a Recovery disc to use for Option 2.
    Just do this: Click on Start > Control Panel and select Backup and Restore. In the left hand pane select Create a System Recovery disc and follow the prompts.
    This can be done on any Windows 7 PC but it must have the same bit rate as the infected PC, i.e. 64 or 32bit.

    Plug the flashdrive into the infected PC.

    Enter System Recovery Options by using Option 1 or Option 2
    STEP 1
    Option 1
    To enter the System Recovery Options from the Advanced Boot Options:

    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until the Advanced Boot Options menu appears.
    • Use the arrow keys to select Repair your computer and hit the Enter key. If Repair your computer is not in the menu you will need to follow Option 2 below.
    • Select US as the keyboard language settings, and then click Next. If you know your keyboard is for another language then select that from the list.
    • The system will scan for installed operating systems. Select the operating system you want to repair, and then click Next.
    • Select your user account and click Next. If there is only one user account this will go straight to the System Recovery Options.
    • Now go to the instructions for STEP 2.


    Option 2
    To enter the System Recovery Options by using a Windows installation or Recovery disc:

    • Insert the Installation or Recovery disc.
    • Restart your computer.
    • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
    • Click Repair your computer. NOTE: This Option will be skipped if using a Recovery disc.
    • Select US as the keyboard language settings, and then click Next. If you know your keyboard is for another language then select that from the list.
    • The system will scan for installed operating systems. Select the operating system you want to repair, and then click Next.
    • Select your user account and click Next. If there is only one user account this will go straight to the System Recovery Options.
    • Now go to the instructions for STEP 2.


    NOTE: If you are unable to complete either Option 1 or 2 then stop and let me know. This tool will only run correctly if you are able to get to the System Recovery Options menu.

    STEP 2
    On the System Recovery Options menu you will get the following options:

    Startup Repair
    System Restore
    Windows Complete PC Restore
    Windows Memory Diagnostic Tool
    Command Prompt


    • Select Command Prompt
    • In the command window type in notepad and press Enter.
    • The Notepad opens. Click on File and select Open.
    • Select Computer and find your flash drive below Devices with Removable Storage make a note of the drive letter and close Notepad.
    • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
      Note: Replace letter e with the drive letter of your flash drive.
      NOTE: if you receive an error message "the system cannot find the drive specified" go back into Notepad and check the drive letter for the Flash Drive, also note the letter can change on subsequent runs.
    • The tool will start to run.
    • When the tool opens click Yes to disclaimer. (This may not appear on all systems).
    • Press the Scan button. The progress bar may freeze for a while which is normal, leave it undisturbed and it will complete the scan.
    • It will make a log (FRST.txt) on the flash drive. Put the Flash drive back in a working PC, open Windows Explorer and then click on the Flash Drive. Double click on FRST.txt then Copy & Paste the log into your next reply. Please DO NOT send the log as an attachment.
     
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