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Windows Genuine Check Not Working

Discussion in 'Business Applications' started by jared99, Apr 25, 2012.

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  1. jared99

    jared99 Thread Starter

    Joined:
    Aug 23, 2009
    Messages:
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    Hi guys, I'm trying to install windows media player 11 but Microsoft needs to make sure my copy of Windows xp is genuine, which it is, however when I try to run the tool (GenuineCheck.exe) I get an error message:

    Code not available. The validation code could not be obtained. This may be due to technical difficulties, or you may be running an unsupported operating system. Please close this window and attempt the validation process again, or use the back button in your web browser to return to the download details page.[Error code: 0x80072efd]

    So next I go to this page:

    http://www.microsoft.com/genuine/diag/RunDiags.aspx?displaylang=en

    Genuine Microsoft Software Diagnostic Results

    Passed Active scripting allowed
    Passed Display images enabled
    Passed Computer time and date correct
    Passed Cookies enabled
    Failed genuine Microsoft software plug-ins are installed and loaded
    Failed genuine Microsoft software plug-ins connect with Microsoft validation servers
    I downloaded
    OGAPluginInstall.exe &
    WGAPluginInstall.exe

    I ran them both and they both said they are install and updated so I'm lost.. please help
     
  2. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,922
    that link does not work on my IE version 9 at all

    are we checking windows validation or Internet settings

    Windows Validation
    Please run the MGA Diagnostic Tool and post back the report it creates:
    • Download MGADiag to your desktop.
    • Double-click on MGADiag.exe to launch the program
    • Click "Continue"
    • Ensure that the "Windows" tab is selected (it should be by default).
    • Click the "Copy" button to copy the MGA Diagnostic Report to the Windows clipboard. Note nothing will appear to happen
    • Paste the MGA Diagnostic Report back here in your next reply.
     
  3. jared99

    jared99 Thread Starter

    Joined:
    Aug 23, 2009
    Messages:
    4
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-84DPQ-JV88J-4CPQM
    Windows Product Key Hash: M5Xitzgdrh1ctKARdORzMOXaG9o=
    Windows Product ID: 55277-OEM-2147876-23484
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {B9FE4886-0B04-41D9-8E51-0D2ED389B94C}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: http=127.0.0.1:59333
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B9FE4886-0B04-41D9-8E51-0D2ED389B94C}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4CPQM</PKey><PID>55277-OEM-2147876-23484</PID><PIDType>3</PIDType><SID>S-1-5-21-1177238915-113007714-725345543</SID><SYSTEM><Manufacturer>AOPEN_</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix/Award Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20050621000000.000000+000</Date></BIOS><HWID>1612377F01840E7D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Atlantic Standard Time(GMT-04:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Cicero</name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57468</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults>

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1E0DC:AOpen Inc
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A
     
  4. jared99

    jared99 Thread Starter

    Joined:
    Aug 23, 2009
    Messages:
    4
  5. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,922
    This is what I get from the Site when using Chrome
    this is the result of MGA
    Validation Status: Genuine

    Office Status: 114 Blocked VLK 2
    that installation was done with a now-blocked Volume Licensing Key (VLK).
    VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.
     
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