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Windows has recovered from an unexpected shutdown

Discussion in 'Windows 7' started by LPFabulous, Dec 9, 2011.

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  1. LPFabulous

    LPFabulous Thread Starter

    Joined:
    Apr 21, 2010
    Messages:
    19
    I have a laptop, running Win 7, that has worked fine for well over a year. All of a sudden, it won't run for more than about 10 minutes before it randomly shuts down and restarts. Here's the error log that popped up last time it did this:


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: c2
    BCP1: 0000000000000007
    BCP2: 000000000000109B
    BCP3: 00000000006D0061
    BCP4: FFFFFA800A2DD710
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\120911-19500-01.dmp
    C:\Users\Ryan\AppData\Local\Temp\WER-79529-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt


    Any ideas? I would love some help! If anyone has any suggestions, I would be really, really grateful.
     
  2. TekTime

    TekTime

    Joined:
    Sep 21, 2009
    Messages:
    1,312
    The first thing I would do is update the graphics card driver. What's the make/model# of your laptop?
     
  3. LPFabulous

    LPFabulous Thread Starter

    Joined:
    Apr 21, 2010
    Messages:
    19
    It's an Alienware M11x. I think I solved the issue by uninstalling PCTools antivirus. It seems that one of that programs drivers was causing the crashes. I'm not sure why it just started out of the blue, but removing it seems to have fixed the problem.
     
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