Windows has recovered from an unexpected shutdown

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LPFabulous

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Apr 21, 2010
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I have a laptop, running Win 7, that has worked fine for well over a year. All of a sudden, it won't run for more than about 10 minutes before it randomly shuts down and restarts. Here's the error log that popped up last time it did this:


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: c2
BCP1: 0000000000000007
BCP2: 000000000000109B
BCP3: 00000000006D0061
BCP4: FFFFFA800A2DD710
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\120911-19500-01.dmp
C:\Users\Ryan\AppData\Local\Temp\WER-79529-0.sysdata.xml

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Any ideas? I would love some help! If anyone has any suggestions, I would be really, really grateful.
 
Joined
Sep 21, 2009
Messages
1,312
The first thing I would do is update the graphics card driver. What's the make/model# of your laptop?
 

LPFabulous

Thread Starter
Joined
Apr 21, 2010
Messages
19
It's an Alienware M11x. I think I solved the issue by uninstalling PCTools antivirus. It seems that one of that programs drivers was causing the crashes. I'm not sure why it just started out of the blue, but removing it seems to have fixed the problem.
 
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