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Windows Image Acquisition (WIA) service not starting

Discussion in 'Windows XP' started by enderws, Jan 31, 2005.

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  1. enderws

    enderws Thread Starter

    Dec 14, 2003
    Windows XP SP2. Canon CanoScan 9950F scanner and HP PSC2710 All-in-one, software for both loaded. They were functioning together just fine, but now the Canon scanner won't work. I have called Canon and traced the problem to the WIA service--it won't start. When I try to start it manually, it says "Could not start the Windows Image Acquisition (WIA) service on Local Computer. Error 1067: The process terminated unexpectedly."

    This started because the buttons on the scanner were not launching the Canon scanner software. I uninstalled and reinstalled the canon scanner software, and after that it won't communicate with the scanner. The scanner shows up in the Device Manager, and the drivers are installed. The Canon guy said before he can even begin to help the WIA service has to be working.

    How can I get it to work? I've tried uninstalling SP2, and I got the same error under SP1. Then I reinstalled SP2 and same error. I am considering a repair install (or maybe even a clean install) of Windows XP.

    I think this is related to the DEP problem that everyone was having with the HP PSC-2710. I installed a patch from HP to solve that, I wonder if that broke WIA?
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