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windows installer not working

Discussion in 'All Other Software' started by thamilton1548, Jan 8, 2013.

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  1. thamilton1548

    thamilton1548 Thread Starter

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    I am unable to add or remove programs from my computer. Everytime I try I receive a message stating windows installer is not working.I need to remove an older version of Java so that I can download a newer version to be able to work from home. I try starting the windows installer and I receive a message stating could not start windows installer on local computer. Error 1068 the dependency service or group failed to start. When I try removing java so that I can download updated one I receive error message; windows installer service could not be accessed. This can occur if you sre running windows in safe mode or the windows installers is not correctly installed. Please help. I also made sure the computer was not on safe mode. Any help would be greatly appreciated. Thanks in advance.
     
  2. captainron276

    captainron276

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    To help us help you,please use the TSG System Info tool to let Tech's know the specs of your computer: http://static.techguy.org/download/SysInfo.exe Copy and paste the results here in your thread. You can use the TSG Info to fill in your computer information in your user profile as well.

    Also, if its a brand name system like an Acer,Dell or HP, please post the exact model of the system.

    See if this will help you out.

    http://www.java.com/en/
     
  3. flavallee

    flavallee Trusted Advisor

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    Have you been using any registry "cleaner/fixer" type utilities?

    -----------------------------------------------------------
     
  4. Phantom010

    Phantom010 Trusted Advisor

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    Yeah, like perhaps System Mechanic?


    What is your operating system?
     
  5. thamilton1548

    thamilton1548 Thread Starter

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    Windows xp 32
     
  6. thamilton1548

    thamilton1548 Thread Starter

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    Yes. I think I may have used to many. I was trying to repair my audio.
     
  7. Phantom010

    Phantom010 Trusted Advisor

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    Click Start > Run > Copy/Paste the following command:

    regedit /e C:\look.txt "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer"

    Press Enter.

    You won't notice anything. However, it will have created a report on your C drive named look. Attach that file to your next reply.
     
  8. flavallee

    flavallee Trusted Advisor

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    Registry "cleaner/fixer" utilities can damage Windows and break programs and generate error/warning messages and wreak havoc with a computer.

    If you've been allowing them to "fix" registry entries and delete files, you may have done enough damage to where a clean reinstall of Windows XP SP3 and getting a fresh start may be the only viable option.

    ---------------------------------------------------------
     
  9. thamilton1548

    thamilton1548 Thread Starter

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    Do I paste this on the command screen or in the box that opens after I hit run.
     
  10. Phantom010

    Phantom010 Trusted Advisor

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    In the Run box.
     
  11. Phantom010

    Phantom010 Trusted Advisor

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    Did you find look on your C drive? If not, as I suspect, you don't have the msiserver key anymore. In that case, it will need to be replaced. System Mechanic is notorious for mistakenly deleting that key.
     
  12. thamilton1548

    thamilton1548 Thread Starter

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    I found the look file, im just trying to send it. My computer is going very slow. Its also giving me a message saying msvcr100.dll is no longer working??
     
  13. Phantom010

    Phantom010 Trusted Advisor

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  14. thamilton1548

    thamilton1548 Thread Starter

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    My comop
     

    Attached Files:

  15. Phantom010

    Phantom010 Trusted Advisor

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    Well, the key looks normal to me.

    In my opinion, a XP reinstall might be your best bet. Your operating system has probably suffered extensive damage from multiple registry "cleanings" to be repaired. :(
     
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