windows installer not working

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thamilton1548

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Jan 8, 2013
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I am unable to add or remove programs from my computer. Everytime I try I receive a message stating windows installer is not working.I need to remove an older version of Java so that I can download a newer version to be able to work from home. I try starting the windows installer and I receive a message stating could not start windows installer on local computer. Error 1068 the dependency service or group failed to start. When I try removing java so that I can download updated one I receive error message; windows installer service could not be accessed. This can occur if you sre running windows in safe mode or the windows installers is not correctly installed. Please help. I also made sure the computer was not on safe mode. Any help would be greatly appreciated. Thanks in advance.
 
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To help us help you,please use the TSG System Info tool to let Tech's know the specs of your computer: http://static.techguy.org/download/SysInfo.exe Copy and paste the results here in your thread. You can use the TSG Info to fill in your computer information in your user profile as well.

Also, if its a brand name system like an Acer,Dell or HP, please post the exact model of the system.

See if this will help you out.

http://www.java.com/en/
 

flavallee

Frank
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Have you been using any registry "cleaner/fixer" type utilities?

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Phantom010

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34,801
Have you been using any registry "cleaner/fixer" type utilities?

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Yeah, like perhaps System Mechanic?


What is your operating system?
 

Phantom010

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Click Start > Run > Copy/Paste the following command:

regedit /e C:\look.txt "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer"

Press Enter.

You won't notice anything. However, it will have created a report on your C drive named look. Attach that file to your next reply.
 

flavallee

Frank
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Joined
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83,263
Have you been using any registry "cleaner/fixer" type utilities?
Yes. I think I may have used to many. I was trying to repair my audio.
Registry "cleaner/fixer" utilities can damage Windows and break programs and generate error/warning messages and wreak havoc with a computer.

If you've been allowing them to "fix" registry entries and delete files, you may have done enough damage to where a clean reinstall of Windows XP SP3 and getting a fresh start may be the only viable option.

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Phantom010

Retired Trusted Advisor
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Did you find look on your C drive? If not, as I suspect, you don't have the msiserver key anymore. In that case, it will need to be replaced. System Mechanic is notorious for mistakenly deleting that key.
 

thamilton1548

Thread Starter
Joined
Jan 8, 2013
Messages
9
I found the look file, im just trying to send it. My computer is going very slow. Its also giving me a message saying msvcr100.dll is no longer working??
 

Phantom010

Retired Trusted Advisor
Joined
Mar 9, 2009
Messages
34,801
Well, the key looks normal to me.

In my opinion, a XP reinstall might be your best bet. Your operating system has probably suffered extensive damage from multiple registry "cleanings" to be repaired. :(
 
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