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Windows Installer Service could not be accessed...

Discussion in 'Windows XP' started by mrshanno, Oct 3, 2009.

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  1. mrshanno

    mrshanno Thread Starter

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    Hello,

    I am running Windows XP sp2 (Dell Dimension 5150)...

    I am getting an error message:

    "The windows installer service could not be accessed. This can occur if you are running in windows safe mode, or if the windows installer service is not correctly installed..."

    I have tried all the remedies I could find, including the following:

    http://support.microsoft.com/kb/315353

    http://support.microsoft.com/kb/315346

    http://www.technize.com/2009/03/26/...rvice-could-not-be-accessed-error-in-windows/

    I would appreciate any help you can give.

    thanks!
     
  2. Mumbodog

    Mumbodog

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  3. mrshanno

    mrshanno Thread Starter

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    I just downloaded and installed the latest windows installer 4.5 as suggested in the previous post. The download was successful, but I still get the "windows installer service could not be accessed..."

    Any more suggestions? ( I really appreciate it by the way)

    thanks!
     
  4. Mumbodog

    Mumbodog

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  5. Mumbodog

    Mumbodog

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  6. helpful

    helpful

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    What is the status of the msiserver service? Can you please run the following command from the cmd console and post the output into this forum.

    Code:
    reg query HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\msiserver
     
  7. mrshanno

    mrshanno Thread Starter

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  8. mrshanno

    mrshanno Thread Starter

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    Helpful, here is the output from my mom's computer...

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\LS>reg query
    HKEY_LOCAL_MACHINE\SYSTEM\Curre
    ntControlSet\Services\msiserver

    C:\Documents and Settings\LS>


    It appears that something may be missing?
     
  9. helpful

    helpful

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  10. mrshanno

    mrshanno Thread Starter

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    Helpful,

    Yes I did complete the second step in that article, including downloading/installing that link.

    thanks again!
     
  11. helpful

    helpful

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    OK here are some suggestions, you may not have proper access and that could prevent the registry fix from being applied properly:

    Step 1: Verify That You have proper access to the MSISERVER registry key


    1. Open Regedit
    2. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
    3. Right Click on the msiserver subkey and select permission
    4. Ensure that the following permissons are granted
      • System- Full Control
      • Administrators - Full Control
      • Users - Read
    5. If these are correct skip to the next step, if not please see additional steps below
    6. Click on the advanced button
    7. Remove all permissions listed ! DO NOT HIT APPLY !
    8. Add the following users and permissions below
      • System- Full Control (grant all checks boxes)
      • Administrators - Full Control (grant all checks boxes)
      • Users - Read (grant query, enumerate subkeys, and read control)
    9. Check "Replace all existing inheritable permissions...", hit apply
    10. Warning message should appear, confirm by hitting Yes
    11. Exit Registry Editor
    12. run from the command line "sc start msiserver"
    13. wait 5 seconds, run "sc query msiserver", confirm state is running
    14. Attempt to install the software, if it works you are finished!
    Step 2: Verify That The Proper Parameters exist for the msiserver service


    1. Open Regedit
    2. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
    3. Highlight the msiserver subkey
    4. Hit File Export, save as "BACKUP_MSISERVER.REG"
    5. Delete all values under MSISERVER subkey
    6. Hit File Import, browse to the registry fix posted in my last post
    7. Confirm that the new values have been added to the regsitry, if not please repeat step 1 and verify you have proper access to the registry key
    8. Exit Registry Editor
    9. run from the command line "sc start msiserver"
    10. wait 5 seconds, run "sc query msiserver", confirm state is running
    11. Attempt to install the software, if it works you are finished!
     
  12. mrshanno

    mrshanno Thread Starter

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    Helpful,

    I had the necessary permissions as listed in the first part of your last post already.

    As for the second part, I could delete all values under the MSISERVER subkey with one exception. This was named "default" and was a REG_SZ type and (value not set) for the data portion of this file.

    I then imported the reg fix that you posted in your previous post and it said it was successful.

    When I tried the "sc start msiserver" , it said [SC] StartService Failed 5: Access is denied.

    When I ran the query for msiserver, the state was "stopped"

    So, it's still not working obviously.

    Thanks again for your help!
     
  13. helpful

    helpful

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    Sorry I am out of ideas to try.... If no one can post a solution your only option may be to repair XP (link below). Make sure you backup all your important information before attempting this.

    http://michaelstevenstech.com/XPrepairinstall.htm
     
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