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Windows Installer Service not accessed

Discussion in 'All Other Software' started by Harry32, Sep 3, 2011.

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  1. Harry32

    Harry32 Thread Starter

    Jul 28, 2009
    To open documents created in Office 2010, I downloaded and saved compatibility pack (FileFormatConverters.exe - 37 MB). Tried to execute it by double-clicking the filename, and got errror message Windows Installer Service could not be accessed. I Searched Tech Support Guy for help and found a posting that advised checking status of Windows Installer via Ctrl Pnl, Adm Tools, Services.

    I did as suggested and found Windows Installer status Stopped, so clicked Start. On Recovery tab I selected Restart the Service for First, Second, & Subsequent failures. Clicked Apply, then OK.

    Tried again to install the compatibility pack but got same error message. Went back to check status of Windows Installer and found its status Started.

    I'll greatly appreciate any suggestions on what to do next. I'm running Windows 7 Home Premium (64-bit).
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