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Windows Installer Service

Discussion in 'Windows XP' started by trumpetman51, Jan 30, 2007.

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  1. trumpetman51

    trumpetman51 Thread Starter

    Jul 13, 2003
    Hello Experts and distinguished friends in The "Wonderful World of Windows",

    This is something new for me...of course whenver I start a thread it is almost ALWAYS something new for me as I usually am able to retain the information that I have received here before, and I just keep getting better and better at this....."knock on hard drive"!!!

    Okay, enough small talk, here it is, and I feel like it is probably something that is fairly simple to fix, I just can't seem to find the right support info myself, sooo, here I am again.

    I was having some trouble with my installation of the Java Runtime Environment so I removed the 3 instances of Java objects in IE\Tools\IE Options\Browsing History Settings\View Objects. I noticed that 2 of the 3 had the MS "YellowShield/Exclamation Point" icon instead of the typical object icon and 1 of those had a size of 436 KB and the other "yellow" as well as the 1 with the "typical" object icon had sizes of only 4 KB....I thought this to be strange so I removed ALL 3 of them and then went to Add/Remove in Control Panel to remove Java itself from my computer. Well, I caould NOT complete the Uninstall because I received an error saying that "Windows Installer Service could NOT be accessed"......possibly because running in SAFE MODE or if Windows Installer was NOT insatalled correctly. WOW....I mean, I have NEVER had this problem B4 and I was NOT running in SAFE MODE so how could Windows Installer Service be "installed incorrectly"???

    I searched Google which MOSTLY sent me to Microsoft Support pages (many different ones) where I really did NOT find much help!!!

    does anyone here have any ideas as to why this has happened...or has it happened to YOU and HOW do I fix it????? Has my MANY generation's old BOX finally blown it's cork.... and is SHAKING IN IT'S VIRTUAL BOOTS at the arrival of VISTA? OR is this something that I can return to good working order????

    I am REALLY looking forward to your replies to this post!!!

    Thanks in ADVANCE....as ALWAYS!!!

    trumpetman :) :)
  2. techkid


    Sep 1, 2004
    First Name:
    To assist in your problem, we need you to download HijackThis (http://www.merijn.org/files/hijackthis.zip). Extract it to a folder like C:\Program Files\HijackThis. Run it, and select 'Scan'. Do not fix anything yet, just select 'Save log', and copy the contents of the log to your next post.

    An expert will be along shortly to review your log.
  3. trumpetman51

    trumpetman51 Thread Starter

    Jul 13, 2003
    :) :)
    I am familiar with HijackThis...I will execute your instructions and return a post with that log....


  4. trumpetman51

    trumpetman51 Thread Starter

    Jul 13, 2003
    Here is the HJT Log file that was requested:

    Logfile of HijackThis v1.99.1
    Scan saved at 6:54:34 AM, on 1/30/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.5730.0011)

    Running processes:
    C:\Program Files\Executive Software\DiskeeperLite\DKService.exe
    C:\Program Files\Google\Gmail Notifier\gnotify.exe
    C:\Program Files\WinBar\WinBar.exe
    C:\Program Files\HijackThis\HijackThis.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] C:\Program Files\Google\Gmail Notifier\gnotify.exe
    O4 - HKLM\..\Run: [AEZBProc] c:\ibmtools\aptezbtn\aptezbp.exe
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
    O4 - Startup: WinBar.lnk = C:\Program Files\WinBar\WinBar.exe
    O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\WINDOWS\system32\shdocvw.dll
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\WINDOWS\system32\shdocvw.dll
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
    O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemydsl.verizon.net/sdcCommon/download/DSL/tgctlcm.cab
    O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
    O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by106fd.bay106.hotmail.msn.com/resources/MsnPUpld.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1165600078614
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O18 - Filter: application/xhtml+xml - {32F66A26-7614-11D4-BD11-00104BD3F987} - C:\Program Files\Design Science\MathPlayer\MathMLMimer.dll
    O18 - Filter hijack: text/xml - {32F66A26-7614-11D4-BD11-00104BD3F987} - C:\Program Files\Design Science\MathPlayer\MathMLMimer.dll
    O18 - Filter: text/xml; charset=iso-8859-1 - {32F66A26-7614-11D4-BD11-00104BD3F987} - C:\Program Files\Design Science\MathPlayer\MathMLMimer.dll
    O18 - Filter: text/xml; charset=utf-8 - {32F66A26-7614-11D4-BD11-00104BD3F987} - C:\Program Files\Design Science\MathPlayer\MathMLMimer.dll
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Executive Software\DiskeeperLite\DKService.exe

    As Always, ALL help is GREATLY APPRECIATED!!!!

  5. GLH29


    Jan 24, 2007
    I'm in the same boat as you trumpetman, it's pretty annoying and the microsoft fixes don't seem to come close to solving the problems. So here's a hopeful bump.
  6. trumpetman51

    trumpetman51 Thread Starter

    Jul 13, 2003
    Hey, sorryt o hear that you're having problems too. I may have fixed it though!! I went to START\Administrative Tools\Services and found "Windows Installer" and made SURE that it was set to AUTOMATIC!! Just right click on the service WINDOWS INSTALLER then select PROPERTIES then in the properties window use the drop down menu to select AUTOMATIC, then click on APPLY, then OK.

    Mine seems to be working allright now....I hope it continues to and I hope you have the same success!!

    Good Luck!!

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