Windows Installer

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hoggyland

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Joined
Dec 4, 2001
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133
Hi

I have had to download an update from my ISP and and managed to save it to my hard-drive. However when trying to install the update the setup stalls at a point where Windows Installer is supposed to open ie launching Windows Installer. The setup freezes at this point.

I have been in contact with my ISP and they report no fault with the download. I have tried to install the update with only limited programs running in the background without success.

I have managed to install this update on my separate Laptop without a problem. This runs Windows 98

Can anyone suggest what might be going wrong.

I have Windows ME running. with plenty of spare capacity and 256 Ram
 

hoggyland

Thread Starter
Joined
Dec 4, 2001
Messages
133
Hi RSM123, many thanks for your reply. I have tried to start-up my PC in Safe mode but when doing so it automatically enters ‘Windows Help and Support’ which in itself is not a problem but my mouse is also disabled so I cannot manoeuvre in order to close this page down and to retry installing the program. The Keyboard also seems dead.

I entered Safe mode by pressing the F key.

My PC is already running in a restricted Start-up mode with only the following commands being opened on start-up.

Scan Registry
System Tray
LWB Mouse (this is a mouse related program)

I would be very grateful if you would make other suggestions that might help. It would certainly appear that something is interfering with the Windows Installer or I have somehow deleted a file relative to it.
 
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