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Windows Installer

Discussion in 'All Other Software' started by hoggyland, Oct 8, 2003.

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  1. hoggyland

    hoggyland Thread Starter

    Joined:
    Dec 4, 2001
    Messages:
    133
    Hi

    I have had to download an update from my ISP and and managed to save it to my hard-drive. However when trying to install the update the setup stalls at a point where Windows Installer is supposed to open ie launching Windows Installer. The setup freezes at this point.

    I have been in contact with my ISP and they report no fault with the download. I have tried to install the update with only limited programs running in the background without success.

    I have managed to install this update on my separate Laptop without a problem. This runs Windows 98

    Can anyone suggest what might be going wrong.

    I have Windows ME running. with plenty of spare capacity and 256 Ram
     
  2. RSM123

    RSM123

    Joined:
    Aug 1, 2002
    Messages:
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  3. hoggyland

    hoggyland Thread Starter

    Joined:
    Dec 4, 2001
    Messages:
    133
    Hi RSM123, many thanks for your reply. I have tried to start-up my PC in Safe mode but when doing so it automatically enters ‘Windows Help and Support’ which in itself is not a problem but my mouse is also disabled so I cannot manoeuvre in order to close this page down and to retry installing the program. The Keyboard also seems dead.

    I entered Safe mode by pressing the F key.

    My PC is already running in a restricted Start-up mode with only the following commands being opened on start-up.

    Scan Registry
    System Tray
    LWB Mouse (this is a mouse related program)

    I would be very grateful if you would make other suggestions that might help. It would certainly appear that something is interfering with the Windows Installer or I have somehow deleted a file relative to it.
     
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