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Windows Live Mail error

Discussion in 'Web & Email' started by Donnerette, Jul 31, 2012.

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  1. Donnerette

    Donnerette Thread Starter

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    When I am on a website and want to send an email--Windows Live box shows up, I type in my password and the email screen comes up. After I type in my message and click on send, it says--Some errors occured while processing the requested tasks. Please review the list of errors below for more details.
    This has happened a few times and each time there are no errors listed. I can't send emails this way and I need to for job applications. Any help would be appreciated.
     
  2. DoubleHelix

    DoubleHelix Banned

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    Do you use Windows Live Mail for your e-mail program? Or do you use a web-based provider?
     
  3. Donnerette

    Donnerette Thread Starter

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    Sorry it took so long--forgot my password! I have Windows Live Mail.
     
  4. DoubleHelix

    DoubleHelix Banned

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    Who's your e-mail provider?
     
  5. Donnerette

    Donnerette Thread Starter

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    I have Verizon.
     
  6. DoubleHelix

    DoubleHelix Banned

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    Can you log into their webmail interface?
     
  7. Donnerette

    Donnerette Thread Starter

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    Not sure what that means. When sending an email I type in my email address and password, type my message to be sent, but it says there are errors and none are listed. When I check my own personal email, that is ok. This is only when sending email through a website.
     
  8. DoubleHelix

    DoubleHelix Banned

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    Go to Verizon's website, and click the link for webmail. Log in with your user name and password, and try sending a message.

    If you've already configured Windows Live Mail to send and receive messages from your Verizon account, what changed that it suddenly stopped working?
     
  9. Donnerette

    Donnerette Thread Starter

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    It is so hard to explain this--when checking MY email I go to My Verizon, type in my address and password. Everything is fine. I can look at emails sent to me and respond to them. The problem is when I am on a website and want to ask them a question about a product for instance, there is usually a "contact us" to click on. That's when "Windows Live Mail" shows up--my email address is the same, but the password is different than My Verizon email. I don't know why it suddenly doesn't work. I'm sure I was sending messages before, now it says error. Is there someone to talk to from Verizon about this? I could not find a number when I looked up Windows Live Mail info.
     
  10. DoubleHelix

    DoubleHelix Banned

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    The links you're clicking on only launch programs, not websites. Just copy the e-mail address and paste it in the To: field of a new e-mail message at "My Verizon" and send the message exactly the same as you always do.

    Your e-mail account has only 1 password. Whether you send/receive e-mail using the Windows Live Mail program or the My Verizon website. It sounds like you don't really have Windows Live Mail configured, so don't use it. You just can't click on e-mail links and expect something automatic to happen and work.
     
  11. throoper

    throoper Trusted Advisor

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    It does sound like you either don't have your account set up in WLM or it's not configured correctly.
    Click Start>Programs>Windows Live Mail and see if the account is there.
    If it's not, set it up. If you prefer to check incoming mail at the Verizon web interface, set the program to not check for new mail.
    You can still use the smtp server for sending messages when clicking MailTo: links.
    If you need help setting up the account or reconfiguring it if it already exists, let us know.
     
  12. Donnerette

    Donnerette Thread Starter

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    I checked the programs and it is there. Tried again to send email to myself as a test and a new box came up--server error 0x800CCC90 and Windows Live error-0x800CCC92....mentioned wrong password! This is the password for Windows Live, not my Verizon email which I check every day.
    Typed in WL change password and got the Microsoft site to sign in--forgot password, they sent me an email with a link. I changed it. Now I'll have to wait till I go on a site that shows the WL box to contact them to test it out. Unless you have any ideas. Thanks.
     
  13. DoubleHelix

    DoubleHelix Banned

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    There is no Windows Live password. Windows Live is a program. You use it with your e-mail accounts. If you use Verizon web-based e-mail, you don't use Windows Live unless you configure it for use with that account.

    Stop clicking on e-mail links. Copy and paste the address into a new message and just send them like you usually do.
     
  14. throoper

    throoper Trusted Advisor

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    It sounds like the OP WAS able to use MailTo: links, but is now getting an error.
    If I'm incorrect, it would still seem much simpler to use WLM with the Verizon smtp server than copying the address, going to Verizon, waiting for the site to load, logging in, going to the mailbax and THEN composing a message.
     
  15. throoper

    throoper Trusted Advisor

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    The errors you got are from WLM. Both indicate a problem with the password or username not being accepted by the server.

    I think the WL password you changed at MS was for the Live ID services, which is different than what is needed by the mail client to connect to Verizon.

    Open WLM.
    In the left side your account should be listed (usually your e-mail address for the account).
    Right click it and click Properties.
    Do you get an Account Properties window with several tabs at the top?
     
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